Job Summary
At Flatlands Insurance Group, the Director of First Impressions is more than a front desk role. This position serves as the welcoming face and voice of our Greenville office. You will be the first interaction for many of our clients, carrier partners, and community members.
This role is ideal for an energetic, growth-oriented individual who wants to learn a professional industry from the ground up. You will gain hands-on exposure to operations, client service, technology systems, and professional communication in a growing, community-rooted organization.
Duties
- Answer and route inbound phone calls with professionalism and warmth
- Greet walk-in clients and create a welcoming office environment
- Accept and process client payments, typically over the phone
- Master our Agency Management System and internal workflows
- Help maintain a positive, organized, and upbeat workplace culture
- Support daily management and organization of the Greenville office location
- Observe and learn multiple divisions of the business to identify areas of interest for long-term growth
This position offers exposure to a wide range of insurance including Employee Benefits, Individual Benefits, Commercial Lines, Personal Lines and agriculture coverages.
Requirements
There are no formal experience requirements for this role.
We are looking for someone who demonstrates the following traits:
- Energetic and optimistic
- Growth-oriented and curious
- Professional in communication and appearance
- Comfortable speaking on the phone
- Organized and detail-conscious
- Coachable and open to feedback
- Reliable and punctual
- Interested in building a long-term skillset
This role is ideal for someone exploring a new industry, seeking professional experience, or looking to build a foundation in business, operations, or client service.
Why Join Us
Flatlands Insurance Group has been serving Eastern North Carolina since 1963. We are a family-owned, community-rooted organization that believes in long-term relationships, both with our clients and our team.
We operate by six core values:
Leveling Up 1% Everyday
High-Fiving Our Team
Building Our Community
Delivering Results
Wowing Customers
Acting with Integrity
We invest heavily in professional development. That includes:
- Ongoing training and mentorship
- Exposure to multiple divisions within the agency
- Advanced certifications and coursework for those who want to pursue them
- A supportive environment that celebrates effort and improvement
If you are motivated, positive, and ready to learn, we would love to meet you! Reach out on Indeed today.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
