To effectively extend customer service and case management to participants through training, mentoring, assistance with job placement and retention follow up
To encourage and promote a mutual associate/customer relationship which aligns with the success of Goodwill Industries’ Mission services
To establish professional relationships with participants, worksites, referring agencies, and associates to positively implement Goodwill’s Mission in which goals and objectives can be met in the community
Provide career navigation services to participants to include career preparation workshops, assessments, individual employment plans.
Provide comprehensive employment and retention support services to job seekers.
Develop and maintain relationships with employers, community organizations, internal stakeholders, to identify job and training opportunities.
Maintains all documentation on clients including up-to-date case notes, updating any required databases, and completing required reports.
To uphold Goodwill’s CARES+ values.
SPECIFIC RESPONSIBILITIES:
1. To facilitate, provide and complete intake and orientation processes to include Safety practices and standards
2. To serve as the point person between participant and worksite supervisor in addressing concerns, barriers, and/or progress in training program.
3. To case manage Industry training or grant training workforce development programs. This could include oversight to DDSN and Ticket to Work individuals GIUMSC serves.
4. To meet individual persons placed, served, and certified monthly goals in addition to any objectives set forth as necessary.
5. To provide counseling, skill based training, work adjustment, and career guidance skills.
6. To work with eligible participants in developing and attaining desired goals by establishing goals, reviewing and monitoring progress, and then recording results.
7. To be knowledgeable of organizational practices, policies and procedures, and compliance with the same.
8. To complete timely and accurate weekly and/or monthly reports.
9. To oversee, complete and authorize participant timecards.
10. To document all activities through narrative, statistical and financial reporting where necessary
11. To manage participant files and provide accurate documentation for services, including progress and program completions and exit notes into CDS internal/external software.
12. To ensure participant records reflect the following in a timely manner: services provided (with backup documentation as needed), incentives awarded, progress of obtaining goals, necessary signatures and addressing barriers.
13. To facilitate and teach classes/workshops that enhances employability and work skills.
14. To develop, evaluate, and monitor each participant’s work performance to obtain maximum productivity and progress in training program.
15. To provide excellent customer service to both internal and external individuals
16. To assist participants with job referrals and job placement, including follow-up and retention services.
17. To develop and foster relationships with employers in order to find viable job opportunities, apprenticeships and/or work based learning opportunities for participants that align with strategic plans and objectives.
18. To travel as needed to meet the day-to-day activities for all participant services.
19. To maintain confidentiality of all records and files concerning the position and ensure HIPAA compliance.
20. To keep files safe and secure in designated areas.
21. To assist in following through with program evaluation and accountability.
22. To gain the knowledge, understanding, and keep in compliance with Safety policies and procedures.
23. To facilitate the gathering of participant, business, and referral agencies satisfaction through surveys.
24. To act as a liaison between Goodwill Industries and referral sources, such as Vocational Rehabilitation, Department of Disabilities and Special Needs, Department of Social Services, SHARE, United Way, Department of Employment and Workforce, WIOA, etc.
25. To provide coverage of Career Centers as determined by various staffing needs.
26. To perform all other duties as may be assigned.
Education: Bachelor’s Degree in Human Services, Education, Social Work and/or Liberal Arts preferred or a combination of related experience and education.
Knowledge, Skills and Abilities:
-
Proficient and skilled in MS Office (Word, Excel, Access, PowerPoint) and Outlook
-
Excellent oral and written communications skills
-
Knowledge of social service and community agency practices
-
Ability to network and develop partnerships with local employers
-
Excellent working Math Skills
-
Leadership Skills to inspire and successfully lead others
-
Ability to:
o Read, write, speak, and understand English
o Carry out instructions in verbal and written format
o Communicate efficiently and effectively
o Interact and maintain good working relationships with individuals of varying social and cultural backgrounds, and people with disabilities
o Work extended hours and various schedules and travel frequently to local sites and work flexible hours.
o Work independently and demonstrate time management skills
o Maintain confidentiality
o Handle multiple tasks and meet deadlines
o Math skills
-
Have a working knowledge and familiarity with basic ADA regulations
-
Acquire certification in First Aid, CPR, and any additional training as needed.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to drive, have a valid South Carolina driver’s license, liability insurance, dependable vehicle and clean driving record. Ability to successfully complete a criminal background check and drug/alcohol test.
Physical Requirements: Daily requirements may include climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting, carrying, pushing, and pulling. May be exposed to dust and odors. May be required to do limited work outdoors.
Safety & Security: Responsible for following all safety, security, and money handling procedures, as directed by Goodwill policy.
Work Hours: 8:00 AM – 5:00 PM Monday – Friday or whatever hours are required to meet the professional requirements of the job, including evenings and weekends.
Work Attire: Casual business attire; however, professional business attire when appropriate. Dress is to be reflective of Goodwill’s positive image in the community. Each associate will present a fashionable, neat, and clean appearance at all times.
