Top 51 Application specialist Jobs in Greensboro Nc

Customer Support Specialist I
First Bank —Greensboro, NC
- Full-time
- Bilingual
- Word processing
- High school diploma or GED
IT Support Specialist
EMERGEORTHO, P.A. —Greensboro, NC
- Urgently hiring
- Medical office experience
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Administrative Support Specialist
The University of North Carolina Greensboro —Greensboro, NC
- $48,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
3d
Cash Management Support Specialist
Carter Bank —Greensboro, NC
- $18.92 - $29.60 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Technical Support Specialist
Carpigiani —High Point, NC
- Full-time
- Spanish
- 5 years
- English
- Health savings account
- Health insurance
Quick Apply
Owner Operator Driver - up to $7k / wk
Tennessee Steel Haulers Inc. —North Carolina
- $5,000 - $7,000 a week
- Full-time
- Dedicated
- Owner-operator
- CDL A
- Fuel card
- Fuel discount
Quick Apply
Mechanical Support Specialist I
Firman Power Equipment Inc —Greensboro, NC
- $20 - $24 an hour
- Overtime
- Spanish
- Microsoft Outlook
- High school diploma or GED
Quick Apply
Part Time Temporary School Nutrition - McLeansville
TMSA Public Charter Schools —McLeansville, NC
- $18 - $25 an hour
- Part-time
- Entry level
General Interest Application
Terminix of the Triad —Greensboro, NC
- Year round work
- Residential
- Driver's License
- Data entry
- Paid training
- Opportunities for advancement
Quick Apply
Sales Support Specialist
Tencarva Machinery Company —Greensboro, NC
- Full-time
- Background check
- Inventory management
- ERP systems
- Profit sharing
- Health savings account
Quick Apply
Enterprise Applications Specialist Internal Systems
Hoffman & Hoffman Inc —Greensboro, NC
- Hybrid work
- Mid-level
- Office
- Finance
- 401(k)
- Paid time off
Quick Apply
Wealth Investment Support Specialist II (Greensboro, NC.)
Truist Bank —Greensboro, NC
- Full-time
- English
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Co —Greensboro, NC
- From $17 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Care Manager Extender / CPSS -- Your Medicaid Navigation and Tailored Care Management Skills Matter Here
Monarch - Company —Greensboro, NC
- From $18 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Health insurance
- Vision insurance
Quick Apply
TASC Peer Support Specialist
Coastal Horizons Center —Burlington, NC
- $39,000 - $41,000 a year
- Full-time
- Communication skills
- Entry level
- Time management
- Paid holidays
- Loan repayment program
Certified Peer Support Specialist
SPRING LIFE BEHAVIORAL CARE LLC —High Point, NC
- $16 - $20 an hour
- 8 hour shift
- Clean driving record
- Up to 50% travel
- Addiction Medicine
Quick Apply
Applications Engineer
Parker Hannifin Corporation —Greensboro, NC
- Full-time
- Bachelor of Science
- Business development
- Analysis skills
- Paid parental leave
- Paid holidays
Faculty Support Specialist
Winston-Salem State University —Winston-Salem, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Retirement plan
3d
Estimating Support Specialist
Majestic Hardware Services LLC —Randleman, NC
- $13 - $15 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
Behavioral Health Certified Peer Support Specialist / CPSS
RHA Health Services, LLC —High Point, NC
- From $15 an hour
- Full-time
- Driver's License
- Driving
- 1 year
- Mileage reimbursement
- Health insurance
Quick Apply

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Customer Support Specialist I

First Bank -
Greensboro, NC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Word processing
Spreadsheets
Driver's License
Mainframe
Desktop applications
Productivity software
Industry knowledge of retail banking

Full Job Description

SUMMARY:

The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. Bilingual preferred

Schedule: Monday Friday 11am - 8pm, with a rotating Saturday every other week.

ESSENTIAL FUNCTIONS:

Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.

Returns customer phone messages from after hours.

Performs account transactions including, but not limited to: payments & transfers.

Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.

Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.

Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.

Researches and responds to secure/unsecure customer messages.

Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.

Provide, present and promote Service Excellence to all external and internal customers.

Completes training as assigned.

Completes annual compliance courses.

Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.

Adheres to all levels of our Service Excellence standards.

Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.

Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

application specialist jobs in greensboro nc

Customer Support Specialist I

IT Support Specialist

Administrative Support Specialist

Cash Management Support Specialist

Technical Support Specialist

Owner Operator Driver - up to $7k / wk

Mechanical Support Specialist I

Part Time Temporary School Nutrition - McLeansville

General Interest Application

Sales Support Specialist

Enterprise Applications Specialist Internal Systems

Wealth Investment Support Specialist II (Greensboro, NC.)

Customer Service Representative - Greensboro

Care Manager Extender / CPSS -- Your Medicaid Navigation and Tailored Care Management Skills Matter Here

TASC Peer Support Specialist

Certified Peer Support Specialist

Applications Engineer

Faculty Support Specialist

Estimating Support Specialist

Behavioral Health Certified Peer Support Specialist / CPSS

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