Top 9 Help desk technician Jobs in Green Bay, Wi

IT Support Technician
Fosber America, Inc. —Green Bay, WI
- Full-time
- Computer science
- Computer Science
- Windows
- Wellness program
- Health savings account
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ITS Desktop Technician
Capital Credit Union —De Pere, WI
- On call
- Mid-level
- Office
- Windows
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Green Bay, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Digital Service Technician
Impact Networking —Appleton, WI
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays

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ITS Desktop Technician
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Desktop Support Technician
Lakeland University —Plymouth, WI
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help desk technician jobs near green bay, wi

IT Support Technician

Fosber America, Inc. -
Green Bay, WI

Quick Apply

Job Details

Full-time

Benefits

Wellness program
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Computer Science
iOS
Windows
Driver's License
Bachelor's degree
Computer hardware
Desktop applications
IT
IP networking
Productivity software
Associate's degree
Information Technology

Full Job Description

Position Overview

We are seeking a motivated and detail-oriented IT Support Technician to join our growing IT team. This role will support our internal employees and work closely with a small IT staff to maintain reliable, secure, and efficient technology operations across the organization.

The ideal candidate is customer-focused, organized, and eager to grow their IT skills in a fast-paced environment.

At Fosber America, your career is Outside the Box!

Our machines produce corrugated board to create boxes, but the career potential within our company cannot be contained! Fosber is an organization that promotes from within and believes in developing our people - come grow with us.

Fosber offers a competitive benefit package with a choice of several different Medical plans, Dental, Vision, 401K with employer match, Flex Spending, wellness incentives, and more. We know that healthy and happy employees bring their best selves to work each day.

Key Responsibilities

Device & Asset Management

Manage and maintain a fleet of company laptops (Windows)
Oversee lifecycle management: provisioning, imaging, deployment, maintenance, and decommissioning
Track and manage IT assets, ensuring accurate inventory records
Coordinate hardware repairs, replacements, and upgrades

Mobile Device Management

Administer and support a fleet of mobile devices (iOS)
Enroll, configure, and manage devices using MDM solutions
Troubleshoot connectivity, application, and device issues
Assist with carrier support, plan changes, and device replacements

Help Desk & End-User Support

Provide Tier 1 technical support to employees (in-person, email, phone)
Troubleshoot hardware, software, network, and access issues
Respond to and resolve help desk tickets in a timely manner
Assist with onboarding and offboarding of employees (account setup, equipment distribution)

General IT Support Duties

Support common business applications (Microsoft 365, email, collaboration tools, etc.)
Assist with user account management (Active Directory, permissions, password resets)
Help maintain printers, conference room technology, and office IT equipment
Perform basic network troubleshooting (Wi-Fi, VPN, connectivity issues)
Document procedures, solutions, and IT processes

Required Qualifications

Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
0–2 years of IT support or help desk experience
Basic understanding of:
Windows operating systems
Mobile devices (iOS)
Microsoft 365 or similar productivity suites
Networking fundamentals (TCP/IP, Wi-Fi, VPN)
Strong problem-solving and communication skills
Ability to manage multiple tasks and prioritize effectively
Customer-service mindset with a willingness to help others

Preferred Qualifications

Experience with:
Mobile Device Management (Intune)
Ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Active Directory or Azure AD
Industry certifications (CompTIA A+, Network+, or similar) are a plus

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Education:

Bachelor's (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Quick Apply

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help desk technician jobs in green bay, wi

IT Support Technician

ITS Desktop Technician

Now Hiring IT and Telecom Field Technicians

Digital Service Technician

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