Top 200 Desktop support technician Jobs in Greenbelt, Md

Senior End User Technician
CACI —Arlington, VA
- $70,800 - $148,600 a year
- Full-time
- 6 years
- Organizational skills
- In-person
- Health insurance
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Mobile Support Technician
Federal Professional Solutions —Washington, DC
- From $30 an hour
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Agensys Corporation —Pentagon, DC
- $30 - $35 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
Tech SME - Telecom and Network Technician
AHU Technologies Inc —Washington, DC
- $78 - $83 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Analysis skills
- Work from home
Quick Apply
Desktop Technician
ActioNet —Rosslyn, VA
- Up to $118,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Tech Support Specialist
Axinn —Washington, DC
- $36 - $41 an hour
- Full-time
- Hybrid work
- Google Workspace
- Bachelor of Science
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
10d
Desktop Technician
CyberLinx Solutions LLC —Fort Meade, MD
- Full-time
- Research
- Mid-level
- Analysis skills
Quick Apply
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
7d
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
8d
Customer Services Technician
Maryland Judiciary —Annapolis, MD
- $75,196 a year
- Email
- Word processing
- Mid-level
- Windows
- Paid holidays
- Health insurance
1d
IT Technical Support Specialist
Bering Straits Native Corporation —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
8d
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Desktop Support
ActioNet —Rosslyn, VA
- Up to $47 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Desktop Support Technician, Senior
LCG, Inc. —Bethesda, MD
- $66,900 - $81,800 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Samsung SDS America —Rockville, MD
- $90,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
2d
Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply

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Senior End User Technician

CACI -
Arlington, VA

Apply Now

Job Details

Full-time
$70,800 - $148,600 a year

Benefits

Health insurance

Qualifications

IT user and group management
Incident report management
Incident management software
Operating system updates
Software installation
Patch management
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Desktop applications
Problem management
Productivity software
Desktop administration
Ticketing system technical support

Full Job Description

Job ID

325334

Job Title: Senior End User Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity:

CACI is seeking a Senior End User Technician to join our team in Arlington, VA. Sr. End User Support Technicians are responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. Sr. EUS technicians support and troubleshoot a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified space.

Responsibilities:

Provides on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.
Reviews pending tickets daily, updating work details according to DSS ticket management procedures.
Investigates and resolves all connectivity issues related to IT equipment.
Performs daily checks with customers and their support staff.
Actively participates in site specific project planning, providing detailed requirements for facility IT equipment MACs.
Provides end user equipment life cycle replacement support.
Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies.
Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

Qualifications:

Required:

Ability to obtain a DHS Entrance on Duty (EOD)
Bachelor’s degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years’ experience can be substituted for a total of 12 years experience or an AA + 8 years)
Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
Experience with patch management software (e.g., SCCM)
Experience installing, upgrading, and removing software
Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle
Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)
Advanced experience with Active Directory management & administration
Knowledgeable of Problem Management best practice and processes

Desired:

Project Management Professional (PMP) or Agile (PMI-ACP or IAPM) Certified
Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired
Experience with the ServiceNow Project & Portfolio Management (PPM) application
Experience supporting organization senior staff (e.g. VIPs)

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

desktop support technician jobs in greenbelt, md

Senior End User Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Mobile Support Technician

Desktop Support Technician

Tech SME - Telecom and Network Technician

Desktop Technician

Tech Support Specialist

Desktop Technician

IT Help Desk Specialist

IT Helpdesk Specialist

Tier 2 Desktop Support Technician

Customer Services Technician

IT Technical Support Specialist

IT Support Technician I

Senior Help Desk Technician II

Desktop Support

Desktop Support Technician, Senior

Helpdesk Technician - Tier II

IT Support Technician

Desktop Support Technician, Associate

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