Top 4 helpdesk specialist Jobs in gresham, or

IT Support Specialist
Fora Health Inc —Portland, OR
- $30.33 - $32.86 an hour
- Overtime
- Google Workspace
- Computer science
- Microsoft Excel
- COVID-19 protective measures
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2d
Technical Support Specialist II
NWPX Infrastructure Inc. —Vancouver, WA
- $31 - $37 an hour
- Full-time
- Background check
- 5 years
- Pass drug screening
- AD&D insurance
- Paid holidays
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Tier 1 Technical Support Specialist
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Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…

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helpdesk specialist jobs near gresham, or

IT Support Specialist

Fora Health Inc -
Portland, OR

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Job Details

$30.33 - $32.86 an hour
2 days ago

Qualifications

Google Workspace
Microsoft Excel
Microsoft Outlook
Writing skills
Presentations for conferences or internal meetings
Documentation tools
Collaborative technology platforms
SharePoint

Full Job Description

Description:

Schedule: Monday through Friday, 8:00 AM–4:30 PM; available to come in on weekends as needed if on call.

POSITION SUMMARY

As an IT Support Specialist, you will be a key contributor to the optimization of our organization's technological infrastructure. Your role will support outpatient, residential, admissions, mental health, family therapy, medical, withdrawal management, and other support departments. You will ensure seamless coordination across departments, enabling data-driven decision-making, operational efficiency, and sustainable growth.

ESSENTIAL JOB DUTIES

Electronic Health Record (EHR) Management

Create and maintain documentation templates, group sessions, and schedules.
Manage lab and medication orders within the EHR system.
Administer user accounts and permissions.
Collaborate with EHR support and billing teams to resolve bugs and ensure accurate coding for claims.
Serve as EHR liaison in clinic department meetings.

Technical Support & Helpdesk Operations

Provide daily troubleshooting and coaching for end users.
Manage helpdesk ticketing system and ensure timely resolution.
Address application, equipment, and workflow issues.
Communicate system updates and changes to staff.
Coordinate with IT vendors for escalated support and service delivery.

Training & Onboarding

Conduct onboarding and offboarding processes, including account setup and equipment provisioning.
Deliver training for new staff and identify ongoing training needs for existing staff.
Provide specialized training on Microsoft 365, Google Workspace, and EHR systems.

Inventory, Asset & Expense Management

Maintain IT inventory using asset management systems.
Allocate and track IT equipment including Chromebooks, VOIP phones, and audio/visual gear.
Manage cable setups and ensure organized infrastructure.
Monitor and manage departmental IT expenses and procurement.

Project & Vendor Coordination

Lead and support IT-related projects, ensuring timely delivery and stakeholder alignment.
Coordinate with vendors for software licensing, hardware procurement, and service contracts.
Oversee software management lifecycle including updates, renewals, and compliance.

SharePoint & Microsoft 365 Administration

Develop and manage SharePoint forms and reporting lists.
Configure and maintain Microsoft 365 tools for collaboration and productivity.
Ensure secure and compliant deployment of apps and extensions.

Google Workspace & Chromebook Management

Configure Google Workspace for efficient device deployment.
Provision Chromebooks and manage device policies.
Ensure compliance with security protocols and perform routine maintenance.

CRM & VOIP System Oversight

Support CRM system usage and troubleshoot user issues.
Manage VOIP system setup, maintenance, and user support.

ADDITIONAL JOB RESPONSIBILITIES

Attend staff meetings as scheduled.
Additional trainings to be completed as assigned in a timely manner.
Special projects and other duties as assigned.
Participate in ongoing supervision and consultation.

SUPERVISORY FUNCTIONS

This position does not have supervisory duties.

Requirements:

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

Bachelor’s degree in computer science, Information Technology, or any related field is preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
Detail-oriented and organized
2 years of SharePoint experience required
Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
Ability to maintain professional boundaries with patients, the community, and other staff members.
Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
Written and organizational skills to complete all required documentation.
Communicates information effectively in writing and verbally
Strong organizational skills and attention to detail
Displays initiative and problem-solving skills
Basic knowledge of substance-use disorders
Marked ability to demonstrate and utilize self-awareness
Intermediate understanding of mental health disorders and symptom presentation

OTHER REQUIREMENTS

For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of six months of sobriety for this position.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass DHS criminal background and DMV checks.
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS

Position generally works in an indoor office environment with occasional travel between sites or to special events.
Prolonged use of computer
Position requires on-call availability to respond to emergency situations during off-duty hours including via cell phone.
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
Position requires some overtime, including evening and weekend work. Adjustment of work schedule may be required.
Possible exposure to communicable diseases that can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.
Fast paced, high volume work environment.

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