People are drawn to Guilford College for a number of reasons, including the College’s Core Values of community, diversity, equality, excellence, integrity, justice, and stewardship.
Working at Guilford provides you with a rewarding opportunity to impact the developing lives of students from a range of diverse backgrounds. Guilford attracts those who are seeking a professional challenge and career advancement. It also attracts those who want to enjoy a beautiful campus and location in the dynamic city of Greensboro, North Carolina.
Guilford College offers a wide range of benefits for full-time regular employees, including 13 paid holidays, tuition remission, health insurance, telemedicine, life insurance, short-term and long-term disability, a retirement plan, and optional dental and vision insurance. In addition, employment at the College provides employees with access to numerous discounts for products, services, and attractions.
Position Summary
The Library Services Associate administers access to and provides support for library collections, services, and spaces. As a member of the Library and Learning Technologies Team, the Library Services Associate provides support for day-to-day library operations to ensure smooth service delivery and excellent customer services to library users. They support access both to physical and virtual library collections, and to learning spaces throughout the Hege Academic Commons, ensuring a positive, accessible, and enriching user experience. They serve as the back-up for the Library Coordinator and Discovery Systems Librarian.
Under the supervision of the Library Coordinator and Discovery Systems Librarian and in collaboration with the Quaker Archivist & Special Collection Librarian, the Library Services Associate supports the daily operations and services of the Library and Learning Technologies unit. This includes supporting student staff in services desk coverage and building opening and closing procedures, fulfilling requests for library resources, and assisting with administrative functions relating to reporting and data management and maintenance of content management systems. The Library Services Associate participates in the collegial management of Library and Learning Technologies, and in the general support of College goals as requested and as other duties permit.
The individual in this position performs the duties and responsibilities of this role at all times in a fashion that supports the College’s commitment to creating an inclusive institution of academic excellence where a variety of persons and perspectives are welcome, as well as to providing an environment where students from all races, ethnicities, genders, sexual orientations, cultures and backgrounds may succeed.
Responsibilities:
Under the supervision of the Library Coordinator and Discovery Systems Librarian, provides staffing as needed for service desk coverage and building operations support, including designated service desk hours each week, building opening and/or closing duties, and programming duties;
Stewards day-to-day circulation and ILL operations, ensuring smooth service delivery and excellent customer service to library users;
Fields general purpose questions about library services and resources; refers users to colleagues for assistance as appropriate; provides assistance in the use of print and electronic resources;
Provides support for day-to-day space reservations including unlocking spaces to ensure a smooth and consistent experience for students, faculty, and staff;
Provides support for library collections by overseeing shelving, stack maintenance, and inventory processes to support collection integrity;
Assists with collection of usage data and compilation of library statistics;
Assists in maintenance of subject guides, tutorials, and other online tools relevant library services and provision of research materials;
Participates in collections review tasks and acquisition updates to support the active evolution of collections to meet campus education needs;
Promotes campus scholarship and cultivation of campus-based assets through support of the college’s institutional repository in collaboration with the Quaker Archivist and Special Collections Librarian.
Minimum Qualifications:
College education or equivalent post-secondary training with library and/or office setting experience;
Experience in administrative tasks and record keeping, ideally in a library setting;
Demonstrated skills in ability to organize materials and prioritize tasks on long- term projects;
Competent computer skills (inc. Microsoft Office Word, MS Excel, and Adobe Photoshop) and facility adapting to new technological tools as they arise;
Exemplary organizational and time management skills and attention to detail;
Demonstrated ability to effectively balance and manage multiple priorities simultaneously in a sometimes distracting work environment;
Dependability, punctuality, and flexibility;.
Excellent verbal and written communication skills;
Strong interpersonal skills, including demonstrated ability to work effectively and in authentic collaboration with a diverse group of faculty, students and staff.
Preferred Qualifications:
Prior experience using library management systems for searching and utilizing the Library of Congress System and familiarity with library procedures.
Preference will be given to qualified candidates who demonstrate a commitment to recruiting, retaining, mentoring and actively engaging with underrepresented and underserved populations both on campus and in the broader community. Preference will be given to qualified candidates with experience developing and utilizing information and technology resources and tools to promote understanding of privilege and oppression among people.
Physical requirements:
In person customer service and communication are essential aspects of this position, which regularly requires both stationary activity and movement throughout Hege, across campus, as well as engagement within virtual environments; the effective use of computer hardware and software, and digital media; effective self-expression, discernment, and information exchange; and the ability to engage in observation and assessment of situations related to interaction with others in both formal and informal learning settings and collegial gatherings. Occasional movement, transport, positioning, and/or installation of furnishings, equipment, and information resources also may be required.
Disclaimer:
This position description is reflective of essential functions and is not proscriptive or restrictive of other tasks that might be assigned. It is subject to change at any time. Assignment or reassignment of duties may occur as deemed necessary and appropriate in response to changing organizational requirements within the Library and/or at the College.
Guilford College does not discriminate on the basis of sex/gender, race, color, creed, religion, national origin, sexual orientation, gender identity, disability, genetic information, military status, veteran status, or any other protected category under applicable local, state or federal law, ordinance or regulation.
