Top 11 Business services manager Jobs in Greensboro Nc

Customer Service Manager - Aerospace and Defense Manufacturing
Machine Specialties, Inc. —Whitsett, NC
- Full-time
- Marketing
- Data analysis skills
- Mid-level
Quick Apply
Manager of Inflight Services
Eastern Airlines LLC —Greensboro, NC
- Weekends as needed
- Bilingual
- 5 years
- Office
Quick Apply
Customer Service Supervisor
FURNITURELAND SOUTH INC —Jamestown, NC
- Microsoft Excel
- Marketing
- Mid-level
Quick Apply
Customer Service Center (CSC) Operations Manager - Tolling Operations
WSP —Winston-Salem, NC
- 5 years
- Bachelor's degree
- US work authorization
- Disability insurance
- Health insurance
Guest Service Lead
The Fresh Market —Greensboro, NC
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
Guest Service Lead
The Fresh Market Inc —Greensboro, NC
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
Business Development Manager - Service Contracts
Aircond Corporation —Winston-Salem, NC
- Full-time
- Mid-level
- 3 years
- Business development
- Health savings account
- Paid holidays

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Customer Service Manager - Aerospace and Defense Manufacturing

Machine Specialties, Inc. -
Whitsett, NC

Quick Apply

Job Details

Full-time

Qualifications

Staff supervision
Team supervision
Bachelor's degree
Task prioritization
Process improvement planning
General management

Full Job Description

Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro.

The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point.

Position Expectations

Manages, trains, and coaches staff with a professional and positive attitude.
Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals.
Assists the staff in responding to customers in a timely manner.
Handles complex and escalated Customer Service issues.
Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects.
Assists team with problem solving to resolve customer issues.
Provides and monitors role responsibilities and objectives to the staff.
Creates and monitors effective Customer Service procedures.
Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others.
Manages the Customer Scorecard to ensure that exceptional ratings are maintained.
Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment.
Travels to customer locations on a limited, as needed basis.
Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department.
Analyzes Customer Service outputs and provides updates to upper management.
Identifies and implements strategies to improve quality of service, productivity, and profitability.
Serves as the Customer Service representative for key accounts.
When needed, fills in for staff during their absence.

Job Skills and Requirements

Strong communication skills
Supervisory/Leadership skills
Customer Service focus
Problem solving and analysis
Decision making
Planning and organization
Initiative and flexability
Process improvement
Negotiation skills
Able to work under tight deadlines

Education and Experience

Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity
Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field)
Knowledge in administration, management, and overall business practices

Quick Apply

Refine Your Search

business services manager jobs in greensboro nc

Customer Service Manager - Aerospace and Defense Manufacturing

Manager of Inflight Services

Customer Service Supervisor

Customer Service Center (CSC) Operations Manager - Tolling Operations

Guest Service Lead

Guest Service Lead

Business Development Manager - Service Contracts

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