Top 20 Call center representative Jobs in Green Bay, Wi

Customer Service Representative
N.E.W. Plastics Corp. —Luxemburg, WI
- From $18.60 an hour
- Full-time
- Microsoft Outlook
- ERP systems
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Service Representative- Call Center- East Mason- Full Time
Prevea Health —Green Bay, WI
- Full-time
- Ability to climb stairs
- High school diploma or GED
- Travel
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5h
Customer Service Representative | Contact Center
Bellin Health —Green Bay, WI
- Weekends as needed
- Typing
- Medical terminology
- Communication skills
- Health insurance
- Tuition reimbursement
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Green Bay, WI
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Care Representative (Green Bay, WI)
Nsight —Green Bay, WI
- Full-time
- Residential
- High school diploma or GED
- Associate's degree
Quick Apply
Client Care Associate
FOREVER INC. —Hobart, WI
- $17 an hour
- Weekends as needed
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Technical Customer Support Representative
Radius Limited —De Pere, WI
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Parts Inside Sales Representative II
Cox Fleet —De Pere, WI
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply

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Customer Service Representative

N.E.W. Plastics Corp. -
Luxemburg, WI

Quick Apply

Job Details

Full-time
From $18.60 an hour
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Referral program

Qualifications

Teamwork
Microsoft Outlook
Account development
High school diploma or GED
Account management

Full Job Description

N.E.W. Plastics is a family owned company in business for over 55 years. We make plastic containers used for food, auto, and medical industries. We also make plastic lumber from recycled material used for decking, outdoor lawn furniture, bird houses, and docks. We are located in Luxemburg, just 15 minutes from the UWGB campus. We currently employ 250+ employees. We are fun place to work with great benefits and a lot of flexibility!!

Starting pay for this position is $18.60/hour, but we will pay more based on experience.

PRIMARY PURPOSE:

Customer Service Representatives at N.E.W. Plastics Corp. play a key role in delivering seamless and professional experience for our customers. This position is responsible for supporting both internal and external stakeholders by managing order flow, communicating proactively, and collaborating with cross-functional teams.

Team members are expected to maintain a high-quality work environment, follow all Food Safety and Quality Management procedures, and demonstrate behaviors that reflect our values of integrity, teamwork, and excellence.

DUTIES AND RESPONSIBILITIES

1. Act as the primary point of contact for customers, providing timely and accurate support related to orders, product information, and general inquiries via phone, email, and digital platforms.

2. Own the order process for assigned accounts including order entry, changes, confirmations, and proactive communication on status, delays, or special requirements.

3. Gather and input key information for customer quotes including customer details, product specifications, and end-use context. Collaborate with the Estimator/Buyer to ensure quote accuracy.

4. Maintain strong relationships with assigned accounts, proactively soliciting new opportunities and ensuring satisfaction through consistent, solution-oriented support.

5. Maintain and update customer-specific knowledge bases, including digital work instructions, preferred contact methods, and service expectations. Periodically review and audit for accuracy.

6. Manage inbound communications professionally, including answering calls, routing inquiries, and providing front-line support with a high level of courtesy and efficiency.

7. Ensure accurate and timely order entry and data maintenance in ERP and/or CRM systems, in accordance with customer and internal requirements.

8. Coordinate the shipment of samples, literature, or marketing materials to customers and prospective accounts.

9. Collaborate cross-functionally with production scheduling, shipping, and quality teams to ensure orders are fulfilled on time and meet customer expectations.

10. Monitor account activity and identify trends or issues. Communicate proactively with internal teams and customers to resolve potential challenges before they escalate.

11. Participate in continuous improvement efforts including customer experience initiatives, process enhancements, and digital tool adoption.

12. Champion a culture of safety, quality, and professionalism, following all company policies and GMP procedures.

13. Perform other duties as assigned by the Customer Service Leader and/or Customer Service and Marketing Manager in support of the team and company goals.

What Success Looks Like in This Role:

· You manage competing priorities confidently and stay organized

· You proactively seek clarity and ask thoughtful questions

· You know when to escalate and when to independently resolve issues

· You approach every interaction with a helpful, respectful attitude

· You communicate clearly, professionally, and consistently

· You uphold N.E.W. Plastics Corp.’s values and positively represent the brand

Qualifications & Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

· High School Diploma or equivalent required;

· 1–2 years of relevant customer service experience preferred

· 1 year of call center environment experience preferred

Skills & Abilities:

· Strong communication, organizational, and problem-solving skills.

· Proficiency with MS Office (Excel, Outlook, Word) and ERP systems.

· Skilled in prioritizing tasks and managing multiple requests with accuracy.

· Comfortable with multitasking in a fast paced, cross functional role.

· Curiosity, accountability, and a proactive approach to identifying and supporting customer needs.

Job Type: Full-time

Pay: From $18.60 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

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call center representative jobs in green bay, wi

Customer Service Representative

Patient Service Representative- Call Center- East Mason- Full Time

Customer Service Representative | Contact Center

Inbound Sales Representative (Remote/Central Time)

Customer Care Representative (Green Bay, WI)

Client Care Associate

Technical Customer Support Representative

Parts Inside Sales Representative II

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