Top 803 Customer service representative Jobs in Grosse Pointe Farms, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Client Service Associate
Stonebridge Financial Partners —Troy, MI
- From $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Specialist
Kroll International, LLC —Shelby Charter Township, MI
- $50,000 - $55,000 a year
- Full-time
- CRM software
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service & E-Commerce Support Specialist
Confidential —Troy, MI
- $18 - $22 an hour
- Full-time
- Customer service
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
18h
Experienced Customer Service Rep - Onsite Position
ARCH Cutting Tools —Warren, MI
- Full-time
- Writing skills
- Basic math
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
SMART —Detroit, MI
- $23.67 - $28.50 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Medical Call Center Representative - Full-time
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- HIPAA
- Organizational skills
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
2d
Customer Service Representative (Full-Time) - Day Shift
XPO Logistics Freight Inc. —Warren, MI
- From $22.67 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
Quick Apply
5d
Customer Service Rep I - BCN (Detroit) C-S-R
Blue Cross Blue Shield of Michigan —Detroit, MI
- Full-time
- Sales
- Research
- High school diploma or GED
19h
Call Center Representative
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Full-time
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Order Desk
Sun Valley Foods Company —Detroit, MI
- $19 - $21 an hour
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
Quick Apply
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
Quick Apply
Contact Center Advisor
Community Choice Credit Union —Warren, MI
- Full-time
- Remote
- High school diploma or GED
- Financial services
- 1 year
6d
Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Customer Service Representative I
Versant Health —Detroit, MI
- $17.75 - $21.75 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
13d
Medical Call Center Representative
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- HIPAA
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Call Center Agent
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
7d
Member Services Specialist
Safe Harbor Marinas —Saint Clair Shores, MI
- $16 - $25 an hour
- Overtime
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Representative
FreeStar Financial Credit Union —Clinton Township, MI
- From $18 an hour
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Entry level
- Tuition reimbursement
- Paid time off
Quick Apply
Contact Center Advocate II - Radiology - Scheduling - Days
Henry Ford Health —Detroit, MI
- Day shift
- Clinic experience
- Mid-level
- Outpatient experience
- Health insurance
- Dental insurance
5d

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in grosse pointe farms, mi

Contact Center Team Lead (local only considered)

Client Service Associate

Customer Success Specialist

Customer Service & E-Commerce Support Specialist

Experienced Customer Service Rep - Onsite Position

Customer Service Representative

Medical Call Center Representative - Full-time

Customer Service Representative (Full-Time) - Day Shift

Customer Service Rep I - BCN (Detroit) C-S-R

Call Center Representative

Customer Service Order Desk

Service Dispatcher / Customer Coordinator

Contact Center Advisor

Customer Experience (CX) Customer Care, Ford Energy

Customer Service Representative I

Medical Call Center Representative

Call Center Agent

Member Services Specialist

Call Center Representative

Contact Center Advocate II - Radiology - Scheduling - Days

I want to receive the latest job alert for customer service representative in grosse pointe farms, mi

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