Top 2 Guest service agent Jobs in Greensboro Ga

Member Concierge & Guest Services
Reynolds Lake Oconee —Greensboro, GA
- $17 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Office
- Dental insurance
- 401(k) matching
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5d
Front Desk Agent
The Lodge on Lake Oconee —Eatonton, GA
- Full-time
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
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Property Inspector – Lake Oconee Vacation Homes
The Home Guardian —Eatonton, GA
Reliable transportation and valid driver’s license. Inspect homes after cleaning and before guest check-in. We’re looking for a *Property Inspector* to ensure…
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Club Houseperson
Reynolds Lake Oconee —Greensboro, GA
A valid driver’s license is required. Interact and assist guests and members as needed, i.e. plunging toilets, television remote operation.
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Maintain an organized, clean, and inviting front desk area. Provide accurate information and guide guests to the appropriate resources or team members.
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10d

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Member Concierge & Guest Services

Reynolds Lake Oconee -
Greensboro, GA

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Job Details

$17 an hour
5 days ago

Benefits

Dental insurance
401(k) matching
Employee discount

Qualifications

Computer operation
Customer communication
Microsoft Excel
Writing skills
Word embeddings
Productivity software
Office phone management

Full Job Description

Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out.

DUTIES & RESPONSIBILITIES:

Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request.
Review and familiarize yourself with all activities/events taking place on property and in the local community.
Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage.
Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
Check Departmental & Personal email and return messages promptly.
Check/Update the Golf Cancellation Policy (http://status.reynoldslakeoconee.net/content/cancellation-policy) daily on the Golf Course Status page.
Communicate with entire team pertinent information provided directly to you.
Audit reservation systems to ensure correct bookings for members and guests.
Monitor all event waitlists for the opportunity to accommodate.
Notify Management if anything seems amiss with system set-ups for tee times and reservations.
Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building.
Process arrivals and offer beverage to guests while they wait.
Complete daily checklists per scheduled shift.
Contact housekeeping and/or maintenance staff with guest related requests and concerns.
Log any maintenance concerns and provide service recovery to guests.
Process departures, ensuring that all billing amounts and information are correct.
Complete daily reservation Audit Report for Accounting.
Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day.
Ensure interior office is closed and locked securely upon end of each day.
Perform other duties as directed by Management.

QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:

2 years office-related & customer service experience.
Knowledge of the hospitality industry is preferred.
Intermediate computer skills using Microsoft Word & Excel.
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
Ability to handle multiple calls while maintaining a calm demeanor.
Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
Ability to lift up to 50lbs.
Job requires sitting at desk (70%) and standing & greeting (30%).

Benefits:

Dental insurance
401(k) with company match
Employee discounts: food, retail merchandise, boat rentals
Golf privileges

Experience

Required

2 years office-related & customer service experience

Skills

Required

Service Oriented
Problem Solving
MS Word
MS Excel
Multitasking
Communication Verbal / Written
Interpersonal Skills

Behaviors

Required

Functional Expert: Considered a thought leader on a subject
Team Player: Works well as a member of a group

Motivations

Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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