At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.
SUMMARY
The Client Services Manager will lead a team that is responsible for computing platforms which include desktops, laptop, thin-computing, mobile devices, digital signage, conferencing solutions & equipment, and workstation peripheral devices. This team provides 7x24 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. This team is also accountable for supporting the IT needs for the OLT and other executives.
The Manager will be responsible for coaching and developing the members of the team by setting clear goals, providing feedback, and supporting team members in their career development plans. Additional responsibilities include defining budgets, driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Oshkosh leadership traits. The Manager must possess a high degree of professionalism, discretion, delight customers, and have flexible working hours, and be onsite daily in Oshkosh, WI GHQ.
YOUR IMPACT
Manage a team of information technology professionals through performance management, annual reviews, career coaching, and personal development plans, while promoting a people first culture.
Manage the relationship between Digital Technology and the executive team by representing the executive’s needs during the planning and execution of product implementations.
Building and maintaining a partnership between segments and their Client Service teams
Ensure compliance with IT and business policies and audit requirements including and coordinating measuring and reporting on the technical aspects of IT management.
Deep technical knowledge and experience by assessing technology trends, version updates, emerging or disruptive technology that could impact operational excellence
Establish the department’s strategic roadmap, define performance metrics, and define the team’s measurable results
Work with business leaders to understand direction and identify opportunities for business optimization and process improvement
Exemplify dedication to customer service excellence by ensuring system optimal performance and measure results based on intended business value add.
Responsible for financial management best practices through annual plans, budgets, assessing ongoing spending, ROI, and proposing and implementing changes to better the results and agility of the organization
Analyze process, technology, and results for improvement and enhancements of the customer experiences
Ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
Excellent verbal, written, and interpersonal communication skills, including ability to communicate effectively with the IT organizations, management, and business personnel.
Develop departmental best practices, policies and procedures across IT operations, project approach, architecture and management with overall global IT targets and approach
Establish trust and maintain a high level of confidentiality for all activities/tasks
Other duties as assigned
MINIMUM QUALIFICATIONS
Bachelors degree with five (5) or more years of experience in the field or in a related area.
One (1) or more years of management experience.
ITIL, COBIT, financial planning, budgeting, business acumen, data analytics, design thinking, agile, scrum
Communication, listening, adaptability, relationship building, negotiation, leadership, storytelling skills
STANDOUT QUALIFICATIONS
Master’s degree
Previous experience with white glove IT support for company executives
Strong organizational skill with exceptional follow through and attention to detail.
Ability to solve problems using the 80/20 approach
Open mindset to change using automation and AI
Pay Range:
$103,300.00 - $177,700.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
