Top 68 Technical support Jobs in Greenville Sc

IT Operations & Service Coordination
Merit Technologies —Greenville, SC
- $48,000 - $53,000 a year
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Dental insurance
20h
IT Help Desk Technician
Sunshine House —Greenville, SC
- $20 - $22 an hour
- Urgently hiring
- Computer literacy
- Office
- Windows
- Wellness program
- Paid holidays
Quick Apply
6d
IT Technician II #60011437
State of South Carolina —Spartanburg County, SC
- $42,081 - $56,781 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Associate's degree
- Disability insurance
- Health insurance
IT Support
ITW Hartness —Greenville, SC
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
6d
PC Support Technician I
County of Greenville SC —Greenville, SC
- From $24 an hour
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
Quick Apply
6d
IT Support Services I-Help Desk
Courser Employment Services LLC —Greenville, SC
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
IT Support Analyst
International Vitamin Corporation —Greenville, SC
- Full-time
- Computer science
- Computer Science
- Mid-level
5d
Technical Support - AI Chat and Email - Onsite Greenville, SC
Transcom —Greenville, SC
- From $20 an hour
- Overtime
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
Information Systems Specialist
Cliffs Club Services, LLC —Travelers Rest, SC
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
System Support Specialist
Global Lending Services —Greenville, SC
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
NOC Technician I- SC
Communication Technology Services (CTS) —Greenville, SC
- $20 - $25 an hour
- Full-time
- Travel
- In-person
- Communication skills
- Paid holidays
- Health insurance
Desktop Support Technician
PLUS INC —Greenville, SC
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
Quick Apply
8d
Sr Service Desk Analyst
ScanSource Inc —Greenville, SC
- $65,000 - $75,000 a year
- Computer literacy
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
Technical Trainer - Digital Radiography
Agfa Radiology Solutions —Greenville, SC
- $80,000 - $120,000 a year
- Full-time
- Office
- Computer networking
- Experience equivalent to degree accepted
- 401(k)
- Paid time off
Quick Apply
Tier 2 Customer Care Team Member
Harte Hanks —Greenville, SC
- $16 - $17 an hour
- 8 hour shift
- Microsoft Outlook
- Customer service
- Computer literacy
- Paid training
- Health savings account
Quick Apply
IT Support Specialist
The City of Easley —Easley, SC
- Full-time
- Entry level
IT Support Services II - Help Desk
Courser —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
IT Support Specialist - Greenville
HarperGC —Greenville, SC
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Drake Software —Greenville, SC
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
IT Support Services II-Help Desk
Courser Employment Services LLC —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays

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technical support jobs near greenville sc

IT Operations & Service Coordination

Merit Technologies -
Greenville, SC

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Job Details

$48,000 - $53,000 a year
20 hours ago

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance

Qualifications

Vendor relationship building
ConnectWise
Google Workspace
Customer communication
Administrative experience
Customer support ticket management
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Who We Are:

Merit Technologies is a leading IT company in South Carolina that offers outsourced IT services and careers. They also have an outstanding reputation based on their industry-leading solutions and exceptional customer service.
We are always interested in meeting new talent – that’s why our award-winning reputation as the top IT services company is spreading and growing. We have an impressive customer base, a solid pipeline of new business and a proven track-record of growth.

Who You Are:

The IT Operations & Service Coordinator is a central point of contact for managing client interactions, IT service requests, vendor relationships, procurement activities, and internal office operations. This role bridges technical service coordination with administrative, procurement, and operational tasks, ensuring a seamless experience for clients and internal teams. The ideal candidate will be organized, customer-focused, and skilled at managing multiple priorities while maintaining attention to detail.

What You'll Do:

Key Responsibilities

Main Line Communication Management

Serve as the primary contact for all incoming calls to the main line queue.
Answer, screen, and direct calls to the appropriate department or individual.
Oversee call routing options and collaborate with management to improve inbound call processes.
Ensure all callback requests include direct contact numbers.

MSP & Help Desk Triage

Act as the first point of contact for incoming help desk calls.
Create, update, and manage IT support tickets in the ticketing system.
Assign and escalate tickets in collaboration with the engineering team.
Proactively monitor ticket progress, ensuring accurate categorization, prioritization, and timely follow-up.
Maintain detailed ticket notes for visibility across the IT team.
Escalate unresolved or delayed issues to the Director of MSP.
Process RMA requests and update product/service information in ConnectWise.
Register deals in partner portals (e.g., 8x8, Sophos) for pricing.
Add Microsoft 365 and Google subscriptions under tenant accounts.
Create new prospects, clients, vendors, and products in ConnectWise.

Quoting & Procurement

Prepare IT equipment and software quotes for clients based on engineering recommendations.
Source pricing from distributors or preferred vendors and place orders.
Track hardware deliveries and update purchase orders in ConnectWise.
Establish and maintain strong relationships with IT vendors and partners.
Maintain reseller agreements and partnerships.

Inventory Management

Manage IT assets internally and for clients using Asset Panda.
Conduct regular inventory audits for accuracy and readiness.

Pre-Projects & Statements of Work (SOWs)

Review completed SOWs for accuracy prior to quoting.
Obtain pricing for required hardware/software.
Create opportunities and initiate quotes in ConnectWise Sell.
Upload finalized SOWs to SharePoint, update related tickets, and notify assigned resources.
Send quotes for client eSignatures upon request.

Project Support

Assist in client onboarding and offboarding processes, including account setup/removal, subscription transfers, and procurement.
Update assigned tickets throughout the project lifecycle.

Office Management

Maintain office supplies, employee apparel inventory, and order as needed.
Book employee travel arrangements.
Receive deliveries and manage company vehicle maintenance and insurance.
Obtain Certificates of Insurance (COIs) for clients upon request.
Create and update Standard Operating Procedures (SOPs) and lead bi-annual reviews.

What You Bring:

Qualifications

Required Skills & Experience

Experience in IT service coordination, MSP operations, or technical administrative support.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency in ConnectWise, Microsoft 365, Google Workspace, and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and attention to detail.

Preferred Skills

Experience with IT procurement and vendor management.
Familiarity with MSP partner portals (e.g., 8x8, Sophos).
Knowledge of asset management systems such as Asset Panda.

What We Offer:

We offer a competitive compensation and benefits package including, but not limited to the following:

PTO
Paid Holidays
Health, Dental & Vision Insurance
Simple IRA
More!
Pay Range: $48,000-$53,000 annually based on experience.

#INDSS

Apply Now

Refine Your Search

technical support jobs in greenville sc

IT Operations & Service Coordination

IT Help Desk Technician

IT Technician II #60011437

IT Support

PC Support Technician I

IT Support Services I-Help Desk

IT Support Analyst

Technical Support - AI Chat and Email - Onsite Greenville, SC

Information Systems Specialist

System Support Specialist

NOC Technician I- SC

Desktop Support Technician

Sr Service Desk Analyst

Technical Trainer - Digital Radiography

Tier 2 Customer Care Team Member

IT Support Specialist

IT Support Services II - Help Desk

IT Support Specialist - Greenville

Customer Service Representative

IT Support Services II-Help Desk

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Key Responsibilities

Main Line Communication Management

MSP & Help Desk Triage

Quoting & Procurement

Inventory Management

Pre-Projects & Statements of Work (SOWs)

Project Support

Office Management

Qualifications

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