Do you itch to answer a phone right when it rings? We like you already.
Are you enthusiastic, a life-long learner, and a team player?
Do you like to dive right into your work and get things done?
Does the chance to create change and innovations in the workplace excite you?
Are you looking to grow and build a long-term career for years to come?
If so, then read on, we may have just the role for you
Who We’re Looking For - Our “Sorting Hat”
We are looking for a person who wants to help us develop our new reception department!
This person is a high school graduate with a minimum of 2 years previous experience in customer service, familiar with multi-line phone systems and cloud-based software(s). Strong communication and writing skills are also a must - in fact, you have already found two grammatical mistakes in this job ad. You’re good with names and faces, and people can tell you’re constantly smiling under your mask. You get us if you also understand our references in the headings.
We expect every member of the team to pull their weight, so you’re someone who likes to have a variety of tasks throughout the day, and creates a system for yourself to ensure they are all completed by the end of your shift. You are energetic, professional, and always there with a helping hand to support the team. Feedback quenches your thirst for knowledge and growth because you are a life-long learner, who sets ambitious goals and has the tenacity to achieve them.
At Wise Owl strong communication goes beyond listening and speaking. So you’re the type of person who activelylistens and asks follow-up questions to gather information other members of the team will need. You interact with each client as if they are the first call of your day - cheerfully with patience, compassion and respect is an absolute requirement – no matter how “bad” the prior phone call may have been.
You are computer savvy, familiar with Mac products, copy machines, and able to easily navigate new software systems. Knowledge of CareCredit, common medical terms, medical abbreviations, how to take vitals and how to use an EMR are a plus. Becoming BLS certified (for animals) will be required.
The Job - “That’s what I do. I’m a receptionist and I know things.”
We offer a full-time position of 34+ hours a week with some flexibility in how this is scheduled. All employees work at least one weekend day (Saturday or Sunday), with Sunday crew coming in for split shifts to care for hospitalized pets. Receptionists are also our after-hour operators and help answer our after-hours line for pet emergencies at least once a week for additional pay.
Receptionists are the first and final impression clients have of Wise Owl. As a team, they manage the front of house and are responsible for answering phones, scheduling appointments, checking patients in, and billing out. Receptionists are comfortable discussing costs, and financial options with our clients, without making it about the money.Not just a desk job, our receptionists enjoy a variety of tasks from completing health certificates, to escorting animals in and out of the clinic, to helping clean rooms between exams.
Don’t worry, at Wise Owl, we don’t believe in throwing anyone into the deep end without knowing how to swim. All new hires are enrolled in our training courses and paired with an experienced reception trainer to help teach, guide, and mentor new “owlings.” Knowledge of parasite preventions, OTC products, vaccine protocols, holding techniques, and how to answer frequently asked questions are just a few of the items our reception training course will cover.
Who We Are - “The Chronicles of Wise Owl Animal Hospital”
Do you know the term for a group of owls? (Bonus points if you do - but it’s ok if you don’t, we’re all about sharing and teaching). A Parliament! And that’s what we call ourselves: “The Wise Owl Parliament” - because we help each other soar and have a HOOT doing it.
We are a fast growing animal hospital devoted to caring for animals, their families, and our island. We started back in 2005 with a small compassionate team pursuing education and careers in animal care. After almost 16 years, these guys and gals are now managing the business and thanks to them, we’re in a great position to continue growing our team.
Because veterinary medicine is always evolving, so are we. We’ve made a commitment to our local community to be here. No matter the storm (or pandemic!) we show up. Throughout COVID, we’ve regularly held drive-thru vaccine clinics to help keep the island's animals vaccinated, and we are the only hospital with an after-hours critical care line. Social responsibility and being a vital part of our home Islan Guahan is important to us. We are ecologically minded in our practices to support Mother Earth (we recycle, use biodegradable items, are paperless and just went solar!). We provide an angel fund to support animals without homes and island-wide improvements in animal care, and we sponsor and participate in many community events for the betterment of the island every year.
Our success comes from a team that supports each other. We pair new “owlings” with experienced trainers who will teach, guide, and mentor you to build your knowledge and skills. We hold regular meetings to openly discuss what we can do better tomorrow from what we learned today. We share in each other’s successes, celebrate key events in one another’s lives, and have regular staff outings. We invest in our staff because we don’t want this to be a “job”, we want you to build a career with us. Our team has attended international veterinary conferences around the world, earned nationally recognized certifications, and have helped to build areas of the hospital based on their personal interests - some have even gone on to vet school!
Throughout the years, this is what has made us Guam’s “Other” family doctor - caring for your pet, your family, and our island. We hope you’ll join us!
What We Offer - “The Force is Strong with This One”
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Competitive pay
- Raise given upon successful and timely completion of training.
- Opportunities for raises every 6-months after on-boarding period.
- Increasing PTO each year PLUS additional accrued PTO with rollover
- Group Medical, Dental & Vision plan including discount gym membership
- Discounted Auto and Home insurance through Calvo's
- 401k with 3% company match
- Animal Basic Life Support (BLS) Certification
- Employee rates on products and services
- Commitment to train you in the position and continuous development to design a career path in the animal care industry through company sponsored training program(s).
- 15 paid hours for continuing education every 2-years. Ability to earn additional nationally recognized certifications.
- Free coffee runneth merrily in the office
- Full kitchen in employee lounge - we do like to have a meal together
- Paperless practice using the latest cloud-based systems and technology
- A dynamic, energetic team that learns and grows with one another
Ready for the Next step? - “Fantastic. Allons-y! Geronimo!”
If after reading all of this you might be interested, then click the apply button to complete our online application in confidence. Applications without a cover letter will be closed.
Thanks for reading. We can’t wait to hear from you. :)
