Top 7 Technical support team leader Jobs in Greenville, Sc

Customer Support Representative
Dodge Industrial, Inc. —Simpsonville, SC
- 8 hour shift
- Office
- High school diploma or GED
- Bachelor's degree
Information Systems Specialist
Cliffs Club Services, LLC —Travelers Rest, SC
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
Director of Customer Service
North American Rescue —Greer, SC
- Weekends as needed
- Sales
- Marketing
- 5 years
Quick Apply
IT Systems Support Technician
First Call —Greenville, SC
- $20 - $25 an hour
- Weekends as needed
- Mid-level
- Office
- US work authorization
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8d
Support Engineer
KeyMark Inc —Liberty, SC
- Weekends as needed
- Computer science
- Computer Science
- Windows
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8d
AI Enablement Specialist
Techtronic Industries Power Equipment —Anderson, SC
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
5d
Robotics Application and Training Manager
Stäubli —Duncan, SC
- $26 - $29 an hour
- Full-time
- Hybrid work
- Engineering
- Office
- Analysis skills
Quick Apply

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Customer Support Representative

Dodge Industrial, Inc. -
Simpsonville, SC

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Job Details

Qualifications

SAP
High school diploma or GED
Managing clients in a customer support role
Salesforce Cloud
Sales management systems proficiency
Collaborative technology platforms
Microsoft Teams
SharePoint
CRM system proficiency
Productivity software
Video conferences (communication methods)
Kronos
Cross-functional collaboration
Safety standard operating procedures
Technical Proficiency

Full Job Description

Job Title: Customer Support Representative

Location: Simpsonville, SC

Reporting to: Inside Sales Supervisor

Job Summary: The Customer Support Representative provides customer service excellence to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products domestically and internationally. As the central point of contact for inquiries, you will provide solutions within your scope and escalate issues as needed. This role is critical in ensuring Dodge remains a leader in North American industrial automation.

Key Responsibilities:

Customer Service

Manage inbound customer requests via multi-channel pathways.
Respond promptly and professionally to customers.
Oversee all customer service requests to completion (orders, quotes, returns, etc.).

Teamwork

Ensure continuous customer support by filling in for teammates when needed.
Provide support for management issues as they arise.

Ongoing Learning

Complete ongoing training on systems, products, and processes.
Apply critical thinking skills effectively.

Organization

Maintain an efficient, clean, and clutter-free work environment.
Organize digital records for quick retrieval.

Required Qualifications:

Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools.
Ability to organize, prioritize, and manage competing priorities.
Strong problem-solving and critical thinking skills.
Effective interpersonal skills for collaboration.
Time management and awareness of work in queue.
Customer service experience with a track record of handling inquiries and issues.
Familiarity with sales processes and procedures.
Follow safety protocols and report safety concerns.
High School Diploma required; a bachelor’s degree, mechanical product knowledge, and bilingual skills are a plus.

Physical Requirements:

Sitting or standing for an 8-hour shift.
Working in an open office/cubicle environment.
Ability to focus in a fast-paced environment.
Speaking in person and over the phone or Microsoft Teams.
Occasional lifting or carrying objects weighing less than 10 lbs.

Essential Job Functions

Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers.
Answer basic technical questions using available resources.
Act as liaison between customers and field sales with various departments.
Expedite orders to meet customer demands.
Provide effective verbal and written communication.
Utilize problem-solving skills and show empathy to customers.
Practice time management and maintain awareness of work in queue.
Support and back up teammates during absences and training.
Assist with issues identified by management.
Regular in-person attendance and punctuality.

Why Join Us?

Work alongside a collaborative, experienced leadership team
Be part of an industry leader with a strong brand reputation and an innovation-driven culture

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support team leader jobs in greenville, sc

Customer Support Representative

Information Systems Specialist

Director of Customer Service

IT Systems Support Technician

Support Engineer

AI Enablement Specialist

Robotics Application and Training Manager

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