Top 41 Account resolution specialist Jobs in Greer, Sc

EO, Patient Account Resolution Specialist
Ovation Healthcare —Welcome, SC
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Work from home
Billing Specialist
Ogletree Deakins —Greenville, SC
- $57,106 - $89,575 a year
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Organizational skills
- Profit sharing
- Paid parental leave
1d
RCM Patient Accounts Receivable Specialist
Ob Hospitalist Group —Greenville, SC
- $22 - $25 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Account Specialist F/T Day
Prisma Health —Greenville, SC
- Full-time
- Research
- Mid-level
- Databases
2d
Medical Billing Specialist
Physician Group Spartanburg —Spartanburg, SC
- $23 - $28 an hour
- Full-time
- Customer service
- Mid-level
- Data entry
- Disability insurance
- Health insurance
Quick Apply
1d
Quality Specialist I - Batch Release
Poly-Med, Inc. —Piedmont, SC
- $42,000 - $50,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist - Greenville
HarperGC —Greenville, SC
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
9Round —Simpsonville, SC
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
6d
Bilingual Patient Account Resolution Specialist
Ovation Healthcare —Welcome, SC
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Accounts Receivable Specialist
Current Lighting Employee Co LLC —Greenville, SC
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Enterprise Onboarding Specialist
RedSail Technologies —Spartanburg, SC
- $35 - $40 an hour
- Hybrid work
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
ADMINISTRATIVE SPECIALIST II
County of Greenville - PARK ADMIN —Greenville, SC
- $18.66 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
DEF Customer Service/AR Specialist
SPATCO Energy Solutions —Greenville, SC
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- On-the-job training
Quick Apply
14d
Correspondence & Dispute Specialist
Newrez —Greenville, SC
- Overtime
- Microsoft Word
- Microsoft Excel
- 5 years
- Paid parental leave
- Health savings account
9d
Customer Support Specialist I: Bilingual
First Bank —Greenville, SC
- Full-time
- Spanish
- Word processing
- Computer literacy
5d
Collections Specialist
AFL Telecommunications LLC —Duncan, SC
- Full-time
- Oracle
- Research
- Mid-level
- Health insurance
- Dental insurance
8d
Sr. Accounts Payable Specialist
Ogletree Deakins —Greenville, SC
- Overtime
- Hybrid work
- Math
- Project management
- Bachelor's degree
- Profit sharing
- Paid parental leave
6d
Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
- Weekends as needed
- High school diploma or GED
- Analysis skills
- Communication skills
IT Support Specialist
Spartanburg County Public Libraries —Spartanburg, SC
- $43,388 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
6d
Provider Enrollment Specialist
New Horizon Family Health Services —Greenville, SC
- Mid-level
- Databases
- Business Administration
- Health savings account
- Paid holidays

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EO, Patient Account Resolution Specialist

Ovation Healthcare -
Welcome, SC

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

High school diploma or GED
Telephone systems
Typing

Full Job Description

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

Summary:

The Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient.

THIS POSITION IS HYBRID. The first 90 days will be in-office and then will transition to work from home, depending on performance.

Duties and Responsibilities:

Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries.
Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals.
Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies.
Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges.
Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution.
Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances.
Maintain detailed, accurate records of all patient interactions, including relevant call information and account status.
Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution.
Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible.
Maintain a professional and courteous demeanor when interacting with patients, management, and team members.
Perform other duties as assigned, contributing to the overall success of the department and organization.

Knowledge, Skills, and Abilities:

Knowledge

Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient.
Skilled in accurately calculating discounts and applying them according to company policies and procedures.
Capable of efficiently using 10-key touch typing for quick and accurate data entry.
Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence.
In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections.
Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities.
Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively.

Skills

Interpersonal, written, and verbal communication.
Negotiating and closing skills.
Typing speed and accuracy – Must be able to type a minimum of 35 words per minute.
Customer Service – Providing professional and empathetic support to callers.
Professionalism – acting in a professional capacity with regards to actions and words.
Active Listening — Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management — Effectively managing one’s own time to maximize productivity.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities

Multi-Tasking—Ability to rapidly switch between tasks, programs, menus, and screens.
Ability to talk and type at the same time.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team and patient demographics.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand oral communication.

Work Experience, Education, and Certifications:

GED/High School Diploma
1+ years of customer service experience in a call center environment
Previous negotiations, sales, or collections experience strongly preferred.
Previous experience in medical collections or revenue cycle preferred but not required.

Working Conditions and Physical Requirements:

Performing work at a stationary workstation for 8 hours
Interacting with a desktop computer or laptop
Entering data into systems using a mouse and keyboard
Ability to communicate clearly with others over a telephone system
Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
Reliable high-speed internet connection is required for all remote/hybrid positions.
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Hybrid or Onsite Role in Huntsville, AL.

#ZR

Apply Now

Refine Your Search

account resolution specialist jobs in greer, sc

EO, Patient Account Resolution Specialist

Billing Specialist

RCM Patient Accounts Receivable Specialist

Account Specialist F/T Day

Medical Billing Specialist

Quality Specialist I - Batch Release

IT Support Specialist - Greenville

IT Support Specialist

Bilingual Patient Account Resolution Specialist

Accounts Receivable Specialist

Enterprise Onboarding Specialist

ADMINISTRATIVE SPECIALIST II

DEF Customer Service/AR Specialist

Correspondence & Dispute Specialist

Customer Support Specialist I: Bilingual

Collections Specialist

Sr. Accounts Payable Specialist

Specialist I, Service Desk

IT Support Specialist

Provider Enrollment Specialist

I want to receive the latest job alert for account resolution specialist in greer, sc

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