Top 21 Service desk manager Jobs in Greer, Sc

Manager of IT Service Delivery
Ob Hospitalist Group —Greenville, SC
- $130,000 - $140,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Paid parental leave
- Health savings account
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Sr Service Desk Analyst
ScanSource Inc —Greenville, SC
- $65,000 - $75,000 a year
- Customer service
- Computer literacy
- Research
- Paid holidays
- Health insurance
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IT Help Desk Technician
Sunshine House —Greenville, SC
- $20 - $22 an hour
- Urgently hiring
- Computer literacy
- Office
- Windows
- Wellness program
- Paid holidays
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10d
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Greenville, SC
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
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2d
Desktop Support Technician
PLUS INC —Greenville, SC
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
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12d
NOC Technician - Asheville, NC
DartPoints —Greenville, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
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Master Data Specialist for Sales
Stäubli —Duncan, SC
- Full-time
- Hybrid work
- Mid-level
- Office
- Computer skills
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Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
- Weekends as needed
- High school diploma or GED
- Analysis skills
- Communication skills
2d
Consultant, CPSI/TruBridge
Ovation Healthcare —Welcome, SC
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 4 years
Systems Operations Specialist (932327)
Advance America —Greenville, SC
- On call
- Background check
- System design
- Mid-level
- Free parking
- Paid parental leave
Enterprise Applications Administrator (JD Edwards CNC)
Mactac North America —Moore, SC
- Full-time
- Computer Science
- Mid-level
- Office
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Senior Enterprise Applications Engineer (Greenville, SC)
Benchmark Makers —Greenville, SC
- Email
- Computer science
- Computer Science
- Office
Inside Sales
Heritage Pool Supply Group —Greer, SC
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
12d
Inside Sales
Heritage Pool Supply - Greer —Greer, SC
- $20 - $24 an hour
- Background check
- Spanish
- Microsoft Excel
- Wellness program
- Paid parental leave
12d
Manager in Training
Crunch Fitness - JFF North America —Greenville, SC
- $14 - $17 an hour
- Full-time
- CPR Certification
- Management
- Computer literacy
- Health insurance
- Dental insurance
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Manager of IT Service Delivery

Ob Hospitalist Group -
Greenville, SC

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Job Details

Full-time
$130,000 - $140,000 a year

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Knowledge management
Managing technical support teams
Team member evaluation
Azure
Managing teams in a customer support role
Team leadership
Coaching
Performance feedback (performance evaluation method)
Public Cloud
Metrics Reporting
Windows
Supplier relationship improvement
Team development
AWS
Supervising experience
Cloud service support
Network management
Desktop (troubleshooting support)
Telecommunications systems
Mentoring
Vendor relationship management
macOS administration
macOS
Management reporting
Problem management
Staffing management
Project stakeholder communication
Stakeholder relationship building
Stakeholder management
Managing tech infrastructure teams

Full Job Description

Manager, IT Service Delivery

Annual Compensation Range: $130,000 - $140,000 annually | Full-Time | Benefits Eligible
Profession: Information Technology (IT) Leadership / Healthcare
Location: Onsite – Greenville, SC
Travel: May require up to 10% travel to hospitals and vendor sites. Participation in on-call support, after-hours escalations, scheduled maintenance windows, outage response, and emergency response activities may be required.

About the Role

Are you a hands-on IT leader passionate about delivering exceptional technology services, driving operational excellence, and developing high-performing teams? We are seeking a Manager, IT Service Delivery to lead daily IT operations, infrastructure services, and end-user support while ensuring outstanding service delivery across the organization.

In this highly visible leadership role, you will oversee Infrastructure and Help Desk/Desktop teams, manage escalations, optimize service performance, and collaborate with business and technology stakeholders to support a modern enterprise environment that includes Microsoft 365, Azure, AWS, Windows, MacOS, Fortinet networking, telecommunications, cloud services, and endpoint technologies.

If you're an experienced IT operations leader who thrives in fast-paced environments, enjoys solving complex technical challenges, and is passionate about team development and customer satisfaction, we'd love to hear from you.

What You'll Do

Lead IT Service Delivery Operations

Manage day-to-day Infrastructure and Help Desk/Desktop operations, including incidents, service requests, ticket queues, SLAs, escalations, scheduling, and resource allocation.
Ensure reliable support for Windows and Mac environments, Microsoft 365, Azure, AWS, networking, telecommunications, cloud platforms, and endpoint technologies.
Serve as the primary escalation point for critical service disruptions, VIP support issues, and operational incidents.
Coordinate after-hours support, maintenance activities, emergency response efforts, and on-call coverage.

Drive Operational Excellence

Oversee infrastructure, cloud, network, storage, endpoint, telecommunications, and audio/visual support services.
Monitor service performance through KPIs, dashboards, and reporting metrics.
Lead incident, problem, change, and request management processes using ITSM best practices.
Ensure operational readiness through monitoring, patching, backup and recovery, asset lifecycle management, and documentation governance.
Drive continuous service improvement initiatives to enhance reliability, efficiency, and customer satisfaction.

Develop and Lead High-Performing Teams

Recruit, hire, onboard, coach, mentor, and develop Infrastructure and Help Desk professionals.
Conduct performance reviews, workforce planning, employee development, and corrective action when needed.
Foster a culture of accountability, collaboration, innovation, customer service, and technical excellence.
Identify staffing, training, and skill development opportunities to support organizational growth.

Partner Across the Business

Collaborate with Cybersecurity teams on vulnerability remediation, endpoint security, access management, audit readiness, incident response, disaster recovery, and business continuity initiatives.
Coordinate vendor relationships, procurement activities, licensing, renewals, and technology refresh programs.
Support strategic IT initiatives and infrastructure modernization projects.
Communicate service updates, outage notifications, maintenance schedules, and operational changes to stakeholders across the organization.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience will be considered.
5+ years of progressive experience in IT Service Delivery, IT Operations, Infrastructure Support, Help Desk Management, or related technology leadership roles.
Experience leading and supervising technical teams, including hiring, coaching, performance management, and employee development.
Working knowledge of ITIL principles and service management processes including Incident, Problem, Change, Request, and Service Level Management.
Hands-on experience supporting enterprise environments that include:
- Microsoft 365
- Microsoft Azure
- Amazon Web Services (AWS)
- Windows and Mac operating systems
- Fortinet networking technologies
- Telecommunications and endpoint support
Experience managing vendor relationships, ITSM platforms, operational reporting, knowledge management, and service metrics.
Excellent communication, leadership, problem-solving, and stakeholder management skills.

Preferred Qualifications

2+ years of formal people leadership experience.
ITIL, PMP, CAPM, CompTIA, Microsoft, Fortinet, Cloud, or Endpoint Management certifications.
Experience with PowerShell, Python, Microsoft Graph, APIs, automation, orchestration, or systems integration.
Background in healthcare, regulated industries, multi-site organizations, or high-growth environments.
Knowledge of cybersecurity, compliance, disaster recovery, business continuity, and operational resilience practices.

Why Join OBHG:

Be at the forefront of women's healthcare with OB Hospitalist Group (OBHG), the nation’s largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating 20 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of women's healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

What We Offer - The Good Stuff:

A mission based company with an amazing company culture
Paid time off & holidays so you can spend time with the people you love
Medical, dental, and vision insurance for you and your loved ones
Health Savings Account (with employer contribution) or Flexible Spending Account options
Employer Paid Basic Life and AD&D Insurance
Employer Paid Short- and Long-Term Disability w Optional Short Term Disability Buy-up plan
Paid Parental Leave
401(k) Savings Plan with match
Legal Plan & Identity Theft Services
Mental health support and resources

OB Hospitalist Group is an Equal Opportunity Employer and values diversity in the workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service desk manager jobs in greer, sc

Manager of IT Service Delivery

Sr Service Desk Analyst

IT Help Desk Technician

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Specialist I, Service Desk

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Systems Operations Specialist (932327)

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Inside Sales