Top 30 Helpdesk engineer Jobs in Great Neck, Ny

Desktop Support Technician
L3Harris Technologies —North Amityville, NY
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
8d
Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
Quick Apply
IT Technical Support
Haddad Brands —New York, NY
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Children
IT Systems Engineer III
Ophelia —New York, NY
- $140,000 - $150,000 a year
- Remote
- Addiction Medicine
- 5 years
- System design
- Disability insurance
- Health insurance
IS Support Engineer
American Arbitration Association Inc. —New York, NY
- $72,000 - $76,000 a year
- Part-time
- Hybrid work
- Computer Science
- Mid-level
- Office
IT Support Administrator
Known —New York, NY
- $95,000 - $110,000 a year
- Google Workspace
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
7d
Desktop Support Technician - JFK Airport
ESP Global Services Limited —Jamaica, NY
- $52,000 - $55,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IAM & IT Operations Analyst
Constructive Partnerships Unlimited —Manhattan, NY
- $80,000 - $90,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Windows
IT Systems and Automation Engineer
Rain —New York, NY
- $50,000 - $999,000 a year
- Full-time
- Hybrid work
- Google Workspace
- System design
- Mid-level
- Health insurance
- Dental insurance
Helpdesk Tier 3
TGIPOWER LLC —Brooklyn, NY
- $85,000 - $95,000 a year
- Urgently hiring
- Hybrid work
- 5 years
- Writing skills
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Security Operations Engineer
New York City Council —New York, NY
- $130,000 - $150,000 a year
- Weekends as needed
- Background check
- 5 years
- Master's degree
- Paid training
- Paid holidays
Quick Apply
Support Engineer L2/L3
Long Island Server Solutions —Northport, NY
- $52,844 - $75,192 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mid-level
- 401(k)
- Paid time off
Quick Apply
1d
Network Engineer 2
Edutek Ltd. —White Plains, NY
- $70,000 - $90,000 a year
- Full-time
- Residential
- Organizational skills
- Fingerprint clearance
3d
High Performance Computing (HPC) Systems Administrator
NYU Langone Health —New York, NY
- $84,577.93 - $145,897.01 a year
- Online Application
- Computer Science
- 3 years
- University
- Wellness program
Workplace Network Engineer
Legora —New York, NY
- $215,000 - $254,000 a year
- Full-time
- Office
- Scripting
- Contracts
- Commuter assistance
- Health savings account
Field Technician MSP
Aris Search —Brooklyn, NY
- $55,000 - $650,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driver's License
Quick Apply
IT & Security Engineer Lead
Pharmacy First Health —New York, NY
- $110,000 - $135,000 a year
- Full-time
- 5 years
- HIPAA
- Office
Quick Apply
Platform Engineer
Concourse —New York, NY
- $160,000 - $200,000 a year
- Full-time
- System design
- Mid-level
- Office
Quick Apply
Sr. AV Support Engineer, Empire State Building
Empire State Realty Trust —New York, NY
- $100,000 - $120,000 a year
- Overtime
- Computer science
- Computer Science
- Office
- Paid parental leave
- AD&D insurance
Quick Apply

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helpdesk engineer jobs near great neck, ny

Desktop Support Technician

L3Harris Technologies -
North Amityville, NY

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Job Details

$59,000 - $127,000 a year
8 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
401(k) matching

Qualifications

Desktop computer repair
Asset management
Data integrity assurance
Knowledge management
CAD software
Systems integration
Industrial automation
Cybersecurity tools
Phone communication
IT asset management
Technical documentation
ISO standards
Incident report management
SAP
Laptop (troubleshooting support)
IT security auditing implementation
IT system monitoring
Incident management software
System performance optimization
Hardware maintenance
IT security awareness training implementation
IoT systems
Server backup and recovery
Operating system updates
Enterprise solutions implementation
Mid-level
Printer (troubleshooting support)
Software installation
User training (technical support)
Server updates

Full Job Description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Desktop Support Technician

Job Code: 40832

Job Location: Amityville, NY

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Summary:

We are seeking an experienced and proactive IT Support Technician to provide advanced on-site technical assistance at our manufacturing and engineering facility. This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic production environment. The technician will work closely with engineering and manufacturing teams to integrate IT solutions with operational systems, ensure data integrity, and implement preventive measures against downtime. This position demands strong analytical skills, technical expertise, and the ability to thrive in an industrial setting.

Job Description:

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

Qualifications:

Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Preferred Additional Skills:

Advanced proficiency in troubleshooting hardware, software, and network issues.
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals.
Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software.
Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication abilities for explaining technical concepts to non-technical stakeholders.
Ability to work independently and in teams under pressure during production-critical situations.
Commitment to continuous learning and adapting to evolving technologies.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $68,500-$127,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $59,000-$110,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Apply Now

Refine Your Search

helpdesk engineer jobs in great neck, ny

Desktop Support Technician

Helpdesk Engineer – Windows / Microsoft 365

IT Support Technician

IT Technical Support

IT Systems Engineer III

IS Support Engineer

IT Support Administrator

Desktop Support Technician - JFK Airport

IAM & IT Operations Analyst

IT Systems and Automation Engineer

Helpdesk Tier 3

Senior Security Operations Engineer

Support Engineer L2/L3

Network Engineer 2

High Performance Computing (HPC) Systems Administrator

Workplace Network Engineer

Field Technician MSP

IT & Security Engineer Lead

Platform Engineer

Sr. AV Support Engineer, Empire State Building

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