Job description
Position: Customer Service Supervisor
Status: Salaried
The Customer Service Supervisor is responsible for leading BETE’s Customer Service and Project Coordination team in support of global customer, distributor, and order fulfillment activities. This role oversees daily quote processing, order management, and customer support for both standard nozzle products and custom engineered fabrication opportunities. The Customer Service Supervisor serves as a frontline operational leader and acts as the voice of the customer in cross-departmental operational discussions. This position works closely with Production Planning, Engineering, Logistics, Quality, Sales, and Sales Operations to support timely communication, accurate order execution, and a high level of customer satisfaction.
Primary Responsibilities:
· Manage the Customer Service and Project Coordination team, including training, onboarding, coaching, and performance management
· Oversee timely and accurate processing of customer inquiries, quotations, and orders
· Monitor departmental responsiveness, workload distribution, and service levels
· Review special pricing and price concession requests following established guidelines
· Oversee engineered fabrication opportunities from quotation through order fulfillment ensuring customer expectations are met
· Collaborate with Accounting, Engineering, Production Planning, Logistics, Quality, Sales, and Sales Operations to ensure customer satisfaction
· Participate in production status meetings to communicate customer priorities and lead time impacts
· Review and prioritize expediting requests and overdue orders based on customer and business impact
· Support prompt resolution of escalated customer concerns and complex order issues
· Ensure effective and accurate use of NetSuite ERP and related business systems, including maintaining accurate customer and order data
· Monitor departmental KPI performance, including quote turnaround time, response time, order accuracy, and customer satisfaction
· Identify opportunities for process improvement to improve workflow efficiency and customer experience
Qualifications & Skills:
· Ability to manage multiple priorities in a fast-paced manufacturing environment
· Excellent organizational skills with attention to detail, urgency, and follow-through
· Demonstrated problem solving and conflict resolution with customers, colleagues, and sales partners
· Ability to coordinate effectively across multiple departments and stakeholders
· Strong verbal and written communication skills
· Strong analytical, decision-making, and problem-solving skills
· Proven ability to take initiative and maintain accountability
· Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
· Ability to build collaborative relationships and garner cross-functional support
· Familiarity with Customer Relationship Management (CRM) & Enterprise Resource Planning (ERP) systems
· Ability to develop a strong understanding of BETE product lines, customer applications, and business processes
· 5-7 years of customer service, order management, project coordination, or customer operations experience required
· Supervisory experience required
· Experience within the manufacturing industry preferred
· Experience working within ERP systems required; NetSuite experience preferred
Working Environment:
Reports to Sales Operations Director
Primarily working in an office environment with occasional time spent on the production floor
Some travel required – less than 10%
Education:
· High School Diploma or GED
· 5-7 years of customer service, order management, project coordination, or customer operations experience required
· Supervisory experience required
· Experience within the manufacturing industry preferred
· Experience working within ERP systems required; NetSuite experience preferred
Payrate: $75,000 (annual)
Reports to: Sales Operations Director
Why Join BETE?
At BETE, you'll work alongside talented engineers and manufacturing professionals to solve real-world industrial challenges. You'll have the opportunity to influence product development, engage directly with customers, and contribute to innovative solutions used throughout industries around the world.
How to Apply
To explore current opportunities and submit your application, please visit our website at www.bete.com
and navigate to the Careers section.
*Please note that employment is contingent upon successful completion of a pre-employment drug screening and background check.
We are proud to be an Equal Opportunity Employer (M/F/D/V).
Benefits to working with BETE:
A competitive benefits package that includes: 401(k) Retirement Savings Program (including a company match), Health, Dental, and Vision Insurance. Flexible Spending Account and Dependent Care Spending Accounts. MA Paid Family Medical Leave, Employer Paid Life and AD&D Insurance(s), Voluntary Family Life Insurance; AD&D & Critical Care, Employee Assistance Program. Vacation Time, Sick Time, Float Time. Employee Referral Program, Tuition Reimbursement, Bi-Annual Discretionary Bonuses (June & December), 8 1⁄2 paid holidays, and an on-site fitness facility.
History of BETE:
Founded in 1950 in Greenfield, MA, BETE operated as a family-owned business until 2024, when Matthew Bete's strategic partnership with EXAIR opened the door to significant opportunities and growth. BETE's established USA manufacturing and strong international presence continue to thrive with the support of our distributor network and growing subsidiaries in Germany and Europe. BETE’s spray technology is used worldwide to optimize processes in various markets, including food, beverage, petrochemical, chemical, and pollution control. We manufacture tens of thousands of different products, including fog and misting nozzles, tank cleaning nozzles, material injection nozzles, custom spray lances, fabrications, and spray systems. We offer Advanced Spray Engineering Services to solve more challenging and critical problems, including the ability to perform CFD studies and physical testing. Our decades of experience in spray design and applications engineering, combined with our CNC machine shop, foundry, and spray lab, are used to design, manufacture, and test our products. Our innovations improve sustainable operations in a broad range of industries. We listen to and partner with our customers to ensure the optimal solution for their spraying challenge.
Company DescriptionBETE Fog Nozzle is renowned for its technical expertise in spray technology. Established in 1950, we have expanded from one patented nozzle on which the company was founded to a full-service, global supplier of spray technology. BETE continues to grow, as a family owned company, developing and producing its products at our company headquarters and manufacturing plant in Greenfield, Massachusetts, USA.
Spray nozzles play a critical, and many times unheralded, role to optimize a wide variety of industrial processes by saving energy, enhancing life safety, improving process efficiency, and making a multitude of ordinary and unique products possible. Spray nozzles are used in almost every industry, including refineries, power plants, mining, steel making, chemical plants, pulp and paper, and food production. Spray nozzle applications in these industries are even more varied, which is why over 50% of our products are designed and manufactured as custom solutions. This level of customization is possible as design, manufacturing, and testing are all in one location.
Our long-term view of growth is built on expanding our technology and translating it to customer needs. BETE is appreciated by our customers for our high quality products, responsive customer service, and innovative technical expertise.
If you are a motivated individual that enjoys solving problems, the Quality team at BETE could be the place for you.
Pay: $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
