Top 52 Field service coordinator Jobs in Greenfield, Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
2d
Care Coordinator, ICC/FIT, Athol
Clinical & Support Options Inc —Athol, MA
- $38,000 - $44,000 a year
- Full-time
- Bilingual
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Education and Events Coordinator
Transhealth —Florence, MA
- $58,656 - $61,009 a year
- Weekends as needed
- Hybrid work
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Staffing Specialist
Life Style Staffing —Whately, MA
- $50,000 - $70,000 a year
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
9d
Property Manager
Beacon Communities LLC —Athol, MA
- $62,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 3 years
- Health savings account
- Paid holidays
Quick Apply
8d
Service Navigator for AWC/DESE
The United Arc —Turners Falls, MA
- From $20 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
Quick Apply
9d
Mortgage Occupancy Field Inspector
GIS Field Services —Greenfield, MA
- From $20 an hour
- Part-time
- Computer literacy
- Driver's License
- Computer skills
- Flexible schedule
Administrative Assistant
SERVPRO of North Adams, Greenfield —Deerfield, MA
- From $18 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Flexible schedule
Quick Apply
ANTICIPATED OPENING High School Librarian/Media Specialist - Easthampton High School
Easthampton Public Schools —Easthampton, MA
- Full-time
- Classroom
- High school
- Teaching Certification
Lecturer in Public Relations (100%)
University of Massachusetts Amherst —Amherst, MA
- $65,550 - $86,500 a year
- Online Application
- Classroom
- Marketing
- Mid-level
Volunteer - Northampton, MA
Compassus —Northampton, MA
- Part-time
- 18 years or older
- Writing skills
- Basic math
Quick Apply
Activity Leader
COLLABORATIVE FOR EDUCATIONAL SERVICES INC —Northampton, MA
- $26 an hour
- Part-time
- Education
- Social Work
- Middle school
UIL Employment Specialist
University of Massachusetts Amherst —Amherst, MA
- Full-time
- Hybrid work
- Mid-level
- University
- Bachelor's degree
Associate Director of Operations
University of Massachusetts Amherst —Amherst, MA
- Full-time
- Software troubleshooting
- Experience working with individuals with disabilities
- 5 years
Media and AV Technology Coordinator
Amherst College —Amherst, MA
- $25 - $27 an hour
- Weekends as needed
- Customer service
- Research
- Mid-level
BRYT Academic Coordinator (Paraeducator Equivalent) - Easthampton High School
Easthampton Public Schools —Easthampton, MA
- Full-time
- School experience
- Classroom
- High school
Coordinator, Strategic Engagement & Alumni Relations
Amherst College —Amherst, MA
- $23.10 - $25.75 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
Accountant
US Veterans Health Administration —Leeds, MA
- $69,642 - $109,545 a year
- Online Application
- Background check
- CPA
- Psychiatry
- Loan repayment program
12d
ANTICIPATED OPENING Paraeducator - Mountain View School
Easthampton Public Schools —Easthampton, MA
- Full-time
- School experience
- Classroom
- Experience working with individuals with disabilities
Social Worker - (Home Based Primary Care)
US Veterans Health Administration —Brattleboro, VT
- $63,272 - $99,526 a year
- Part-time
- Background check
- Master of Social Work
- Up to 50% travel
- Paid parental leave
- Paid holidays
6d

I want to receive the latest job alert for field service coordinator in greenfield, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

field service coordinator jobs near greenfield, ma

Volunteer jobs in Northampton, MA

Administrative Assistant jobs in Deerfield, MA

Para Educator jobs in Easthampton, MA

Primary Care Physician jobs in Ellicott City, MD

Primary Care Physician jobs in Baltimore, MD

First Choice Primary Care jobs in Macon, GA

Surgery Physician Assistant jobs in Michigan

Primary Care Physician jobs in Brooklyn, NY

Child Care jobs in Dayton, OH

Patient Care Technician jobs in Washington, DC

Primary Care Physician jobs in Buffalo, NY

Staffing jobs in El Paso, TX

Staffing Specialist jobs in Arlington, TX

Staffing Specialist jobs in Remote

Peer Support Specialist jobs in Buffalo, NY

Staffing Specialist jobs in Greenville, SC

Staffing Specialist jobs in Baltimore, MD

Customer Success Specialist jobs in Atlanta, GA

Paid Volunteer Project jobs in Los Angeles, CA

Volunteer Coordinator jobs in Portland, OR

Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
2 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

field service coordinator jobs in greenfield, ma

Field Service Coordinator

Care Coordinator, ICC/FIT, Athol

Education and Events Coordinator

Staffing Specialist

Property Manager

Service Navigator for AWC/DESE

Mortgage Occupancy Field Inspector

Administrative Assistant

ANTICIPATED OPENING High School Librarian/Media Specialist - Easthampton High School

Lecturer in Public Relations (100%)

Volunteer - Northampton, MA

Activity Leader

UIL Employment Specialist

Associate Director of Operations

Media and AV Technology Coordinator

BRYT Academic Coordinator (Paraeducator Equivalent) - Easthampton High School

Coordinator, Strategic Engagement & Alumni Relations

Accountant

ANTICIPATED OPENING Paraeducator - Mountain View School

Social Worker - (Home Based Primary Care)

I want to receive the latest job alert for field service coordinator in greenfield, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected