Portfolio Management & Strategy: Oversee the administration, optimization, and maintenance of all business applications, including Tyler, MS365,EnterpriseAsset Management (EAM),My Gresham citizen request management solution, SharePoint, and various payment and citizen gateways. Develop and implement application strategies that support City goals, business needs, security requirements, and operational excellence. Direct system configuration, lifecycle management, updates, and ongoing optimization. Lead cross-department partnerships to maximize the value of technology investments and improve business outcomes. Evaluate emerging technologies, industry trends, and organizational needs and recommend strategic improvements.
ERP & Enterprise Systems Administration: Provide oversight for the City's enterprise resource planning (ERP) environment, including Tyler, Microsoft, EAM and other enterprise business systems used across City departments and public safety operations. Ensure systems are reliable, secure, integrated, and aligned with business requirements. Provide leadership and oversight for the Business Systems Analyst (BSA) program, including supervision of the BSA Manager. Maintain strong partnerships with business units to support continuous improvement and successful adoption of City systems. Serve as Acting IT Director in the Director's absence with full authority and accountability.
Support and Troubleshooting: Direct application support services and problem resolution efforts across enterprise systems. Oversee troubleshooting, incident management, vendor escalations, and root-cause analysis. Evaluate system performance, security, disaster recovery readiness, and operational effectiveness. Investigate service issues, recommend corrective actions, and provide expert guidance to City departments and external partners.
System Integration &Business Process Improvement: Lead the design, implementation, and integration of enterprise applications and digital services across the organization. Work with departments to identify opportunities to improve business processes through automation, integration, and application enhancements. Oversee implementation projects, system migrations, and vendor-led initiatives. Ensure system changes are documented, tested, secure, and compliant with City standards. Develop and maintain policies, procedures, and business practices that support effective system management.
Data Management &Business Intelligence: Ensure the integrity, availability, and effective use of organizational data across enterprise systems. Oversee data governance, migration activities, reporting, analytics, and performance measurement. Lead the use of business intelligence tools, including Power BI and SQL Server Reporting Services (SSRS), to support informed decision-making. Evaluate opportunities to improve data quality, reporting capabilities, and organizational insights.
User Adoption, Training & Documentation: Promote successful adoption of enterprise technologies through training, communication, and change management. Ensure staff have the knowledge and resources needed to effectively use City applications. Maintain system documentation, configuration records, process guides, and knowledge bases. Support professional development opportunities for staff and application users.
Security, Compliance & Risk Management: Ensure enterprise applications meet City security standards and applicable regulatory requirements. Oversee user access management, audit controls, system compliance reviews, and remediation activities. Monitor compliance with federal, state, and local laws, regulations, policies, and standards. Recommend and implement controls that reduce risk and strengthen security and operational resilience.
Vendor and Stakeholder Collaboration: Serve as the primary technology liaison for application vendors, consultants, contractors, City leadership, and external partners. Manage vendor relationships, contracts, service-level agreements, and performance expectations. Advise departments on application and database needs and help prioritize investments. Represent the City in meetings, committees, regional collaborations, and interagency initiatives.
Project Management: Lead enterprise application projects and programs from planning through implementation and ongoing support. Define scope, objectives, timelines, resources, risks, budgets, and success measures. Coordinate project teams, vendor resources, and stakeholders to ensure successful delivery of business and technology outcomes. Maintain project documentation and communicate progress, risks, and results to leadership and stakeholders.
Staff Supervision & Budget: Plan, organize, and direct the Enterprise Applications and Program Management team. Establish priorities, assign work, coach staff, monitor performance, and support professional growth. Promote a collaborative, customer-focused, and inclusive workplace culture. Assist in developing and administering departmental budgets, preparing budget recommendations, forecasting resource needs, and ensuring effective stewardship of City resources. Perform other duties as assigned.
To apply for this position, apply at the top of this job posting.
Required application materials:
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Complete online application(Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
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Answers to supplemental questions
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.
If you desire a modification of this process to accommodate a disability, please provide your request in writing to [email protected], or by phone to 503-618-2729, upon submitting the required application documents.
A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.
Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.
Veteran's Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.
Please direct questions about this position to 503-618-2729 or [email protected].
If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.
Any offer of employment is contingent upon successful completion of professional reference checks and a criminal background check.
