Top 490 Customer service representative Jobs in Gresham Or

Utility Customer Service Representative
City of Gresham, OR —Gresham, OR
- $25.82 - $32.97 an hour
- Online Application
- In person
- Spanish
- Writing skills
- Office
- Paid holidays
- Disability insurance
Customer Experience Associate
CTI —Gresham, OR
- $45,000 - $55,000 a year
- Full-time
- Writing skills
- Office
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Portland, OR
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Portland, OR
- $17.00 - $19.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Toyo Tanso USA Inc —Troutdale, OR
- $22.50 - $24.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
10h
Auto & Commercial Vehicle Glass Technician / Customer Service Specialist
Big Rig Glass —Portland, OR
- $60,000 - $90,000 a year
- Full-time
- Computer literacy
- Mid-level
- Computer skills
- Health insurance
- 401(k)
Quick Apply
3d
Licensed Insurance Agent/Customer Service Representative
State Farm —Beaverton, OR
- $18 - $24 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- 401(k)
Quick Apply
Account Manager Support Specialist - Customer Service with Career Growth
Jared Dean State Farm —Portland, OR
- From $40,000 a year
- Full-time
- Office
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
8d
Customer Service and Kit Auditor
Pacific Staffing of Oregon —Tualatin, OR
- $20 - $22 an hour
- Overtime
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
11h
Customer Service Rep -- Part Time
AAA Heating & Cooling —Portland, OR
- $16.80 - $45.00 an hour
- Part-time
- Office
- Microsoft Office
- Computer skills
- Paid training
- Paid time off
Quick Apply
Customer Service Representative & Sales Scheduling Coordinator
Ace Handyman Services Portland —Tigard, OR
- $20 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Quick Apply
Client & Warranty Services Technician
Regency Fireplace Products —Portland, OR
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Profit sharing
- Health insurance
Quick Apply
BDC Service Specialist
Sunset Imports Inc —Beaverton, OR
- $20 - $23 an hour
- Full-time
- Driver's License
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Client Services Associate
BolyːWelch —Portland, OR
- $75,000 - $85,000 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Customer Service Representative
PENTAGON TECHNOLOGIES GROUP INC —Portland, OR
- $21 - $27 an hour
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
2d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Oregon City, OR
- $19.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Paid holidays
Service Delivery Fulfillment Specialist l
Cable One —Oregon
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Licensed Insurance Agent/Customer Service Representative
State Farm —Beaverton, OR
- $18 - $24 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- 401(k)
Quick Apply
Customer sales Rep/Sales support
Morel Ink —Portland, OR
- $23 - $25 an hour
- Full-time
- Office
- Driver's License
- Project management
- Health insurance
- Dental insurance
Quick Apply
1d
Client Success Manager
INTERLINK COE Networks & Programs —Hillsboro, OR
- $26 - $29 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
9d

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Utility Customer Service Representative

City of Gresham, OR -
Gresham, OR

Apply Now

Job Details

Full-time
$25.82 - $32.97 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Overview

The City of Gresham is seeking a Utility Customer Service Representative to join its Utility Billing team within the Budget & Finance Department.

In this front-line role, you will help customers understand and manage their City utility accounts. You will answer billing and payment questions, explain account activity and City requirements, process service and account requests, and connect customers with available options and resources. This fast-paced work requires accuracy, patience, sound judgment, clear communication, and professionalism during difficult or sensitive conversations.

This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., and works onsite at Gresham City Hall, 1333 NW Eastman Parkway.

This posting will remain open until 9/6/26, however first review of applications and consideration for interviews will be taking place on 8/17/26.

As Oregon’s fourth-largest city, Gresham is a welcoming and growing community. City employees work together to provide practical, responsive, and high-quality public service. We seek candidates who will contribute to a respectful workplace and provide fair, thoughtful service to people with different backgrounds, experiences, and perspectives. Come build the future with us.

Position Description

As a Utility Customer Service Representative, you will be one of the City’s primary points of contact for residential, commercial, multifamily, and industrial utility customers. You will assist customers in person, by telephone, through voicemail, and by email.

This position reports to the Financial Operations Utility Billing Supervisor and works closely with Utility Billing staff, field employees, other City departments, and community partners.

What you'll get to do:

Help utility customers
Assist customers with questions and requests about accounts, bills, payments, due dates, service, water use, payment arrangements, and customer assistance programs. Clearly explain account activity, City requirements, available options, and next steps.
Maintain and update accounts
Open, update, and close accounts. Complete authorized extensions, payment arrangements, adjustments, enrollments, and other account changes. Review information for completeness and refer requests that need further review.
Process payments
Accept and post payments, balance and reconcile payment activity, prepare checks for deposit, and follow cash-handling, security, and internal-control procedures.
Document and follow through
Create timely, factual, and complete account notes. Follow customer needs through completion or clearly refer them to the appropriate employee with the information needed to take the next step.
Prepare customer communications
Prepare notices, letters, forms, refund documents, returned mail, welcome materials, and other utility correspondence. Complete assigned outreach and check work for accuracy and completeness.
Support daily operations
Manage multiple priorities in a busy customer service environment, contribute to shared team responsibilities, and provide trained backup support as assigned.

Qualities we are looking for:

Customer service and communication
You listen carefully, treat people respectfully, and explain account information, requirements, and next steps in plain language. You remain helpful and professional even when the answer is not what the customer hoped to hear.
Accuracy and follow-through
You pay close attention to detail, keep clear and complete records, manage interruptions and changing priorities, and follow assigned work through completion.
Judgment and adaptability
You follow established procedures, recognize when an issue needs further review, and pay attention to how your approach affects others. You can accept feedback, adjust your approach, and take responsibility when something does not go as planned.
Reliability and learning
You are dependable, contribute to shared responsibilities, and communicate with coworkers. You can learn detailed procedures, use multiple computer systems, and adjust as daily needs change.

Qualifications

Minimum Qualifications:

High school diploma or GED.
Two years of customer service, general office, or related experience.

Preferred Qualifications:

The most competitive candidates will have experience in one or more of the following:

Providing customer service in person and by telephone in a busy environment.
Explaining billing, payment, account, or service information.
Processing payments, handling cash, or balancing payment activity.
Entering and maintaining information in customer, billing, payment, or document systems.
Documenting customer contacts and following requests through completion.
Assisting customers during difficult or sensitive situations.
Communicating in Spanish or Russian (preferred, not required).

Selection Process

To apply for this position, apply at the top of this job posting.

Required application materials:

Complete online application(Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
Resume
Answers to supplemental questions
Three or more professional references

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.

If you desire a modification of this process to accommodate a disability, please provide your request in writing to [email protected], or by phone to 503-618-2729, upon submitting the required application documents.

A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.

Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.

Veteran's Preference

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.

Our Commitment

The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.

Please direct questions about this position to 503-618-2729 or [email protected].

If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.

Any offer of employment is contingent upon successful completion of a professional reference check and a criminal background check.

The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.

Medical Insurance Options:

City of Gresham Core Plan- UnitedHealthcare Options PPO Network
Kaiser Permanente Traditional HMO

Dental Insurance Options:

Delta Dental PPO Plan
Willamette Dental Insurance
Kaiser Permanente

Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employee's contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.

For more detailed information, please visit our Employee Benefits page at: https://greshamoregon.gov/benefits/

Apply Now

Refine Your Search

customer service representative jobs in gresham or

Utility Customer Service Representative

Customer Experience Associate

Client Success Representative (Remote)

Call Center Remote Customer Service Representative

Customer Service Representative

Auto & Commercial Vehicle Glass Technician / Customer Service Specialist

Licensed Insurance Agent/Customer Service Representative

Account Manager Support Specialist - Customer Service with Career Growth

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Customer Service Rep -- Part Time

Customer Service Representative & Sales Scheduling Coordinator

Client & Warranty Services Technician

BDC Service Specialist

Client Services Associate

Customer Service Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

Service Delivery Fulfillment Specialist l

Licensed Insurance Agent/Customer Service Representative

Customer sales Rep/Sales support

Client Success Manager

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