Top 13 Customer support & client services managers Jobs in Groveland, Fl

Customer Care Supervisor
Hilton Grand Vacations —Orlando, FL
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Customer Relations Manager
Jenkins Hyundai of Leesburg —Leesburg, FL
- Full-time
- Dealership
- Mid-level
- Continuous improvement
- Disability insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
PetSuites —Winter Garden, FL
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Heather Thies - State Farm Agent —Clermont, FL
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Team Lead, Patient Solutions - Specialty Pharmacy
AssistRx —Sand Lake, FL
- $49,000 - $56,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Team Lead Activations
Hilton Grand Vacations —Orlando, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
- Employee stock purchase plan
- Tuition reimbursement
9d
Supervisor Activations
Hilton Grand Vacations —Orlando, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Tuition reimbursement
Resort Services Supervisor
Westgate Resorts —Kissimmee, FL
- $17 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance

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Client Service & Sales Manager
Detail Pro Shop —Dublin, OH
This position will be the initial contact for nearly all customer facing activity – including inbound and outbound customer calls, face to face client…
$40,000 - $50,000 a year
Quick Apply
5d
Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply

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Customer Care Supervisor

Hilton Grand Vacations -
Orlando, FL

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Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Staff supervision
Team supervision

Full Job Description

This position will be responsible for supervising all aspects of the Customer Care Department to include coaching, training, monitoring answer %, and implementing the policies and guidelines of the department. The Supervisor will manage the Customer Care Team to increase efficiency within the department and ensure outstanding service for all of our customers. We are looking for a leader who has a consistent record of building and motivating strong teams, while being able to be proactive in developing new strategies to increase performance. The Supervisor will need to be a team player that is well-versed in leading employees.

Why do Team Members Like Working for us:

Excellent health care options (medical, dental, and vision that encourage preventative care)

Paid Time Off (PTO) that allows for rest, relaxation or recuperation

All new Team Members are automatically enrolled in the HGV Retirement Savings Plan

Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.

Key Responsibilities:

The ideal candidate for this position will be an experienced, dynamic, talented, customer service focused, energetic, enthusiastic, and positive in nature, and must have the ability to communicate with a diverse team to motivate individuals to achieve specific goals. The ideal candidate must be able to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers.

Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation. Train, track daily production & attendance, coach and performance develop team according to production standards. Handle all escalated requests, whether via written correspondence or via phone.

Understand monthly goals and track progress throughout the month.

Take over escalated guest calls to fix issues and provide guest satisfaction.

Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fees, and all holiday and extra night charges.

Maintain side file for each team member on individual team (job description, comp plan, error logs, comments) and keep updated as new information is received.

Monitor and provide feedback on phone calls for customer care representatives.

Assist other departments and fill in as Supervisor on duty whenever needed.

Assist with team payroll, performance manage missed pushes, pay corrections, etc…

Responsible for creating monthly strategies with individual team and the overall team to accomplish monthly goals.

Handle all administrative work from the team in a timely manner.

Ensure the privacy and security of confidential information regarding guests.

Maintain an upbeat, positive and motivated demeanor, especially when interacting with Hilton guests, coworkers, and managers.

Qualifications:

High School Diploma or GED

Able to work a flexible schedule

Minimum of one (1) or more years of supervisory experience required.

Ability to work in a fast-paced environment while being able to multi-task.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Refine Your Search

customer support & client services managers jobs in groveland, fl

Customer Care Supervisor

Customer Relations Manager

Customer Service Supervisor

Customer Care Manager - State Farm Agent Team Member

Team Lead, Patient Solutions - Specialty Pharmacy

Team Lead Activations

Supervisor Activations

Resort Services Supervisor

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