JOB PURPOSE:
The Store Manager is responsible for overseeing all store operations to ensure profitability, operational efficiency, and exceptional customer service. This role leads, develops, and manages store personnel while ensuring compliance with company policies, safety standards, and regulatory requirements.
ESSENTIAL DUTIES/RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but is not intended to be a conclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership & Team Management
- Lead, coach, and develop store management and staff to achieve operational and customer service excellence.
- Foster a positive team culture aligned with company mission and values.
- Oversee recruitment, hiring, onboarding, training and performance evaluations.
- Provide coaching, performance feedback, and evaluations.
- Conduct department and store-wide meetings as scheduled.
- Ensure proper delegation of responsibilities across all store departments.
Operations Management
- Direct and oversee all daily store operations across departments.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Maintain proper product merchandising, inventory levels, and equipment functionality.
- Oversee ordering, receiving, and inventory control processes.
- Ensure store cleanliness, organization, and sanitation standards at all times.
Customer Experience
- Model excellent customer service and ensure all staff deliver consistent, high-quality service.
- Address and resolve customer concerns in a timely and professional manner.
Sales & Financial Performance
- Achieve sales targets, profitability, and key performance indicators
- Develop and implement strategies to increase sales and improve margins
- Monitor financial performance and take corrective action as needed
Budget Management
- Manage and maintain the store’s operating budget in alignment with company expectations
- Monitor and control expenses including labor, supplies, shrink, and operational costs
- Ensure payroll is effectively managed to meet budgeted labor targets while maintaining service standards
- Review financial reports regularly and implement cost-control measures to improve profitability
- Identify opportunities to optimize expenses without compromising customer experience
- Monitor and analyze store performance, identifying opportunities to improve efficiency and reduce costs.
- Prepare and review reports related to sales, profit and loss, and inventory.
- Conduct and supervise physical inventories.
Compliance & Safety
- Ensure adherence to all company safety, health, and environmental policies.
- Lead compliance with local, state, and federal regulations.
- Coordinate and participate in store inspections and regulatory visits.
- Promote a safe working environment and ensure staff follow all safety procedures.
Training & Development
- Oversee all on-the-job training programs.
- Ensure staff are knowledgeable in product, policies, procedures, and equipment use.
- Support continuous improvement and professional development initiatives.
Continuous Improvement
- Analyze operational challenges and implement effective solutions.
- Identify opportunities to enhance efficiency, reduce costs, and improve service.
Additional Duties
- Perform other duties as assigned
EDUCATION/QUALIFICATIONS:
· High school diploma or equivalent required; bachelor’s degree preferred
· Minimum 3–5 years of retail or supermarket management experience
· Proven ability to manage budgets and control expenses
· Strong leadership, communication, and problem-solving skills
· Knowledge of inventory management and retail systems
· Ability to work flexible hours, including weekends and holidays
CERTIFICATIONS:
- Valid Health Certificate
- Valid ServSafe Certificate
- Valid ABC License
KNOWLEDGE, SKILLS, AND ABILITIES:
· Must be able to uphold our company’s mission statement.
· Ability to effectively lead, train, and motivate a team.
· Excellent customer service and communication skills (verbal and written).
· Ability to analyze problems and implement effective solutions.
· Strong organizational and time management skills.
· Proficiency in basic computer applications (Microsoft Office, Excel, Google Docs).
· Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
· Solid understanding of retail operations, inventory management, and merchandising.
SAFETY & HEALTH RESPONSIBILITIES:
Pay-Less Markets is committed to providing and maintaining a safe, secure, and healthy work environment for all employees and customers. As part of this commitment, Pay-Less Markets has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local and federal safety and environmental codes, ordinances, standards and laws; adhere to all Pay-Less Markets and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor and participate in mandatory or available safety training.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee should have the physical ability to lift heavy items (up to 50 lbs) and stand for long periods. The employee must be comfortable working in a warm and cold environment. While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, heat and cold.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
