About Courser
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and exceptional customer experiences. As a rapidly growing organization, we seek detail-oriented professionals who thrive in structured, fast-paced environments and enjoy supporting successful project delivery.
Job Title
The Project Coordinator (PC) provides administrative, organizational, and entry-level project management support to ensure projects run efficiently, consistently, and in alignment with Courser standards.
This role is responsible for maintaining project documentation, coordinating schedules, tracking tasks and dependencies, and supporting communication across internal teams and clients. Project Coordinators may also manage Minor Projects (as defined by Courser’s project classification standards) under defined standards and with required oversight from a Regional Project Manager.
Key Responsibilities:
Project Administration & Coordination
- Maintain project documentation, artifacts, and systems of record in accordance with Courser standards; store all artifacts in SharePoint per Courser artifact governance requirements.
- Coordinate project schedules, meetings, and resources across internal teams.
- Track tasks, milestones, dependencies, and action items; follow up on assigned owners.
- Ensure required project artifacts are created, updated, and stored appropriately.
- Assist with onboarding, kickoff preparation, and project close-out activities.
Minor Project Management (As Assigned)
- Manage Minor Projects (as defined by Courser’s project classification standards) under the guidance and oversight of a Regional Project Manager.
- Execute standard project management activities, including:
- Task and timeline coordination
- Status updates and basic reporting
- Scope adherence and issue escalation
- Escalate risks, scope changes, or delivery concerns promptly to the overseeing Regional Project Manager.
Communication & Reporting Support
- Prepare and distribute project status reports, meeting notes, and action summaries.
- Support client and internal communications by ensuring timely, accurate information flow.
- Assist Regional Project Managers with executive-ready reporting and documentation.
Financial & Operational Support
- Assist with project setup activities, including confirming finance setup completion and required approvals.
- Confirm that all required Acceptance Package components (ConnectWise Opportunity, customer-signed quote, and approved SOW) are in place prior to project initiation, escalating to the overseeing RPM if any component is missing.
- Track time entry, expense documentation, and billing readiness as directed.
- Support change request documentation and routing for written customer approval prior to execution, in accordance with Courser standards.
Process & Continuous Improvement
- Follow established project management processes, templates, and standards.
- Identify process gaps or inefficiencies and provide improvement recommendations.
- Support adoption of standardized tools, workflows, and governance practices.
Qualifications:
- Associate’s or Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience).
- 1–3 years of experience in project coordination, project administration, or an operational support role.
- Strong organizational and time-management skills with high attention to detail.
- Familiarity with Microsoft 365 tools (Planner, Teams, Excel, SharePoint).
- Familiarity with ConnectWise PSA (or equivalent PSA platform) is a plus.
- Familiarity with SharePoint as a documentation and artifact repository.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong written and verbal communication skills.
Preferred Qualifications:
- Experience working in an MSP or IT services environment.
- Certified Associate in Project Management (CAPM)® preferred.
- Exposure to formal project management methodologies (Agile, ITIL).
- Interest in pursuing a long-term project management career path.
Role Intent & Positioning
The Project Coordinator role is part of Courser’s three-tier regional project delivery model, designed to scale delivery while maintaining clear accountability and financial ownership.
- Project Coordinators support project administration, coordination, and execution of Minor Projects, operating under defined standards and Regional Project Manager oversight.
- Regional Project Managers own end-to-end project delivery and full P&L responsibility for projects within their region.
- Senior Regional Project Managers own regional financial performance, delivery excellence, and organizational maturity, serving as the highest level of project authority short of executive leadership.
This role is intentionally designed as a developmental pathway into the Regional Project Manager position over time.
Career Progression Path
The Project Coordinator role is designed as the entry point into Courser’s regional project delivery model. To be considered for advancement to Regional Project Manager, a Project Coordinator should demonstrate the following over a sustained period:
- Consistent and independent management of Minor Projects with minimal escalation, delivered on time and within scope.
- Strong command of Courser’s project artifacts, documentation standards, and ConnectWise PSA workflows.
- Demonstrated ability to manage client and internal communications professionally and proactively.
- Active pursuit of formal PM certification (CAPM® or PMP®) and engagement with Courser’s PM development resources.
- Positive peer and leadership feedback on accountability, initiative, and process adherence.
- Advancement decisions are made in partnership with the Regional Project Manager and Courser PMO leadership.
Why you’ll love working here
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- 40 Hours for Volunteer Time
- Reimbursement for ongoing certifications
- Flexible vacation time after completing one full year of employment. For the first year of employment,
full-time team members are provided 10 vacation days.
Physical Demands and ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer.
- The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding.
- This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods.
- The employee may be required to occasionally lift or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Americans with Disabilities Act (ADA) Statement
Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.
Equal Opportunity Employer
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
