POSITION SUMMARY:
The Service Coordinator II is the senior coordinator in Benchmark’s service division, running the day-to-day coordination of on-call, T&M, and small construction service work with a high degree of autonomy. This role owns the most complex and priority jobs, develops service quotes, drives process and documentation standards, and mentors the Service Coordinator I — freeing the Service Manager to focus on estimating, field leadership, and growing the division. The ideal candidate brings deep service-coordination experience, sound independent judgment, and a track record of dependable, high-quality customer service.
KEY REPORTING RELATIONSHIPS:
Reports to: Service Manager
Direct Reports: None (provides work direction to and mentors the Service Coordinator I).
DUTIES AND RESPONSIBILITIES:
In addition to performing the full scope of Service Coordinator I duties — with greater autonomy and ownership of the highest-volume, most complex, and priority jobs — the Service Coordinator II:
- Serves as the lead coordinator and primary point of contact for complex, escalated, and key-account service work.
- Develops and refines service quotes and estimates in collaboration with the Service Manager, estimating, and project management.
- Owns coordination of the on-call/after-hours rotation and emergency-response workflow for the division.
- Monitors job performance — cycle time, labor efficiency, billing turnaround, and customer satisfaction — and flags issues and improvement opportunities to the Service Manager.
- Partners with leadership to improve service-delivery processes, documentation standards, and best practices across the team.
- Reviews the work orders, billing packages, and documentation prepared by the Service Coordinator I for accuracy and completeness.
- Trains and mentors the Service Coordinator I on systems, scheduling, billing, and customer-communication best practices.
- Represents the service department in cross-functional and planning meetings and contributes to department planning.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong organizational and multitasking skills; able to juggle competing priorities and frequent interruptions without losing track of details.
- Calm, solution-oriented approach to emergency and after-hours service situations.
- Clear, professional verbal and written communication with customers, field staff, and the office team, in English.
- Proficiency in Microsoft Office (Outlook, Excel, Word); experience with construction/service management and job-costing software — Viewpoint (Vista/Spectrum) strongly preferred.
- Basic understanding of electrical and general construction processes, materials, and terminology.
- Working knowledge of T&M billing, work orders, material requisitions, and basic job-cost concepts.
- Ability to read and interpret basic construction documents is a plus.
- Detail-oriented and accurate with data entry, documentation, and recordkeeping.
- Able to maintain confidentiality with sensitive company and customer information.
- Team-oriented, dependable, and proactive, with a commitment to quality and customer service.
- Proven ability to work independently, exercise sound judgment, and make coordination decisions under pressure.
- Demonstrated leadership, training, or mentoring ability.
- Confident developing service quotes and reviewing others’ work for accuracy.
POSITION QUALIFICATIONS:
Minimum Education: High school diploma or equivalent required; Associate’s degree in Business, Construction Management, or a related field a plus.
Minimum Experience: 5+ years in service coordination, dispatch, or a related construction/technical services role, including demonstrated experience with complex scheduling, T&M billing, and customer relationship management.
Required License: Valid driver’s license.
PHYSICAL REQUIREMENTS:
- Regularly required to sit and/or stand for long periods while completing duties and responsibilities.
- Must have full range of body movements including use of hands/fingers to handle and feel objects such as computer and other office equipment; must be able to bend, reach, and crouch when needed.
- Specific vision abilities required include close vision, depth perception, and the ability to adjust focus, sufficient to shift focus between computer screens and close forms.
- Ability to lift up to twenty-five (25) lbs.
WORKING CONDITIONS:
- Primarily an office environment with frequent interaction with field staff and customers.
- Fast-paced, with frequent phone and email activity and periodic interruptions to handle urgent or emergency service requests.
- Participation in an on-call / after-hours rotation may be required to support the service division’s emergency response.
- Occasional visits to job sites or vendors; may be exposed to varying weather conditions during site visits.
Why Join Benchmark Electrical Solutions?
- Competitive pay
- Supportive and respectful team culture
- Growth potential and advancement opportunities
- Comprehensive benefits package
- A workplace that values integrity, quality, and professionalism
Additional Requirements:
Candidates must pass a comprehensive background check, physical demands analysis, and a pre-employment drug screen. (Note: We follow federal law and test for marijuana.)
Benchmark Electrical Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, or any other protected status.
If you require accommodation during the application process, please contact Human Resources at [email protected].
Job Type: Full-time
Pay: $56,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Project scheduling/Coordination: 4 years (Preferred)
- Cost accounting: 2 years (Preferred)
- Dispatching: 4 years (Preferred)
License/Certification:
- Drivers License (Preferred)
Ability to Commute:
- Windsor, CO 80550 (Preferred)
Work Location: In person
