Job Overview
Assistant General Manager - AmericInn by Wyndham Green Bay East
Are you a dynamic leader with a passion for hospitality? AmericInn by Wyndham Green Bay East is looking for an experienced and hands-on Assistant General Manager to join our team in Green Bay, WI! If you have a knack for customer service, a drive for operational excellence, and a desire to grow your career, we want to hear from you.
As our Assistant General Manager, you'll be instrumental in ensuring our guests have an exceptional stay while contributing to the overall success of our mid-scale hotel. You'll work closely with the General Manager to oversee daily operations and lead our dedicated team.
What You'll Do:
- Oversee specific hotel departments, ensuring smooth and efficient operations.
- Manage revenue strategies to maximize profitability and meet financial goals.
- Champion guest satisfaction, addressing needs and ensuring a positive experience for every guest.
- Lead and train staff, fostering a positive work environment and promoting professional growth.
- Handle guest inquiries and resolve any issues with a hands-on, problem-solving approach.
- Maintain high standards of quality and service throughout the hotel.
What We're Looking For:
- 2-4 years of progressive experience in hotel operations, preferably in a mid-scale property.
- Strong customer service skills with a genuine desire to exceed guest expectations.
- Proven ability to problem-solve effectively and make sound decisions.
- A hands-on leadership style with the ability to jump in and assist where needed.
- Food Handler Certification or ability to obtain one upon hire.
- Exceptional leadership, communication, and adaptability skills.
Why Join AmericInn by Wyndham Green Bay East?
We believe in supporting our team members and offer a comprehensive benefits package designed to invest in your well-being and future.
Join us as we create memorable experiences for our guests through passionate leadership and dedicated service. We value energetic professionals committed to elevating hospitality standards while fostering a welcoming atmosphere for both guests and team members alike.
Duties
- Oversee daily hotel operations, including front desk, guest services, housekeeping, food & beverage, and maintenance departments to ensure seamless service delivery
- Supervise and manage hospitality teams, providing leadership, coaching, and performance feedback to foster a motivated and efficient workforce
- Implement and maintain hotel management standards, including guest service protocols, property management systems (PMS), and hospitality reservation systems
- Manage hospitality operations budgets, including revenue management, cost control, and financial reporting to maximize profitability
- Ensure compliance with hotel guest service standards, health & safety regulations, and property policies to deliver exceptional guest experiences
- Coordinate with human resources on staffing needs, training programs, and employee relations to build a strong team culture
- Handle guest relations issues promptly and professionally, ensuring high levels of customer satisfaction and repeat business
Qualifications
- Proven supervisory or managerial experience within the hospitality industry, with a strong background in hotel management or resort operations
- Extensive knowledge of hospitality management practices including revenue management, budgeting, financial operations, and guest services
- Experience with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and front desk operations
- Bilingual or multilingual abilities are highly desirable to effectively communicate with diverse guests and staff
- Strong leadership skills with the ability to manage hospitality teams across multiple departments while fostering teamwork and accountability
- Excellent managerial communication skills to clearly convey expectations and motivate staff toward shared goals
- Demonstrated ability to oversee daily hotel operations efficiently while maintaining high standards of customer service and operational excellence
- Knowledge of human resources practices related to staffing, training, and employee engagement in the hospitality sector
- Experience working in resort environments or similar large-scale hospitality settings is preferred
- Familiarity with night audit procedures and managing hospitality operations budgets is advantageous
Join us as we deliver memorable experiences for our guests while leading a passionate team dedicated to excellence. This role offers the chance to grow your career within a thriving hospitality environment that values leadership, innovation, and exceptional service.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Hotel management: 2 years (Preferred)
License/Certification:
- Food Safety Certification (Preferred)
Ability to Commute:
- Green Bay, WI 54311 (Preferred)
Work Location: In person
