The University of Northern Colorado is located in Greeley, Colorado, population over 100,000, an hour's drive north of Denver, and within driving distance of the Rocky Mountains. UNC has an enrollment of over 12,000 students who attend classes on the 250-acre campus, and is large enough to provide true University opportunities, and small enough to treat students and employees as individuals. State classified employee benefits include medical, dental, life, flexible spending, PERA retirement, and tuition waiver for employees.
* * * THIS POSITION IS ONLY OPEN TO CURRENT COLORADO RESIDENTS. * * *
ALL RELATED JOB EXPERIENCE AND EDUCATION MUST BE INCLUDED IN YOUR APPLICATION
MATERIALS AND NO INFERENCES WILL BE MADE.
PLEASE BE DETAILED WITH YOUR APPLICATION.
Position Summary:
The service center is the main point of contact for all campus maintenance concerns. This position receives and analyzes work requests and trouble calls, creates processes, and prioritizes detailed work orders, dispatches appropriate work crews and operates the computerized work order system. The position provides status updates on in progress work orders. Support is provided for the Lock Shop by cutting and issuing keys, maintaining key issuance records and reports, providing key sets for various contractors, providing and updating key sets for Facilities Management personnel, University Police Department personnel, and Information Services personnel, and overseeing the operation of the new campus-wide computerized ID Card Access/Perimeter Door Security system. The position provides scheduling support as needed for all Facilities Management shops and other areas within Facilities Management.
Job Responsibilities:
Facilities Management Service Center-40%
Receives and interprets detailed service requests and trouble calls from campus departments and assigns them to appropriate shop or contractor. Accesses and operates computerized work order systems and assigns work orders to the appropriate shop. Creates and logs callback work orders in computerized work order system. Operates two-way radio system by dispatching numerous work crews to urgent calls for service. Delegates work to other employees as necessary to accomplish tasks. Answering multi-line telephone, typing documents, filing as necessary, and assisting walk-in customers is also required. Trains and supervises numerous student employees in Service Center operations.
Key Issuance/Record Keeping-20%
Identifies appropriate key(s) for access to requested area(s), verifies authorized signatures for key issuance, and cuts a new key if required. Replaces broken or lost keys for key holders by cutting a new key, and in the case of a lost key, verifies key issuance signature authority to confirm that the key in question should be reissued. Creates and appropriately files key envelopes for returned keys. Updates and files key envelopes for returned keys. Updates computer key information and key physical paper) information databases. Prepares computerized reports for use by Facilities Management and/or by campus departments related to the key or ID Card Access either required or issued for a designated building, room, or person. Establishes key issuance policies to ensure continuity in key issuance procedures. Maintains security of campus by enforcement of key issuance policies. Trains and supervises numerous student employees in the cutting and issuing of keys following key issuance policies.
Key Maintenance-10%
Provides key sets for Facilities Management personnel, Information Services personnel, University Police Department personnel, and all other departments and temporary or seasonal personnel who require key sets by cutting and assembling into sets those keys which are essential for designated personnel. Maintains computer database for key set issuance. Inventories all key sets periodically to ensure accurate record keeping, and to replace worn or missing keys.
Liaison Between Facilities Management and Campus Community-10%
Assists callers and walk-in customers. Advises building representatives of necessary utility outages (e.g. water, electrical), listens to complaints and/ or concerns about services provided by Facilities Management from customers and offers possible resolution. Provide updates regarding progress of work orders and related matters.
Card Access-10%
Operates and continually updates the computerized card access system. Schedule and perform minor service and adjustments for hardware and schedule locksmiths to service larger issues. Program ID cards for authorized users, schedules for lock/unlock times for buildings.
Building Automation System-5%
Operate the building automation system computer to control heating, air conditioning, security alarms, fire alarms and lighting systems in all campus buildings.
Other Duties-5%
Contacts and exchanges information with outside contractors, including pest control, roofing, elevator, glass, etc., for workorders requiring their attention.
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
D9F1XX Scheduler
Minimum Qualifications:
Experience Only:
Two (2) years of relevant experience in an occupation related to the work assigned to this position
Appeal Rights:
As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address:
[email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.
Important note: Applications are part of the selection process and will be reviewed by a Human Resource professional to determine if you meet the minimum qualifications as listed on the job announcement. Clearly document in the "Work Experience" and "Education" sections on your application any and all specialized work experience, skills, education, and accomplishments that relate to the position duties and minimum qualifications. No inferences will be made regarding your education or experience, only what is stated and provided in your application materials will be used to evaluate your qualifications. We will offer a salary that is commensurate with the experience of the selected candidate.
Conditions for Employment: All potential University of Northern Colorado employees may be subject to successful completion of a background check, motor vehicle record review, physical, and/or a drug test.
Required Notice: In compliance with the Clery Act, the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online and a paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety, conduct processes and Title IX investigations.
DPA/DHR Notice: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The University of Northern Colorado is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources Office, Cindy Tomlinson, at [email protected] or call 970-351-2829.
