Top 42 Team supervisor Jobs in Greeneville Tn

Supervisor, Customer Service
Forward Air —Greeneville, TN
- $54,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
11d
Production Supervisor (Nights) - Iconex
Iconex —Morristown, TN
- 12 hour shift
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Health savings account
- Dental insurance
Quick Apply
5d
Warehouse Supervisor
Donaldson —Greeneville, TN
- Email
- ERP systems
- Mid-level
- High school diploma or GED
Shift Supervisor
CVS Health —Greeneville, TN
- $16 - $23 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
5d
Front End Service Team Supervisor
Walmart —Greeneville, TN
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
2d
Manufacturing Operations Supervisor
BWX Technologies —Jonesborough, TN
- $70,000 - $103,000 a year
- 12 hour shift
- 5 years
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
2d
Assistant Program Supervisor - Greeneville and Newport, TN
Crossroads Treatment Centers —Greeneville, TN
- Full-time
- Vital signs
- Addiction Medicine
- Mid-level
- Mileage reimbursement
- Paid parental leave
Quick Apply
Construction Supervisor
BWX Technologies —Jonesborough, TN
- $65,000 - $103,000 a year
- Construction site
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Supervisor 1 -- Fuel Operations Mgmt
BWX Technologies —Erwin, TN
- $65,000 - $103,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Team management
- Health insurance
- Dental insurance
SHIFT SUPERVISOR (FULL TIME)
Morrison Healthcare —Greeneville, TN
- $16 an hour
- Urgently hiring
- Background check
- Mid-level
- Mentoring
- Commuter assistance
- Disability insurance
Quick Apply
7d
Shift Supervisor- Assistant House Manager (3rd Shift)
Open Arms Care Corporation —Chuckey, TN
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Production Supervisor 2nd shift
SRK SumiRiko —Midway, TN
- Overnight shift
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Radiation Control Supervisor
BWX Technologies —Jonesborough, TN
- $76,000 - $119,000 a year
- Pass drug screening
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Supervisor Production Extrude
Hutchinson —Church Hill, TN
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Construction Supervisor 2
BWX Technologies —Erwin, TN
- Weekends as needed
- Construction site
- Pass drug screening
- Maintenance
- Health insurance
- Dental insurance
9d
Maintenance & Reliability Supervisor
SI Group —Newport, TN
- Overtime
- Engineering
- Mid-level
- Team management
- Paid parental leave
- Health savings account
AUKUS Construction Supervisor 2
BWX Technologies —Erwin, TN
- $76,000 - $119,000 a year
- Weekends as needed
- Construction site
- Maintenance
- Mid-level
9d
Shift Supervisor
Taco Bell —Erwin, TN
- Up to $15 an hour
- 8 hour shift
- 18 years or older
- No education required
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
RN Supervisor - Night Shift - Full Time
Newport Post-Acute and Rehabilitation Center —Newport, TN
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Disability insurance
- Dental insurance
Quick Apply
Shift Supervisor
KFC —Rogersville, TN
- Part-time
- 18 years or older
- Customer service
- Mid-level
- Paid training
- Disability insurance
Quick Apply

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team supervisor jobs near greeneville tn

Supervisor, Customer Service

Forward Air -
Greeneville, TN

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Job Details

Full-time
$54,000 a year
11 days ago

Qualifications

Confidential information handling
Managing teams in a customer support role
Team leadership
Staff scheduling
Workplace dispute resolution
Team scheduling
Incident Escalation
High school diploma or GED
Salesforce Cloud
Supervising experience
Decision making
AS400
Technical troubleshooting support
Technical Proficiency

Full Job Description

The Supervisor, Customer Service provides day‑to‑day leadership, coaching, and operational oversight for a team of Customer Service Representatives (CSRs) in a high‑volume, service‑focused environment. They ensure consistent execution of service standards across all contact channels, including phone, email, chat, and customer escalations. They manage staffing levels, attendance, scheduling, and real-time workload distribution to maintain service levels and promote positive customer experience. They serve as an escalation point for complex or sensitive issues and collaborate closely with cross‑functional teams to drive timely resolution. They support performance management, training, quality assurance, and continuous improvement initiatives.

Compensation: $54,000 annually

Schedule: Monday- Friday 10am-7pm, onsite

Responsibilities

Provide daily leadership, direction, and support to a team of Customer Service Representatives, ensuring consistent execution of service standards and operational processes.

Manage staffing, scheduling, attendance, and real-time workload allocation to maintain service levels across phone, email, and chat channels.

Conduct performance reviews and ongoing coaching sessions, including feedback delivery, development planning, and corrective action when necessary.

Serve as a senior escalation point for high‑level customer or carrier issues, performing in-depth research and coordinating cross‑functionally to drive resolution.

Monitor key performance metrics, call quality, and team productivity, identifying trends and implementing actions to improve performance.

Participate in recruiting, interviewing, and hiring activities to build and maintain a high-performing customer service team.

Oversee new hire onboarding and ongoing training initiatives, partnering with training resources as needed to support skill development and process mastery.

Maintain and update SOPs, knowledge articles, and process documentation to ensure accuracy, clarity, and alignment with current operations.

Support workload forecasting, staffing plans, and operational reporting in collaboration with leadership and workforce planning resources.

Identify areas for process improvement, quality enhancements, or system refinements and recommend actionable solutions.

Model professionalism, accuracy, and a customer-first mindset while fostering a positive, inclusive team environment.

Ensure adherence to company policies, safety standards, and regulatory requirements.

Regular and dependable attendance is required to support team and business needs.

All other duties as assigned to meet evolving business needs.

Qualifications

Education: High School Diploma or GED equivalent required; degree preferred.

Experience: 3+ years of experience in customer service, preferably in a high‑volume contact center or transportation/logistics environment, with at least 1 year in a leadership or supervisory capacity.

Technical expertise in AS400 and Salesforce.

Demonstrated expertise in customer service systems, workflows, and multi‑platform navigation, with the ability to troubleshoot issues and guide others.

Proven ability to lead teams through coaching, performance feedback, conflict resolution, and accountability practices.

Strong analytical and decision‑making abilities, including experience managing escalations, complex customer or carrier issues, and time‑sensitive decisions.

Experience managing scheduling, attendance, staffing adjustments, and workforce prioritization in a dynamic environment.

Excellent verbal and written communication skills with the ability to coach, influence, and develop team members at all levels.

Experience supporting training, quality monitoring, or process improvement initiatives preferred.

Demonstrated discretion and confidentiality in handling and protecting sensitive information.

Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
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Refine Your Search

team supervisor jobs in greeneville tn

Supervisor, Customer Service

Production Supervisor (Nights) - Iconex

Warehouse Supervisor

Shift Supervisor

Front End Service Team Supervisor

Manufacturing Operations Supervisor

Assistant Program Supervisor - Greeneville and Newport, TN

Construction Supervisor

Supervisor 1 -- Fuel Operations Mgmt

SHIFT SUPERVISOR (FULL TIME)

Shift Supervisor- Assistant House Manager (3rd Shift)

Production Supervisor 2nd shift

Radiation Control Supervisor

Supervisor Production Extrude

Construction Supervisor 2

Maintenance & Reliability Supervisor

AUKUS Construction Supervisor 2

Shift Supervisor

RN Supervisor - Night Shift - Full Time

Shift Supervisor

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