Position Purpose
Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by performing the consumer loan underwriting for the Credit Union. Under the direction of the Consumer Underwriting Supervisor, the Consumer Underwriter reviews all consumer loan applications for completeness and accuracy and applies the Credit Union’s lending policies to make lending decisions. Maintains a working knowledge of the department processes and assists the Consumer Loan Processors as needed.
Essential Responsibilities
- Reviews consumer loan applications in Loan Director, both internal and indirect, applying the Credit Union’s Lending Policy to make sound lending decisions.
- Assists the Member Service Representatives and dealers with underwriting questions and complicated loan applications.
- Verifies income and approves other conditions per loan approval requirements.
- Reviews requests that pertain to existing loans, such as Collateral Switch, Collateral Release Requests, rate changes, payment due date changes and adding/cancelling debt protection.
- Reviews credit bureau requests, both received through E-Oscar and directly from members. Corrects reporting issues via the E-Oscar system.
- Reviews student loans through LendKey.
- Completes internal audits of direct consumer loans.
Necessary Experience and Qualifications
- Ability to read, write, and comprehend detailed and often technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education, coupled with some technical school or college training.
- Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, Loan Director, E-Mail, Word and Excel), fax machine, and adding machine normally acquired through a basic course or three to six months of on-the-job experience.
- Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
- Ability to concentrate and pay close attention to detail for over ninety percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
- Analytical ability necessary to research and resolve complex issues, by reading and understanding detailed reports, technical materials, and/or regulatory requirements and utilizing this information to recommend and/or make strong business decisions.
- Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members, employees, and vendors in stressful situations. Requires communication/listening skills necessary to effectively obtain necessary information to make appropriate and effective decisions. Develops motivation, delegation, and basic disciplinary skills.
- Demonstrates consistent leadership traits. Supports overall business objectives.
Work Environment and Physical Requirements
- Frequent use of telephone and computer.
- Prolonged sitting or standing
- Frequent mental and visual concentration
NOTE: This job has the potential to work from home, contingent upon manager approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.
The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
