Top 14759 Collection manager Jobs in Greenbelt, Md

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Practice Manager- Radiation
Maryland Oncology —Silver Spring, MD
- $76,187.90 - $96,700.03 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
- Health savings account
- Health insurance
Quick Apply
General Manager
Transdev —Glen Burnie, MD
- $87,000 - $108,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Community Manager
Pratum Companies —Silver Spring, MD
- $56,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
13d
Applicant Services Supervisor
Confidential Company —Rockville, MD
- From $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
12d
Property Manager, Multifamily
Cushman & Wakefield —Washington, DC
- $93,500 - $110,000 a year
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
8d
General Manager
Kettler Enterprises, Inc —Washington, DC
- $110,000 - $130,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
1d
Community Manager
Spring Parc —Silver Spring, MD
- $98,000 - $105,000 a year
- Weekends as needed
- Sales
- Mid-level
- 21 years or older
- Paid parental leave
- Paid holidays
Quick Apply
14d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
8d
Property Manager
Carter Funds LLC —Hyattsville, MD
- $90,000 - $93,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Contract Manager
Accenture Federal Services —Arlington, VA
- $95,700 - $211,700 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
Housing Choice Voucher Manager
Housing Opportunity Com —Silver Spring, MD
- $76,579 - $127,574 a year
- Full-time
- Writing skills
- Office
- Driver's License
Quick Apply
Office Manager
World Wide Technology Holding, LLC —Washington, DC
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Wellness program
1d
Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
1d
Office Manager / Project Coordinator
Spiniello —Greenbelt, MD
- $74,000 - $88,000 a year
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
Quick Apply
Property Manager (CRE)
Cushman & Wakefield —Washington, DC
- $93,500 - $110,000 a year
- Full-time
- Mid-level
- Office
- Real Estate License
- Health savings account
- Disability insurance
Quick Apply
8d
Portfolio Support Manager
Fairstead ESC LLC —Washington, DC
- $85,000 - $95,000 a year
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
7d
Regional Manager
Richman Property Services —Bladensburg, MD
- $125,000 - $130,000 a year
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Loan repayment program
- Disability insurance
Quick Apply
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Affordable Property Manager
Murn Management —Silver Spring, MD
- $95,000 - $100,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Health insurance
- Dental insurance
Quick Apply
2d

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

collection manager jobs in greenbelt, md

Loan Servicing and Collections Manager

Practice Manager- Radiation

General Manager

Community Manager

Applicant Services Supervisor

Property Manager, Multifamily

General Manager

Community Manager

Customer Support Manager

Property Manager

Contract Manager

Housing Choice Voucher Manager

Office Manager

Manager, Customer Experience

Office Manager / Project Coordinator

Property Manager (CRE)

Portfolio Support Manager

Regional Manager

Customer Success Manager (Remote)

Affordable Property Manager

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