Top 4 Helpdesk manager Jobs in Green Bay, Wi

Senior Manager IT Operations
W.W. Grainger —Green Bay, WI
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
IT Operations Manager
CASH DEPOT LTD —Green Bay, WI
- Full-time
- Computer Science
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
System Administrator
CMD CORPORATION —Appleton, WI
- Full-time
- Computer science
- Computer Science
- System design
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Senior Manager IT Operations
W.W. Grainger —Green Bay, WI
Evaluate current-state operations and develop recommendations that improve service delivery, operational efficiency, and user experience.
IT Operations Manager
CASH DEPOT LTD —Green Bay, WI
Mental Requirements: While performing duties of this job, employee is regularly required to do the following: read, analyze data and reports, evaluate system…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
Quick Apply
2d
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$48.93 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in green bay, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near green bay, wi

Systems Administrator jobs in Appleton, WI

Senior Operations Manager jobs in Chicago, IL

Senior Operations Manager jobs in Portland, OR

Senior Operations Manager jobs in Santa Monica, CA

Marketing Operations Manager jobs in New York, NY

Senior Operations Manager jobs in Bellevue, WA

Senior Living jobs in Savannah, GA

Operations Manager jobs in San Jose, CA

Automotive Service Manager jobs in Tennessee

It Operations Manager jobs in Minnesota

It Operations Manager jobs in Spring Grove, IL

It Operations Manager jobs in Tampa, FL

Retail Store Manager jobs in Syracuse, NY

Entry Level Account Manager jobs in Houston, TX

Accounting Manager jobs in Denver, CO

It jobs in Hesperia, CA

It Operations Manager jobs in Melbourne, FL

Systems Administrator jobs in Celina, TX

Systems Administrator jobs in Montana

Power Systems Engineer jobs in New York, NY

Senior Manager IT Operations

W.W. Grainger -
Green Bay, WI

Apply Now

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Vendor relationship building
Team leadership
Cloud service support
SaaS platforms
Computer networking
Identity and access management (IAM) solutions
SaaS
Cross-functional communication
IT department experience
Senior leadership

Full Job Description

Location:
GREEN BAY, WI, US, 54301-5160

#job-location.job-location-inline { display: inline; }
Date: Aug 8, 2026
.buttontext4a64296a0c67ce35 a{ border: 1px solid transparent; } .buttontext4a64296a0c67ce35 a: focus{ border: 1px dashed #e51937 !important; outline: none !important; }

Work Location Type: Hybrid

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Lead the future of IT Operations while making a direct impact on the business.

We're looking for a hands-on, strategic Senior Manager IT Operations to lead and evolve our IT support and operational capabilities. This is an opportunity for an experienced technology leader who thrives on solving complex problems, building scalable processes, and developing high-performing teams.

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders, Grainger IT, and technology vendors to ensure reliable, secure, and customer-focused technology services. Most importantly, you'll help shape the future state of IT Operations—identifying opportunities for improvement, implementing best practices, and driving operational excellence.

What You'll Do
Lead day-to-day IT Operations, including service desk, incident, problem, change, request, and knowledge management processes.
Evaluate current-state operations and develop recommendations that improve service delivery, operational efficiency, and user experience.
Build and mature IT service management practices, workflows, reporting, automation, and service-level performance.
Oversee support for cloud applications, SaaS platforms, endpoint technologies, and identity services.
Manage relationships with Grainger IT and third-party technology providers to ensure high-quality service and issue resolution.
Drive observability, monitoring, automation, and AI-enabled solutions that enhance operational effectiveness.
Partner with security and compliance teams to support governance, access management, and risk reduction initiatives.
Coach, develop, and lead a team of IT professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Serve as a trusted advisor to business stakeholders by proactively identifying operational risks and improvement opportunities.

Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Previous leadership experience managing or leading teams.
Experience in IT Operations, technical support, or service management environments.
Working knowledge of cloud technologies, SaaS platforms, identity management, networking, and IT service management tools.
Strong communication, collaboration, and problem-solving skills.

Work Environment
Hybrid work arrangement with an expectation of three days per week in the office.
Occasional evening or weekend support may be required.
Minimal travel will be required.

Why Join Us?
Hybrid / Remote schedule
Work/Life balance
Immediate medical, dental, vision; 18 days paid vacation, 7 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Apply Now

Refine Your Search

helpdesk manager jobs in green bay, wi

Senior Manager IT Operations

IT Operations Manager

System Administrator

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in green bay, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected