At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
This engaging and dynamic job requires excellent communication skills and a passion for sales. Your primary objective as an Inside Sales Representative is to convert incoming phone inquiries into new customers. You’ll also be expected to assist our First Impression Specialists as backup, so you'll need to have a deep understanding of our plans and process, including speeds, reliability, and pricing structures. Don’t worry! We’ll train you! This understanding will enable you to tailor each conversation to suit each customer's unique requirements and ensure their exceptional experience.
Your day-to-day activities will involve handling inbound calls and making a few outbound calls while actively listening and proactively addressing any concerns they may have. Maintaining a friendly and professional demeanor throughout the conversation is crucial, establishing rapport with customers to build trust and walk them through signing up with ALLO Fiber.
Furthermore, your success in this role will rely on your ability to meet or exceed your sales targets and opportunity with leads from various sources. This requires a proactive mindset, effective time management, and strong negotiation skills. Additionally, you'll often collaborate with several other teams within the company to assist our customers. You’ll be sharing best practices and participating in ongoing training sessions to sharpen your product knowledge and sales acumen.
In this fast-paced environment, adaptability and resilience are essential. At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. Having a positive attitude and a genuine belief in the value of our products, you'll contribute to the growth and success of ALLO!
If that’s you, we want to talk to you!
Commission is paid on a per-sale basis, with payments issued every two weeks with your regular paycheck.
RESPONSIBILITIES:
-
Be a friendly face and voice in our Front Office and over the phone by educating potential customers on the benefits of fiber optics
-
Provide exceptional customer service to existing customers in payments, bill inquiries, service issues, handling equipment returns, and completing general office duties as assigned.
-
Being resourceful and contacting other departments to take great care of our customers.
-
Match our services and products to the customers’ needs by displaying excellent listening skills.
-
Submit sales through ALLO’s website and schedule installations.
-
Document, track, and follow up on leads through our LeadAgent CRM.
-
You’ll learn the ins and outs of our customer service system (NISC) and help where needed.
-
Being flexible with what’s needed (which changes daily).
EDUCATION:
-
High School diploma or equivalent
EXPERIENCE:
-
Inside sales and/or retail sales experience
SKILLS / KNOWLEDGE / ABILITIES:
-
Bilingual in Spanish is highly preferred
-
Attention to detail with strong organizational skills and time management
-
Ability to learn and grasp new concepts on the job with a willingness to learn
-
Good communication and customer service skills
-
Availability to occasionally work evenings and weekends for local events
-
Ability to logically work through challenges
-
Self-starter who takes initiative and can stay focused on a project through to completion
-
Passion for people and putting our customers first
REQUIREMENTS:
-
Remain stationary for extended periods
-
Ability to communicate information
-
Ability to operate a computer
-
Possess/Maintain a valid Driver’s License
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].
ALLO is a Drug Free and Tobacco Free Workplace.
