Top 3 Guest service agent Jobs in Greenfield Ma

Front Desk Agent
Mananto Enterprises LLC The Northampton Hotel —Northampton, MA
- $16 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
12d
Hotel Front Desk Agent
White House Inn —Wilmington, VT
- $20 - $24 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
14d

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Front Desk Agent

Mananto Enterprises LLC The Northampton Hotel
Northampton, MA

Quick Apply

Job Details

$16 - $18 an hour
12 days ago

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

High school diploma or GED
Desktop applications

Full Job Description

The historic Hotel Northampton is seeking a friendly, organized, and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele.

Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism.

Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures.

Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms.

Process payments, handle cash, and maintain accurate financial records, including invoice distribution.

Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.

Offer guests details about the hotel amenities, local attractions, and services to enhance their stay.

Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience.

Record Keeping: Maintain an organized front desk area, including filing guest information, reports, and other essential documentation.

Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members.

Qualifications

Previous experience in a customer service role, preferably in hospitality or a front desk position.
Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications).
Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations.
Excellent organizational and multitasking abilities, with attention to detail.
Availability to work flexible hours, including nights, weekends, and holidays.

**Education:**

High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.

**Benefits:**

Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts
Opportunities for career advancement

**How to Apply:**
Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team!

The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Quick Apply

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