Omnipure Filter Company revolutionized the water filtration industry by introducing the first small disposable inline carbon filter. Since 1970, our mission has been to provide better-tasting water through high-quality filtration solutions.
Culligan International, headquartered in Rosemont, Illinois, is the global leader in water treatment, offering advanced filtration systems for residential, commercial, and industrial use.
Website:
www.omnipure.com
Job Title: Account Service Coordinator
Location: Onsite
Job Type: Full-time
Shift: Monday – Friday
Specific Job Function:
The primary function of this position is to assist the Account Management team with the existing customer base and new lines of business. The Account Service Coordinator will play a key role in supporting the profitable growth of Omnipure market share and deliver top level customer service. The role requires a sound mix of skills such as multitasking between business systems, compiling customer-based reporting, and other tasks to enhance direct sales effectiveness.
Responsibilities:
- Serve as the primary point of contact for assigned customers, providing product information, pricing and order support.
- Prepare and process customer quotes, sales orders, and order changes accurately and timely while following the order verification process.
- Enters direct POs, while assuring that all POs received are at the correct price and resolves discrepancies with the AM.
- Works closely with the AM to prepare and maintain long range forecasts for planning, procurement and operations groups within Omnipure.
- Communicate with customer buyers and planners to clarify forecasts and PO issues while tracking and communicating shortfalls or variance to forecasts.
- Support profitability analysis by customer and product.
- Works with accounting to make sure that orders and pulled inventory are invoiced in a timely manner
- Communicates shipment and delivery information to the customer.
- Communicates with and works to prioritize with the customer when there is delivery shortfall issues or capacity constraints.
- Works closely with the AM to escalate supply and delivery issues with the customer.
- Places internal POs to intercompany partners as well as external suppliers.
- Provides new business prospecting support for the Channel leaders and Account Managers.
- Answers inbound customer calls and sales-related emails in a prompt, professional, and courteous manner.
Requirements:
Preferred Qualifications:
- Understanding of channel dynamics, relationships between the dealers, distributors and national accounts servicing the water filtration and treatment industry
- A bachelor’s degree in business administration or higher education a plus
Required Qualifications:
- Demonstrated unwavering ethical character while managing challenging business situations
- Ability to work and communicate with people at all levels across the organization
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to work as part of a team and autonomously, managing multiple clients and projects simultaneously
- Have 1+ years of sales support or customer service experience, in companies involved in consumer goods a plus and a proven track record for meeting and exceeding goals
- Excellent verbal and written communication skills
- Extremely organized and able to easily multi-task large volumes of projects at once
- Ability to adapt quickly to changing needs of customers and internal processes requirements
- Must have experience using Microsoft Office (Word, Excel, Power Point or Access)
- Must be comfortable in a customer facing sales support role.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
