Top 5 Entry level technical support Jobs in Green Bay, Wi

Help Desk Analyst I (Green Bay, WI)
Nsight —Green Bay, WI
- Full-time
- Bachelor of Science
- Mid-level
- Windows
Quick Apply
IT Support Specialist
Luvata Appleton, LLC —Kimberly, WI
- Full-time
- Microsoft Outlook
- Office
- Continuous improvement
13d
Geek Squad Agent (Retail Store)
Best Buy —Green Bay, WI
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
Account Specialist Customer Service Representative
CASH DEPOT LTD —Green Bay, WI
- $22 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
Quick Apply
2d

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Help Desk Analyst I (Green Bay, WI)

Nsight -
Green Bay, WI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
LAN
Windows
Driver's License
Productivity software support
Computer hardware
Desktop applications
WAN
Productivity software
Desktop administration

Full Job Description

Job Summary:
The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:
Customer Service

Serves as the first level and primary contact for the customer contact with IT.
Must learn to think of the customer as the most important part of the job.
Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
Promotes a professional help desk image and sells the value of the help desk.
Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
Provides support on the IT HelpLine including periodic on - call hours.

Communication

Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment. Also communicates scheduled downtime or anything that affects the computing environment.
Keeps customers informed of progress on problems that cannot be resolved on first call.
Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
Promotes effective use of technology.

Training and Other

Keeps current on all the technology used in the environment supported.
Provides training to customers to provide understanding of technology.
Performs additional related duties as requested or required.

Requirements:

Education: Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
Technical Experience: One to five years of experience working in a LAN/WAN environment of at least 30 workstations. Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
Certifications: A CompTIA A+ or Microsoft certification is desired.
Other: Valid Driver’s License required.

To view our competitive benefits, click here!

Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at [email protected].

Quick Apply

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entry level technical support jobs in green bay, wi

Help Desk Analyst I (Green Bay, WI)

IT Support Specialist

Geek Squad Agent (Retail Store)

Account Specialist Customer Service Representative

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