Top 76 call center representative Jobs in gresham, or

Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
Inside Sales Representative
Renewal by Andersen —Portland, OR
- $18 - $21 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Paid holidays
- Dental insurance
Quick Apply
9d
Customer Technical Support Specialist
JOHNSON HEALTH TECH TRADING INC —Vancouver, WA
- $19 an hour
- Full-time
- High school diploma or GED
- 1 year
- Leadership
- Health insurance
- Dental insurance
Quick Apply
9d
Healthcare Customer Service Coordinator
IPM Medical Group, Boomerang Healthcare —Portland, OR
- $21 - $22 an hour
- 8 hour shift
- Spanish
- Medical office experience
- HIPAA
- Paid training
- Health savings account
Quick Apply
Customer Care Representative Lead
Pacific Office Automation —Beaverton, OR
- Full-time
- Mid-level
- Organizational skills
- Leadership
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative - PT
NW Natural —Portland, OR
- $33.10 an hour
- Part-time
- Computer literacy
- Basic math
- 21 years or older
- Paid parental leave
- Employee stock purchase plan
14d
Retail Support Specialist
DSI Systems —Portland, OR
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Call Center Representative (Fundraising-Charities)
Gateway Communications, Inc —Portland, OR
- $18 - $20 an hour
- Full-time
- Computer literacy
- Children
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Law Firm Customer Service Representative
Kivel & Howard LLP —Portland, OR
- $19 - $21 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Clinic Support Specialist
OUTSIDE IN —Portland, OR
- $23.70 - $26.16 an hour
- Part-time
- Spanish
- Clean driving record
- Microsoft Excel
Quick Apply
Clinic Support Specialist (On-Call)
OUTSIDE IN —Portland, OR
- $23.70 - $26.16 an hour
- Part-time
- Spanish
- Clean driving record
- Microsoft Excel
Quick Apply
Pharmacy Technician Call Center Representative
Kroger Health & Wellness —Portland, OR
- $20.30 - $25.30 an hour
- Full-time
- 18 years or older
- HIPAA
- High school diploma or GED
Customer Service Representative
Pacific Staffing of Oregon —Tualatin, OR
- $20 - $22 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
14d
Inside Sales Representative
Yellowstone Local —Tualatin, OR
- $70,000 - $120,000 a year
- Weekends as needed
- Mid-level
- In-person
- Leadership
- Paid training
- Health insurance
Quick Apply
9d
Sales Representative, Contact Center
Onward Climate —Portland, OR
- $23 - $24 an hour
- 8 hour shift
- Remote
- Communication skills
- Entry level
- Profit sharing
- Paid training
Quick Apply
Certified Pharmacy Technician Call Center Representative
Kroger Health & Wellness —Portland, OR
- $21.85 - $26.90 an hour
- Full-time
- 18 years or older
- HIPAA
- High school diploma or GED
Customer Svc Rep
Performance Foodservice —Portland, OR
- $17.50 - $22.50 an hour
- Full-time
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
13h
Call Center Remote Customer Service Representative
VIMO INC —Lake Oswego, OR
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Representative
Wolfers Home Services —Wilsonville, OR
- $20 - $25 an hour
- Full-time
- Background check
- Pass drug screening
- In-person
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Idaho Bath Solutions LLC —Tualatin, OR
- $18 - $22 an hour
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply

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Contact Center Representative

NW Priority Credit Union -
Beaverton, OR

Apply Now

Job Details

Full-time
$21 - $28 an hour

Qualifications

Confidential information handling
Email customer support
Technical support via phone
Account maintenance
Financial transaction processing
Phone communication
Account troubleshooting
Client inquiry handling
Promoting bank products
Answering guest questions
Scanning
Incident Escalation
Post-sales issue resolution
Customer engagement
Data entry
Document imaging
Assisting with digital banking services
Productivity software
Handling account queries
Technical support via email
Balancing end-of-day transactions
Promoting bank services
Account opening
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

Description:

NW Priority Credit Union is excited to offer a new position to join our team at our Beaverton branch. An entry-level contact center employee services as the primary point of contact for members, handling various types of inbound calls and communication. Their responsibilities include answering member inquiries, resolving issues, providing product or service information, and ensuring a positive member experience. This position is best suited for someone with financial experience, who has strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment are essential for this role while upholding the credit union philosophy of people helping people.

Core Job Requirements

Respond to member questions and concerns via phone and email ensuring accurate and timely responses.
Identify and troubleshoot member issues, offering solutions within company guidelines or escalating to higher-level support when necessary.
Provide exceptional member service by assisting with members digital inquiries (mobile and online banking) and engaging with the Contact Center Supervisor when needed.
Recognizes members’ needs to proactively open, maintain and update personal accounts and refer members to other services such as loan services and investment services.
Offer detailed and accurate information regarding company products, services, and policies to assist members. Regularly update knowledge on new products, services, or company policies to provide accurate and current information to members.
Ensure that members’ unresolved concerns are tracked and followed up promptly to guarantee resolution.
Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, inquiries regarding account balance, status and history. Performs all types of non-monetary transactions within established limits to prevent fraud and losses.
Entering stop payments for checks and check reorders. Completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
Assist members with online banking password resets and enrollments. Ensuring successful login attempt while on the phone with member. Enroll members in mobile deposit as requested and approved.
Process convenience pay requests by members.
Process lost debit and credit cards by completing forms and issue replacement.
Scan paper documents into Laserfiche.
Work with colleagues and supervisors to share knowledge, improve processes, and enhance team performance.
Completes job assignments delegated by Contact Center Supervisor.
Responsible for complying with all laws, statutes, rules, and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
Participate in required meetings and training.
Performs other duties as assigned by management.

Requirements:

Job Experience: Minimum of one year in a banking or credit union environment required. Knowledge of advanced cross servicing techniques to cross service members competently.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular workday with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.

Apply Now

Refine Your Search

call center representative jobs in gresham, or

Contact Center Representative

Inside Sales Representative

Customer Technical Support Specialist

Healthcare Customer Service Coordinator

Customer Care Representative Lead

Customer Service Representative - PT

Retail Support Specialist

Call Center Representative (Fundraising-Charities)

Law Firm Customer Service Representative

Clinic Support Specialist

Clinic Support Specialist (On-Call)

Pharmacy Technician Call Center Representative

Customer Service Representative

Inside Sales Representative

Sales Representative, Contact Center

Certified Pharmacy Technician Call Center Representative

Customer Svc Rep

Call Center Remote Customer Service Representative

Call Center Representative

Call Center Representative

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