Top 434 Customer experience manager Jobs in Greenville, Nc

Office Manager
Dependable Appliance Repair —Greenville, NC
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Research
- Paid holidays
- Paid time off
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2d
Client Manager
Allied Universal —Greenville, NC
- $60,000 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Assistant General Manager
THE CAR PARK GROUP, LLC —Greenville, NC
- Full-time
- 5 years
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
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Customer Account Manager
The Royal Group —Bethel, NC
- $65,000 - $90,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Service Manager- Ayden, NC
Velocity Vehicle Group —Ayden, NC
- $70,000 - $95,000 a year
- Full-time
- Dealership
- Pass drug screening
- Accounting
- Health savings account
- Health insurance
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5d
Area MRF Manager - Tomorrow RDS
Tomorrow Recycling —Greenville, NC
- $90,000 - $130,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Ability to climb stairs
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2d
Experienced Automotive General Sales Manager (Relocation Assistance)
Pecheles Automotive —Greenville, NC
- $300,000 - $400,000 a year
- Full-time
- Clean driving record
- Dealership
- 5 years
- Paid holidays
- Relocation assistance
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Warehouse Manager - Greenville, NC
Ihrie Supply Company —Greenville, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
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4d
Regional Manager, Affordable Housing
Asset Living —Greenville, NC
- High school diploma or GED
- Bachelor's degree
- Travel
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Team Manager
Attindas - US —Greenville, NC
- Full-time
- Bachelor's degree
- Recruiting
- Experience equivalent to degree accepted
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Manager, PAS Operations - Patient Access Services Admin
ECU Health —Greenville, NC
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Retail Store Manager
PetSmart —Greenville, NC
- $57,500 - $110,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Holiday District Manager- North Carolina
Cherry Hill Programs Inc —Greenville, NC
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Mid-level
- Opportunities for advancement
- Referral program
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11d
Manager, IS Vendor & Contract
ECU Health —Greenville, NC
- $96,824.00 - $141,123.84 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
6d
Operations Supervisor
Physicians East —Greenville, NC
- Full-time
- Mid-level
- Office
- Accounting
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3d
Donor Recruitment District Manager
American Red Cross —Greenville, NC
- Full-time
- Clean driving record
- Marketing
- 3 years
- Paid holidays
- Health insurance
Clinical Services Manager (Pipeline)
Stanton Optical —Greenville, NC
- Online Application
- Mid-level
- In-person
- 1 year
Quick Apply
Construction Restoration Project Manager
CareMaster —Greenville, NC
- $65,000 - $85,000 a year
- Overtime
- Background check
- Clean driving record
- Construction site
- Fuel card
- Paid holidays
Quick Apply
4d
Assistant Store Leader (Assistant Manager)
7-Eleven —Williamston, NC
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Paid holidays
- Health insurance
13d
Account Manager - Coastal Carolinas
Greenheck Group —North Carolina
- $80,000 - $208,000 a year
- Full-time
- 5 years
- Engineering
- Mid-level
- Paid time off

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customer experience manager jobs near greenville, nc

Office Manager

Dependable Appliance Repair
Greenville, NC

Quick Apply

Job Details

Full-time
$25 - $30 an hour
2 days ago

Benefits

Paid holidays
Paid time off

Qualifications

Customer communication
Interpersonal skills
Account development
Research
Dispatching
Business development
Driver's License

Full Job Description

Job Description

Dependable Appliance Repair is a growing appliance service company in Eastern North Carolina looking for an organized, capable, and motivated Office Manager to take ownership of the administrative and customer-service side of our business.

We are currently a small team with two field technicians, which means this position will have a meaningful role in how the company operates and grows. This is more than a receptionist position. While answering phones and scheduling service appointments are important parts of the job, we are looking for someone who wants to understand the business, take initiative, identify problems and opportunities, and help us continually improve.

The Office Manager will work closely with the owner, who is also one of our technicians and oversees the technical side of appliance service. You will take primary responsibility for office operations, scheduling, customer communication, parts processes, and other administrative functions of the business.

Responsibilities

Manage scheduling and dispatch operations, including technician capacity, routing, prioritization, and customer accommodations
Answer incoming calls and provide friendly, professional customer service
Help customers understand our services, pricing, and scheduling process
Manage customer communication and help resolve customer-service issues
Collect payments and deposits and manage accounts receivable
Manage the ordering, receiving, organization, and return of appliance parts
Coordinate parts with technicians and customers
Maintain accurate customer and job information
Ensure unfinished tasks, customer follow-ups, and other commitments don't fall through the cracks
Make routine operational decisions independently and recognize when issues should be escalated to the owner

As you learn the business, we would like you to take increasing responsibility for:

Identifying and implementing improvements to scheduling, office procedures, and workflows
Monitoring lead conversion and developing ways to improve it
Improving accounts receivable and collection processes
Reviewing pricing and making recommendations
Evaluating potential commercial and property-management accounts
Developing relationships with existing accounts
Identifying and pursuing new business opportunities
Improving technician productivity through effective scheduling and administrative support
Identifying recurring problems, investigating their causes, and recommending solutions

We are looking for someone who will notice when something isn't working well, investigate why, and take initiative to develop a solution rather than simply waiting for the next assigned task.

What We're Looking For

Excellent verbal and written communication
Friendly and genuinely interested in taking care of customers
Organized, dependable, and attentive to detail
Able to follow instructions accurately and consistently
Strong follow-through
Good judgment and problem-solving ability
Comfortable managing multiple priorities
Confident making routine decisions independently
Able to research problems, evaluate options, and make thoughtful recommendations
Willing to ask questions when a decision needs owner involvement
Comfortable with computers and learning new software
Interested in understanding how a small business works
Willing to take initiative and look for ways to improve the business

Previous office management, customer service, scheduling, bookkeeping, service-business, or small-business experience is helpful but not required.

Knowledge of appliance repair is not required.

Work Location & Schedule

This position is currently remote, but candidates must live within the Jacksonville–Greenville area of Eastern North Carolina. We expect to establish a physical office in the future, at which point this position will likely transition to a blend of remote and in-person work.

Normal business hours are Monday–Friday, 8:00 AM–5:00 PM. The Office Manager is expected to be available during normal business hours, with reasonable flexibility as needed to fulfill the responsibilities of the position.

Although most work is currently performed remotely, this is a local position. The Office Manager will occasionally need to handle tasks in the area, such as picking up parts from suppliers or delivering parts to technicians, and may drive a company vehicle when doing so.

A valid driver's license, acceptable driving record, and reliable transportation are required.

Compensation & Benefits

$52,000–$62,500 annual salary, depending on experience and demonstrated ability
Full-time, salaried position
Performance-based bonus opportunities tied to the overall success and growth of the company
6 paid holidays
2 weeks paid time off
Initial training period with a performance and compensation review
Opportunity for additional benefits as our benefits program develops

Our goal is to provide strong compensation for someone who becomes a valuable long-term part of the company. We want to grow while continuing to prioritize excellent service and long-term relationships with our customers.

About Dependable Appliance Repair

Dependable Appliance Repair is a locally owned appliance service company serving Eastern North Carolina. We believe a successful service business should be profitable and growing while still treating customers fairly, standing behind our work, and building relationships that last.

Because we are a small and growing company, the person in this position will have the opportunity to make a real impact. You will work directly with the owner and have opportunities to make decisions, suggest changes, improve processes, pursue new opportunities, and take on greater responsibility as you learn the business.

If you enjoy taking ownership, solving problems, working with people, and helping a small business become better organized and more successful, we'd like to hear from you.

To Apply

Please submit your résumé and answer the following three questions:

Tell us about a time you noticed a problem or inefficient process at work and took the initiative to improve it. Please provide a specific example. What did you do, and what was the result?
Suppose you notice we're losing a significant number of potential customers after they hear our service-call price. How would you approach figuring out why and what, if anything, should change?
How would you contribute to the success of Dependable Appliance Repair?

Pay: $25.00 - $30.00 per hour

Benefits:

Paid time off

Work Location: Hybrid remote in Greenville, NC 27834

Quick Apply

Refine Your Search

customer experience manager jobs in greenville, nc

Office Manager

Client Manager

Assistant General Manager

Customer Account Manager

Service Manager- Ayden, NC

Area MRF Manager - Tomorrow RDS

Experienced Automotive General Sales Manager (Relocation Assistance)

Warehouse Manager - Greenville, NC

Regional Manager, Affordable Housing

Team Manager

Manager, PAS Operations - Patient Access Services Admin

Retail Store Manager

Holiday District Manager- North Carolina

Manager, IS Vendor & Contract

Operations Supervisor

Donor Recruitment District Manager

Clinical Services Manager (Pipeline)

Construction Restoration Project Manager

Assistant Store Leader (Assistant Manager)

Account Manager - Coastal Carolinas

I want to receive the latest job alert for customer experience manager in greenville, nc

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