Top 26 Outbound call center representative Jobs in Greensboro, Nc

Women's Health & Genetics Customer Service Support Representative II– Remote
Labcorp —Burlington, NC
- $18 - $21 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Employee stock purchase plan
- Disability insurance
4d
Bilingual WAH - NORTH CAROLINA ONLY - Call Center Representative
InfoCision Management Corp. —North Carolina
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Customer Service Support Rep
Labcorp —Burlington, NC
- Overtime
- Spanish
- HIPAA
- Research
- Employee stock purchase plan
- Disability insurance
Business Development Center (BDC) Representative - 40-80K+ DOE
Green Ford —High Point, NC
- $40,000 - $80,000 a year
- Full-time
- Dealership
- Organizational skills
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
4d
Customer Service Representative
Infosys —Winston-Salem, NC
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Inside Sales Representative
Cogent Talent Solutions —Greensboro, NC
- $45,000 a year
- Full-time
- Military
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
14d
Business Development Representative
Brown & Brown —Greensboro, NC
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- Employee stock purchase plan
- Paid holidays
Property Casualty Business Development Representative
Brown & Brown —Greensboro, NC
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- Employee stock purchase plan
- Paid holidays
Business Development Team Lead
Integrated Power Services —Greensboro, NC
- $75,000 - $80,000 a year
- Customer service
- Pass drug screening
- 3 years
- Health insurance
- Dental insurance
13d
Bilingual Customer Service Representative
Sherrill —Greensboro, NC
- $20.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Bilingual Spanish Contact Center Representative
Infosys —Winston-Salem, NC
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply

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Bilingual WAH - NORTH CAROLINA ONLY - Call Center Representative
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In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both…
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Women's Health & Genetics Customer Service Support Representative II– Remote

Labcorp -
Burlington, NC

Apply Now

Job Details

Full-time
$18 - $21 an hour
4 days ago

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Spanish
Health insurance claim processing
Medicare
Phone communication
Account troubleshooting
Maintaining patient confidentiality
Client inquiry handling
Health insurance customer support
English
Mid-level
Financial issue resolution
High school diploma or GED
Debt collection payment plan
Genetics
Desktop applications
Organizational skills
Medical explanation of benefits reviews
Medicaid
Billing issue inquiries
Handling account queries
Handling patient inquiries
1 year
Phone call management
Cross-functional collaboration
Associate's degree
Communication skills
Cross-functional communication
Quality data entry
Patient collections management

Full Job Description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Women’s Health and Genetics team has an exciting career opportunity for a Customer Service Support Representative. Representative II

Work schedule: Monday-Friday 10:30-07:00 PM EST

Responsibilities

Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers.
Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program.

Minimum Requirements

Associates degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years relevant experience

Preferred Qualifications

1 year or more call center experience or healthcare-related customer service
1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
1 year or more patient billing
1 year or more Experience in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes
1 year or more Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement
1 year or more Medicare and Medicaid payers
Establish protocols and procedures; cross-functional collaboration
Bilingual English/Spanish capability

Additional Job Standards

Strong verbal and written communication skills
Work and learn in a fast-paced environment
Attention to detail and focused
Explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
Team-oriented mindset with the ability to work independently
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Explain billing or account information clearly and professionally
Energetic, passionate customer service
Customer focused problem solving and resolution skills
Adherence to confidentiality, privacy, and regulatory compliance requirements

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Application Window Closes: 8/19/2026

Pay Range: $18.00 - $21.00 an hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Representative II serves as a frontline contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls related to patient accounts and billing inquiries. This role is responsible for resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast paced customer service environment.

Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Refine Your Search

outbound call center representative jobs in greensboro, nc

Women's Health & Genetics Customer Service Support Representative II– Remote

Bilingual WAH - NORTH CAROLINA ONLY - Call Center Representative

Customer Service Support Rep

Business Development Center (BDC) Representative - 40-80K+ DOE

Customer Service Representative

Inside Sales Representative

Business Development Representative

Property Casualty Business Development Representative

Business Development Team Lead

Bilingual Customer Service Representative

Bilingual Spanish Contact Center Representative

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