Top 1 Tier 1 helpdesk technician Jobs in Griffin Ga

Tier 1 Helpdesk Technician
1888 MILLS LLC —Griffin, GA
- $17 - $22 an hour
- Part-time
- Microsoft Outlook
- Windows
- High school diploma or GED
Quick Apply

Related jobs to explore

Based on your search for tier 1 helpdesk technician

Tier 1 Helpdesk Technician
1888 MILLS LLC —Griffin, GA
We are seeking an entry-level Tier 1 Helpdesk Technician to provide essential first-line technical support to both remote and onsite users.
$17 - $22 an hour
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues.
From $28 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
Quick Apply
IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
$25.10 - $26.53 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for tier 1 helpdesk technician in griffin ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tier 1 helpdesk technician jobs near griffin ga

Ekg Technician jobs in Virginia

Helpdesk Technician jobs in Jacksonville, FL

Medical Laboratory Technician jobs in Virginia Beach, VA

Helpdesk Technician jobs in Leesburg, FL

Veterinary Technician jobs in New Jersey

Helpdesk Technician jobs in South Carolina

Helpdesk Technician jobs in Lima, OH

Tier 1 Helpdesk Technician

1888 MILLS LLC -
Griffin, GA

Quick Apply

Job Details

Part-time
$17 - $22 an hour

Qualifications

Endpoint Security
Customer communication
IT user and group management
Moving
Windows
Email configuration (technical support)
Cloud service support
Lifts and hoists
Cherry picker
VPN management
Antivirus software support

Full Job Description

We are seeking an entry-level Tier 1 Helpdesk Technician to provide essential first-line technical support to both remote and onsite users. This role focuses on customer service, hardware and software troubleshooting, and maintaining operational efficiency. The ideal candidate will handle routine technical issues, assist Tier 2 staff when necessary, and contribute to inventory management and is ready to join our in-house team on a part-time basis 20-25 hours a week with occasional schedules after-hours or weekends based on operational needs. Note that this is an hourly position. The pay rate is dependent upon the level of experience.

Key Duties and Primary Responsibilities:

Troubleshoot and resolve hardware, software, and networking issues for end users both remotely and onsite.
Strong communication and problem-solving skills are essential, as incident resolution and customer satisfaction are top priorities.
Handle break/fix requests, including desktops, laptops, printers, and peripherals.
Support Office 365 administration tasks (password resets, basic Outlook issues, Teams, SharePoint, etc.).
Assist with VPN troubleshooting (Sophos VPN) and antivirus issues (Sophos).
Troubleshoot Creative Cloud/Adobe Pro user issues.
Document all work performed in the ticketing system and update inventory records.
Perform inventory management tasks, ensuring all IT equipment is accounted for and up to date.
Collaborate with Tier 2 technicians on complex issues when escalation is required.
Occasionally operate scissor lifts/boom lifts to access equipment up to 50 feet in the air.
Lift and move equipment weighing up to 50 lbs. as needed for installations and relocations.
Maintain a customer-centric focus, ensuring timely communication and resolution of incidents.

Qualifications and Skills:

High School Diploma or equivalent.
Basic knowledge of Windows and Mac OS troubleshooting.
Strong customer service skills with the ability to manage multiple requests effectively.
Comfortable working with IT equipment/tools and moving heavy equipment.

Requirements:

CompTIA A+ or Network+ certification (or willingness to pursue).
Experience with Office 365 (basic troubleshooting, user accounts, email setup).
Familiarity with VPN tools and antivirus software (Sophos preferred).
Familiarity with Active directory Administration.
Previous experience in a technical support/helpdesk environment is a plus.
Comfortable working at heights up to 50 feet using scissor/boom lifts.

Interested? Please email Rob Warman at [email protected]

We are an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or veteran status. We assure you that your opportunity for employment with this company depends solely on your qualifications

Quick Apply

Refine Your Search

tier 1 helpdesk technician jobs in griffin ga

Tier 1 Helpdesk Technician

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for tier 1 helpdesk technician in griffin ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected