Top 12 Service desk engineer Jobs in Green Bay, Wi

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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Systems Engineer I
Impact Networking —Appleton, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
9d
IT Systems Administrator III
Bw Corporate Us —Green Bay, WI
- Extended hours
- Background check
- Azure
- Computer Science
Network Engineer
Bw Corporate Us —Green Bay, WI
- Extended hours
- Background check
- Pass drug screening
- Mid-level
Project Engineer 1
Vierbicher Associates Inc —Green Bay, WI
- Construction site
- Office
- Bachelor's degree
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Engineer Technician
Vierbicher Associates Inc —Green Bay, WI
- Civil engineering
- Mid-level
- Office
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Construction Manager II/III (Food & Beverage, Pharmaceutical, Industrial) - Traveling
Dennis Group —Green Bay, WI
- Full-time
- Construction site
- Research
- Mid-level
- Profit sharing
- Disability insurance
Construction Manager II/III (Food & Beverage, Pharmaceutical, Industrial) - Traveling
The Dennis Group —Green Bay, WI
- On call
- Construction site
- Research
- Mid-level
- Profit sharing
- Disability insurance
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Project Engineer 3
Vierbicher Associates Inc —Green Bay, WI
- Office
- Bachelor's degree
- Mentoring
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Senior Structural Engineer
Salas O'Brien, Inc. —Green Bay, WI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Health insurance

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Network Solutions Support Technician
Werner Electric Supply —Appleton, WI
Must have and maintain a valid driver’s license. Use Werner’s managed service tools, remote monitoring platforms, and help desk processes to deliver consistent,…
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IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
Work with customer’s primary field engineer to perform work on an as needed basis. Associate degree in a technology-related field or a combination of education…
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IT Support Engineer I
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Bachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.
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IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Little Chute, WI

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Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

service desk engineer jobs in green bay, wi

IT Support Desk Engineer II

Systems Engineer I

IT Systems Administrator III

Network Engineer

Project Engineer 1

Engineer Technician

Construction Manager II/III (Food & Beverage, Pharmaceutical, Industrial) - Traveling

Construction Manager II/III (Food & Beverage, Pharmaceutical, Industrial) - Traveling

Project Engineer 3

Senior Structural Engineer

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