Top 111 Hotel & accommodations guest services staff Jobs in Gresham, Or

Guest Service Representative Gresham
Extended Stay America —Gresham, OR
- $16.50 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Guest Service Representative
My Place Hotels —Portland, OR
- $17 - $19 an hour
- Part-time
- Computer literacy
- Sanitation
- Hotel
Quick Apply
Front Desk Agent
Hyatt House Portland Downtown —Portland, OR
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Night Auditor
Hyatt House Portland Downtown —Portland, OR
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
11d
Front Desk Agent
Sage Hospitality —Portland, OR
- Part-time
- No experience needed
- English
- Hotel
- Referral program
Guest Services Representative/Night Audit Part-Time
My Place Hotels —Portland, OR
- $17 - $20 an hour
- Part-time
- Computer literacy
- Hotel
- Communication skills
Quick Apply
12d
Night Audit Guest Service Agent
La Quinta Inn & Suites - Portland Airport —Portland, OR
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Houseperson
Marriott International, Inc —Portland, OR
- Full-time
- Hotel
- High school diploma or GED
- Guest services
Night Auditor
Sage Hospitality —Portland, OR
- $22.50 - $24.00 an hour
- Full-time
- Computer literacy
- Mid-level
- Hotel
- Health savings account
- AD&D insurance
Hotel Front Desk Agent
Hotel Vance Tribute Portfolio Marriott —Portland, OR
- Part-time
- Research
- Hotel
- Negotiation
Quick Apply
Front Desk and Night Auditor
PDK Hotel Group —Portland, OR
- $17 - $20 an hour
- Full-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
SpringHill Suites by Marriott Portland Airport —Portland, OR
- $17 an hour
- Weekends as needed
- Spanish
- Clean driving record
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Residence Inn Portland - Front Desk Agent
Aimbridge Hospitality —Portland, OR
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Night Auditor | Sheraton Portland Airport | Portland, OR
PM Hospitality Strategies, Inc. —Portland, OR
- Weekends as needed
- Hotel
- Computer skills
- Associate's degree
Quick Apply
8d
Hotel Front Desk Agent
Best Western PLUS Portland Airport —Portland, OR
- From $17 an hour
- Overtime
- Clean driving record
- Inventory management
- Office
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
Hilton Garden Inn Clackamas —Clackamas, OR
- $20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Agent
Hotel deLuxe —Portland, OR
- Part-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
- 401(k)
Quick Apply
Guest Service Agent
Hyatt Centric Portland —Portland, OR
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
- Paid holidays
- Disability insurance
Quick Apply
2d
Hotel Reception Desk Agent
CASCADA PDX LLC —Portland, OR
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Opportunities for advancement
Quick Apply
Guest Services Agent
Staypineapple —Portland, OR
- $20 an hour
- Full-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for hotel & accommodations guest services staff in gresham, or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel & accommodations guest services staff jobs near gresham, or

Guest Service Representative Gresham

Extended Stay America -
Gresham, OR

Quick Apply

Job Details

Part-time
$16.50 an hour

Qualifications

Hotel and accommodations payment processing
Hotel policy compliance
Maintaining an organized workspace
Laundry services
Accounts receivable management
Basic math
Hotel quality control
Routine inspections
Answering guest questions
English
Compliance with security regulations
Hotel public area cleaning
High school diploma or GED
Buffet setup
Property management systems (PMS)
Hotel room cleaning
Computer skills
Phone call management
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Hotel safety procedures
Conducting sales calls
Entry level
Hotel housekeeping

Full Job Description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative (“GSR”) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.

Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA’s service culture and treat all guests and associates with the utmost of respect and kindness.

Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.

Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.

Setup, maintenance and takedown of breakfast when required by time of day.

Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.

Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.

Collecting relevant guest information in accordance with provided guidelines, probing for potential sales leads, and identifying sales opportunities.

Periodic tours of the property to ensure the property is meeting brand standards.

Assists and provides reasonable accommodations in response to guest requests whenever possible and practical

Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

Other tasks as assigned by the management team.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Understand and communicate in English proficiently to interact with guests, associates and outside vendors.

Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.

Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Complete routine reports and correspondence.

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Apply good judgment at all times.

Manage problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.

Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.

Occasionally push and/or pull carts and equipment up to 50 pounds.

While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).

Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.

Typically, be at moderate to loud noise levels.

Occasionally travel to help at other locations within a reasonable geography.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

XJ6

Quick Apply

Refine Your Search

hotel & accommodations guest services staff jobs in gresham, or

Guest Service Representative Gresham

Guest Service Representative

Front Desk Agent

Night Auditor

Front Desk Agent

Guest Services Representative/Night Audit Part-Time

Night Audit Guest Service Agent

Houseperson

Night Auditor

Hotel Front Desk Agent

Front Desk and Night Auditor

Front Desk Agent

Residence Inn Portland - Front Desk Agent

Night Auditor | Sheraton Portland Airport | Portland, OR

Hotel Front Desk Agent

Night Auditor

Front Desk Agent

Guest Service Agent

Hotel Reception Desk Agent

Guest Services Agent

I want to receive the latest job alert for hotel & accommodations guest services staff in gresham, or

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected