Top 35 helpdesk support Jobs in greenville sc

Help Desk Support Specialist III
State of South Carolina - Judicial Branch —Greenville County, SC
- $54,192 - $67,740 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
13d
IT Support Specialist (On-Site)
OB Hospitalist Group —Greenville, SC
- $26.15 - $33.08 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
7d
Associate IT Operations Specialist I
Fluor Corporation —Greenville, SC
- $53,500 - $99,500 a year
- On call
- Computer Science
- Bachelor's degree
- US work authorization
- AD&D insurance
- Disability insurance
12d
IT Support Services I-Help Desk
Courser Employment Services LLC —Greenville, SC
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
IT Support Services II-Help Desk
Courser Employment Services LLC —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Help Desk Support Specialist III
State of South Carolina —Greenville County, SC
- $54,192 - $67,740 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
14d
IT Support Services II-Quick Fix
Courser Employment Services LLC —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Support Services II - Help Desk
Courser —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
Customer Support Representative - Water Industry Experience preferred
Fresh Water Systems, Inc. —Greenville, SC
- From $20 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Copier Help Desk Specialist
Morris Business Solutions —Duncan, SC
- $15 - $20 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
Temp, PT IT Help Desk Technician
State of South Carolina - Spartanburg Community College —Spartanburg County, SC
- $15 - $18 an hour
- Temporary
- High school diploma or GED
- In-person
- Communication skills
- Disability insurance
- Health insurance
Client Relationship Assistant - Greenville, SC
Advisor Talent Solutions —Greenville, SC
- $50,000 - $55,000 a year
- Monday to Friday
- Computer literacy
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
NOC Technician - Asheville, NC
DartPoints —Greenville, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
System Support Specialist
Global Lending Services —Greenville, SC
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Field Service Trainer - Digital Radiography
Agfa —Greenville, SC
- Office
- Computer networking
- Experience equivalent to degree accepted
Facility IT Support
DMA Industries, LLC —Greer, SC
- Microsoft Excel
- ERP systems
- Mid-level
Quick Apply
System Support Specialist II
Global Lending Services —Greenville, SC
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Manager, Client Operations
Ovation Healthcare —Welcome, SC
- Extended hours
- Word processing
- Writing skills
- Medical office experience
Client Implementation Specialist
Health Plans Inc —Central, SC
- $65,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health savings account
- Health insurance
Quick Apply
5d
Enterprise Applications Engineer (Greenville, SC)
Benchmark Makers —Greenville, SC
- Email
- Computer Science
- 5 years
- Mid-level

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Help Desk Support Specialist III

State of South Carolina - Judicial Branch -
Greenville County, SC

Apply Now

Job Details

Full-time
$54,192 - $67,740 a year
13 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
Flexible schedule
Life insurance
Prescription drug insurance
Paid sick time

Qualifications

Desktop computer repair
Endpoint Security
Computer operation
Mobile device support
IT user and group management
Software deployment
Laptop (troubleshooting support)
Peripheral setup
Hardware maintenance
Software installation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Customer support ticket management
Desktop applications
Technical customer support for office equipment
AV system troubleshooting
Productivity software
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

Job Responsibilities

The South Carolina Judicial Branch invites applications for the Help Desk Support Specialist III position in the South Carolina Judicial Branch.

Under general supervision, the Help Desk III position must be able to analyze, troubleshoot and solve end user technology problems to ensure a high level of customer support and services are consistently provided to all Judicial Branch employees. This includes providing technical support for applications, workstations, peripherals, mobile devices, shared resources, and end-user account administration. Additionally, this position will assist in the administration, maintenance, security, and support of SCJB's technology-enhanced courtrooms (TEC) and digital court reporter (DCR) systems located throughout the state.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE POSITION

Analyzes, troubleshoots, and provides solutions to issues relating to judicial technology, hardware, and software for all SCJB employees. Assembles, configures, installs and maintains computer equipment, peripherals, and mobile devices. Works closely with networking department to deploy laptop/desktop images. Subject matter expert for Microsoft Office and Office 365 applications.

Responsible for remote support for SCJB's IT equipment and dedicated internet used for electronic court recordings and video conferencing technology for TEC/DCR courtrooms in family and circuit court. Serves as liaison for Court Reporters and Networking addressing audio/video (AV) and networking issues that may occur in courtrooms across the state. Opens tickets with AV or digital court reporter vendors when necessary.

Analyzes digital recordings to identify the root cause of incidents, while also handling tasks such as imaging new or replacement TEC computers and addressing computer or login issues in remote courtrooms. Proactively informs Court Services of equipment malfunctions or technical issues in trial court settings. Responds promptly to urgent assistance requests during court proceedings. Additionally, attends county site visits and assists with training on TEC courtroom technology, necessitating travel to various courtrooms.

Assists with end-user account creation and management for on-premise systems. Utilizes cloud identity and device management solutions to manage users and courtroom computers for the digital court reporter systems. Ensure computers are up-to-date with security patches and encrypted.
Assists in the development and documentation of test procedures used to resolve or escalate issues relating to requests for technical support within our ticketing application. Advanced conference room and courtroom support/setup and training.

Diagnose issues by running diagnostic tools consisting of but not limited to Performance Monitor, Reliability Monitor and the Hardware Diagnostics tools at startup. Repairs advanced problems in response to customer reported technical issues.

Performs troubleshooting using industry standards and resolution of security issues related to anti-virus, anti-malware, hard drive encryption, email encryption, and external media encryption.

Assists with recording changes in assignment and location of computer equipment for inventory purposes including surplus equipment by using Ivanti Asset Manager. Distributes and coordinates completion of annual inventory reports of circuit and family court assets. Utilizes the Help Desk ticketing system to track problems from initial occurrence through resolution. Secondary application support for Ivanti Service Manager to include asset entry, form changes and user profile administration.

Assists with the rollout of Windows updates/versions to end users to maintain security of SCJB issued equipment. Performs regular evaluations of computer hardware, software, mobile devices and provides recommendations to management to ensure that adequate end user support are being provided for business processes. Assists with laptop imaging and deployment process.

Performs other duties as designated by the Help Desk Manager.

Minimum and Additional Requirements

A bachelor's degree in Computer Science, Technology Management or Business Administration and (3+) years of combined documented Help Desk and AV support experience; OR an associate degree in Computer Science, Technology Management or Business Administration and at least (4+) years of combined documented Help Desk and AV experience; OR a high school diploma and at least (6+) years of combined documented experience working in Help Desk specific technologies. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

One of the following certifications are required: A+, Network+, Security+, MCP, MOS, or MTA.

Knowledgeable in computer system operations, office automation systems, data communications, application installations, and troubleshooting techniques. Experience working in a Help Desk role providing technical and software application support to end users.

Working knowledge of AV, Windows 10 or greater, Active Directory, Microsoft Office/Office 365 application suite, Mobile Devices, industry standard internet browsers, networking, and network printing. Experience in hardware and software systems setup.

Experience in desktop deployment, desktop support, mobile device management, Microsoft office application support, user account management, peripheral troubleshooting, desktop imaging/deployment, antivirus and anti-malware products, and ticketing systems.

Preferred Qualifications

1-2 years experience as a digital court reporter or AV technician. Working experience with AV equipment. Knowledge of specialized vocabulary used in judicial proceedings. Basic computer and networking knowledge. Experience with audio playback software. Familiarity with cameras, HDMI converters, cabling and microphones. Working knowledge of cloud-based storage solutions. Basic understanding of user account management on local PCs and cloud joined identity management solutions such as Azure AD.

Three of the following certifications are preferred: A+, Network+, Security+, MCP, MOS, MTA; OR 4+ years with recent experience applicable to Help Desk functions. Familiar with SharePoint, Crystal Reports and Audio Visual technologies.

Additional Comments

The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children;
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll);
15 days paid annual (vacation) leave per year;
15 days paid sick leave per year;
Option to designate 10 days of earned paid sick leave per year as family sick leave;
13 paid state holidays;
Paid Parental Leave; and
Workers’ Compensation Benefits

Apply Now

Refine Your Search

helpdesk support jobs in greenville sc

Help Desk Support Specialist III

IT Support Specialist (On-Site)

Associate IT Operations Specialist I

IT Support Services I-Help Desk

IT Support Services II-Help Desk

Help Desk Support Specialist III

IT Support Services II-Quick Fix

IT Support Services II - Help Desk

Customer Support Representative - Water Industry Experience preferred

Copier Help Desk Specialist

Temp, PT IT Help Desk Technician

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System Support Specialist

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Manager, Client Operations

Client Implementation Specialist

Enterprise Applications Engineer (Greenville, SC)

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