Advantix is a first-of-its-kind managed connectivity experience provider specializing in wireless enablement and technology expense management. Our solutions are supported by SaaS tools that make it easy to manage carriers and plans, visualize and control usage, locate SIM-enabled devices, and get real-time network performance analysis.
We are a fast-growing company staffed with customer enthusiasts, channel champions, techies, analysts, developers, and creatives on a mission to reimagine the connected experience. We relish providing partners and customers with innovative solutions, top-notch support, and a world-class experience in every human interaction.
Reporting to Advantix’s Director of Engineering, the Solutions Architect will be part of the fast-paced, detail-oriented team working in close partnership with the Advantix Sales and Account Management teams.
Summary
The Solutions Architect is responsible for pre-sales engineering and will work closely with Advantix Partners, Sales, and Account Management teams to identify the technical and business needs of Advantix clients. The role will also serve as Higher Tier support for all network-related events. This position requires ongoing engagement with Advantix vendors and partners to build strong working relationships, including the transfer of knowledge for successful client experiences. We are looking for a Solutions Architect who thrives at the intersection of technology, sales and customer relationships. You will partner closely with Advantix teams and clients to uncover business challenges, actively listen to goals and translate those insights into thoughtful, innovative solution options. You'll play a key part in pre sales engineering helping guide customers through complex situations with calm expertise. Success in this role comes from curiosity, creativity and the ability to think beyond immediate circumstances. You'll build strong connections with partners and continuously exchange knowledge to elevate the overall client experience. If you enjoy collaborating, problem solving, and crafting solutions that make a difference, then this is a place where you can shine.
Duties and Responsibilities
- Provide pre-sales technical assistance and product education at a high level to Advantix customers.
- Perform the technical discovery, identify customer pain points, challenges, and business objectives to determine the best technical solutions for our clients.
- Design solutions to meet customer requirements utilizing industry best practices.
- Facilitate and lead technical meetings with existing and potential customers.
- Conduct training to heighten sales team knowledge of product capabilities.
- Assist sales with qualifying opportunities, attending calls as needed to assist in closing deals.
- Effectively communicate the needs of the clients to internal teams and Advantix leadership.
- Create and maintain documentation of the proposed technical solutions.
- Execute with technical accuracy, serving as a trusted advisor to internal and external clients.
- Plan and prioritize opportunities for utmost productivity and efficiency.
- Assist Tier 1 support teams as needed and serve as the escalation manager when applicable.
- Serve as level 2 support for all connectivity related troubleshooting.
- Manage network events and other notifications ensuring timely case creation and dissemination of information.
- Proactively participate in Business Process Improvements.
Soft Skills
- Strong customer focus (internal and external).
- Display empathy and tolerate diverse viewpoints.
- Active listening capabilities.
- Strong written & verbal communication skills
- Ability to lead by example and with uncompromising ethics.
- Effective time-management skills to prioritize appropriately.
- Achieve organizational objectives through quality planning.
- Clear focus on high quality results.
- Analytical ability to observe and reverse engineer for problem solving.
Hard Skills:
- Product and technical training
- Knowledge of fixed and mobile IP based technologies
- Ability to comprehend LAN & WAN network topologies
- POC design, management, and implementation
- Situational troubleshooting
- Telecommunications basics
Compensation:
Compensation Range: $60,000 - $80,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F (https://www5.scansource.com/l/704223/2021-08-24/2dfxz9/704223/1629812000RV7dbJRb/CCPA_Applicant_notice_2021.pdf)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
