Service Partner/Field Operations Supervisor
(Commercial Snow and Ice Management/Lawn and Landscaping)
MANDATORY INDUSTRY EXPERIENCE
This is not an entry-level position. Candidates must have a minimum of five (5) years of professional experience in both commercial snow and ice management and lawn/landscape maintenance. Applicants who do not meet this requirement will not be considered.
Build Strong Partnerships. Protect Service Quality. Lead in the Field.
Are you an experienced commercial snow and ice management and lawn/landscape professional who is committed to doing the job right the first time? Do you raise the performance of crews and service providers, stay composed when the weather becomes unpredictable, and notice the details that make the difference for a customer? If you bring high standards, sound judgment, and a do-whatever-it-takes attitude, this may be the opportunity for you.
About Earth Development
For more than 25 years, Earth Development has been trusted by many of the world's most recognizable brands. We help commercial clients keep their operations moving through dependable snow and ice management, then enhance and protect their properties from spring through fall with professional lawn, landscape, and parking lot maintenance.
We are growing quickly and are looking for a Field Operations Supervisor who shares our commitment to getting the job Done Right, the First Time, Every Time. We value integrity, accountability, gratitude, generosity, teamwork, and intentional action. We work hard, recognize achievement, support one another, and hold ourselves and our partners to high standards.
The Opportunity
The Field Operations Supervisor serves as the bridge and primary point of contact between Earth Development and our contracted snow, ice, lawn, and landscape Service Partners. You will ensure that Service Partners understand and meet client expectations, Earth Development policies, contractual requirements, and quality standards. You will also develop strong, productive relationships that help our Service Partners succeed.
This home-based field position offers meaningful autonomy and flexibility to a proven performer. Success requires frequent travel throughout the assigned territory, independent decision-making, clear communication, strong follow-through, and availability during winter weather events.
Key Responsibilities
- Build and maintain strong working relationships with Service Partners, serving as their primary field contact.
- Meet and communicate regularly with Service Partners to confirm service alignment, readiness, and satisfaction with Earth Development.
- Conduct commercial property inspections and evaluate workmanship, timeliness, safety, and compliance with client requirements.
- Identify service deficiencies, communicate expectations respectfully and directly, and ensure corrective action is completed promptly.
- Support winter-event operations by monitoring field conditions, coordinating Service Partner response, and escalating risks or service concerns.
- Prepare and organize site maps, scopes of work, service instructions, and other operational information needed for successful service delivery.
- Lead or assist with preseason planning, property walks, equipment and staffing verification, and storm-readiness reviews.
- Document site conditions, service performance, property damage, customer concerns, and follow-up actions accurately and promptly.
- Represent Service Partner needs and field conditions in internal Earth Development meetings, while clearly communicating company and client expectations back to Service Partners.
- Ensure Service Partner agreements, insurance documentation, and other required records remain current and aligned with business needs.
- Recruit, evaluate, onboard, coach, and retain qualified Service Partners within the assigned territory.
- Maintain accurate information and activity records in Earth Development's CRM and operational systems.
Required Qualifications
- Minimum experience: At least five (5) years of professional experience in both commercial snow and ice management and lawn/landscape maintenance. This requirement is mandatory.
- Operational leadership: Demonstrated experience overseeing field operations, crews, subcontractors, or service partners and holding them accountable for results.
- Industry knowledge: Working knowledge of commercial snow and ice equipment, materials, site planning, service timing, documentation, and quality-control practices.
- Landscape knowledge: Working knowledge of commercial lawn and landscape maintenance standards, equipment, seasonal services, and quality expectations.
- Communication: Strong verbal, written, and descriptive communication skills, including the ability to deliver clear direction and constructive feedback.
- Execution: A track record of setting priorities, meeting goals and deadlines, solving field-level problems, and following through.
- Technology: Proficiency with cloud-based email, CRM systems, and Google Workspace, including Docs, Sheets, and Slides.
- Transportation: A valid driver's license is required.
- Travel and availability: Ability to travel regularly throughout the assigned territory and occasionally to Earth Development's corporate office in Green Bay.
- Winter operations: Availability during snow and ice events, including early mornings, nights, weekends, and holidays when operationally necessary.
- Field conditions: Ability to work outdoors and safely inspect commercial properties during winter weather and other challenging conditions.
Preferred Qualifications
- Experience managing subcontracted snow, lawn, or landscape service providers across multiple commercial properties.
- Experience serving multi-location commercial clients.
- Bilingual English/Spanish communication skills.
You May Be a Strong Fit If You
- Enjoy solving problems, including thinking creatively and making sound decisions in real time.
- Are respectfully assertive and comfortable holding Service Partners accountable to policies, procedures, and performance standards.
- Remain calm, positive, and decisive in fast-paced, deadline-driven situations.
- Are responsible, reliable, self-directed, and comfortable managing multiple priorities.
- Build collaborative relationships while maintaining clear standards and boundaries.
- Work with integrity, passion, attention to detail, and a high standard of excellence.
- Want to contribute to a growing company and continue growing professionally.
What You'll Receive
Annual salary of $60,000-$75,000, dependent on experience.
Bonus opportunities.
- 401(k) with company matching.
- Health, dental, and vision insurance.
- Health savings account.
- Paid time off.
- Flexible schedule and a home-based field work model.
- Mileage and approved business-expense reimbursement.
- Travel opportunities.
- Training opportunities.
- A friendly, supportive team and recognition for your contributions.
- The opportunity to build a strong professional network and grow with Earth Development.
Work Location
Home-based field position requiring frequent travel throughout the assigned territory and occasional travel to Earth Development's corporate office in Green Bay. This is not a fully desk-based remote position.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: Remote
