About the Role
To maintain a clinical environment that is clean, efficient, and compliant with all standards of care; assisting physicians in the delivery of quality care in a professional and courteous manner.
What You’ll Be Doing
Make eye contact with and greet all patients in a kind, enthusiastic, and helpful manner. Ask patients to sign in upon arrival and obtain any information as required.
Advise patients of any delay and the time involved. *
Maintain communication with the clinical area to maintain appropriate patient flow and to update waiting patients.
Copy/scan and verify patients' insurance cards. Check patients' medical record against the presented insurance care for accuracy. Verify current signature on file and obtain updated signature as needed. *
Confirm with patient regarding the need for a referral. Have patient contact their PCP if referral has not arrived. *
Print and distribute daily patient list as end of day and an updated list each morning. *
Place completed chart in appropriate file for patient visit. *
Organize new patient charts the morning prior to visit.
Schedule appointments and medical tests as needed. *
Room patients and take vital signs.
Stamp fee ticket for "No Shows" and send to physician for review.
Obtain patient charts daily from Medical Records. Obtain patient encounter form, collect any co-payment and guarantor balance due and schedule next needed appointment. Thank patient for choosing UOI and ask "Is there anything else I can do for you?*
Schedule appropriate X-ray studies.
Review any laboratory work that needs to be done prior to any X-ray and schedule accordingly.
Answer all incoming calls in a prompt and courteous manner transfer calls as needed. Adhere to UOI telephone etiquette standards.*
Check reschedule queue daily and reschedule patients accordingly for appointments within 1 month or sooner. *
Enter new patient demographics as needed. Verify existing patients' demographics in the computer and make changes or additions as needed *
Notify clinical area of any patient call informing the practice of a delay in their arrival. *
Rotate late days with the front office staff to assist physician and patient. *
Assist with new patient chart completion as needed. *
Provide relief for various positions as needed. *
Schedule office procedures in the absence of procedure scheduler and provide patient instructions. *
Help cover other offices when needed. Other duties as assigned
- Denotes essential functions.
What We Expect from You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ or Experience
High School Graduate or GED equivalent
2 years previous experience in medical office setting preferred, MA experience required
2-3 years’ experience working in a business office, previous experience with multi-phone lines
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.
Mathematical Skills
Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems.
Other Skills and Abilities
Strong written and oral communication skills
Demonstrate a positive, cooperative and professional attitude towards co-workers and public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Make Someone’s Day
Achieve Possibilities Together
Treat people with dignity
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
