Top 52 Customer support representative Jobs in Guaynabo, Pr

Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR
Optum —San Juan, PR
- Overtime
- Microsoft Word
- Computer literacy
- Medical office experience
7d
Customer Service Representative (Call Center)
WORLDNET TELECOMMUNICATIONS LLC —Guaynabo, PR
- Full-time
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Customer Service Representative in San Juan
KIWISAT USA, LLC —San Juan, PR
- $13 - $14 an hour
- Full-time
- Bilingual
- Office
- In-person
Quick Apply
6d
Customer Service Representative
Telecontacto Contact Center —San Juan, PR
- $12 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
3d
Customer Service Representative - Distribution
Bunzl —San Juan, PR
- Day shift
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
AspenView Technology Partners —San Juan, PR
- $0 a year
- Weekends as needed
- Hybrid work
- Spanish
- English
- Office
Quick Apply
English Customer Service Representative
Atento —Caguas, PR
- $11 an hour
- Full-time
- English
- Communication skills
- Entry level
- Health insurance
Quick Apply
Bilingual Customer Service Representative
Oriental Bank in San Juan —San Juan, PR
- Overtime
- Spanish
- Computer literacy
- English
Client Service Specialist, Personal Lines
HUB International —Hato Rey, PR
- Full-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Dental insurance
Customer Service Representative
NexaMotion Group —Bayamón, PR
- Full-time
- Spanish
- Writing skills
- English
Quick Apply
3d
Team Leader
Telemedik —Guaynabo, PR
- Weekends as needed
- Hybrid work
- Spanish
- English
- Mid-level
- Paid time off
- Retirement plan
Quick Apply
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TPIS —San Juan, PR
- $13 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
Client Service Representative
COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC —Carolina, PR
- $12 an hour
- Full-time
- Clean driving record
- Marketing
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Associate Manufacturing Engineer
Lifelancer —Caguas, PR
- $45,000 - $89,800 a year
- Full-time
- Spanish
- Engineering
- English
- Disability insurance
- Health insurance
Dispatcher/Customer Service Representative
BUIQUI AEROSPACE CORP. —San Juan, PR
- From $11 an hour
- Part-time
- Sales
- US work authorization
- In-person
- Tuition reimbursement
- Employee discount
Quick Apply
5d
Field Service Technician - Commercial Security Systems
Tech Systems, Inc. —San Juan, PR
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Dental Network Contact Center Representative
Inmediata Health Group —San Juan, PR
- $12 an hour
- Full-time
- Spanish
- English
- 1 year
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Bilingual Customer Service Representative
TBI Outsourcing Puerto Rico, Inc. —Guaynabo, PR
Manage large amounts of inbound and outbound calls in a timely manner. Maintain strong communication records for all conversations.
Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR
Optum —San Juan, PR
This role involves handling inbound and outbound calls, scheduling appointments, verifying insurance, and updating patient records.
7d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Route Service Representative (4-Day Workweek)
Cintas —Gahanna, OH
Have an active driver's license. Obtain a DOT medical certification. Comply with driving and vehicle regulations. Majority work a 4-Day workweek.
From $24.50 an hour
11d
Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support representative in guaynabo, pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support representative jobs near guaynabo, pr

Manufacturing Engineer jobs in Caguas, PR

Customer Service Representative jobs in Caguas, PR

Call Center Representative jobs in San Juan, PR

Customer Service Representative jobs in San Juan, PR

Customer Service Representative jobs in Carolina, PR

Field Service Technician jobs in San Juan, PR

Customer Service Representative jobs in Bayamón, PR

Costumer Service jobs in Florida

Costumer Service jobs in Compton, CA

Costumer Service jobs in Homestead, FL

Customer Service Representative Remote Overnight jobs in North Carolina

Food Service jobs in Greensboro, NC

Costumer Service jobs in Staten Island, NY

Field Service Engineer jobs in San Antonio, TX

Customer Service jobs in Austin, TX

Manufacturing Engineer jobs in Augusta, GA

Mep Engineer jobs in Boston, MA

Manufacturing jobs in Virginia

Manufacturing Engineer jobs in New Haven, CT

Mechanical Engineer jobs in Chicago, IL

Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR

Optum -
San Juan, PR

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Foreign language proficiency
Customer communication
Computer literacy
Technical Proficiency

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative is responsible for providing telephonic support to patients, customers, and providers. This role involves handling inbound and outbound calls, scheduling appointments, verifying insurance, and updating patient records. The representative will apply moderate knowledge and skills to resolve routine issues independently and collaborate with supervisors for more complex matters. This position requires solid communication, organizational, and technical skills to ensure high-quality service delivery.

Primary Responsibilities:

Handle inbound and outbound calls to identify patient needs and provide appropriate support
Schedule, reschedule, confirm, and cancel patient appointments
Accurately enter and update patient information in the scheduling system
Verify insurance eligibility and identify payer sources
Review and update patient demographics and consent forms
Create new patient accounts when necessary
Transfer calls or relay messages to physicians and nurses
Import registration documents into electronic health records
Maintain patient confidentiality in accordance with company policies and HIPAA regulations
Resolve caller inquiries using internal resources and escalate when needed
Document all interactions and resolutions accurately
Manage a customer call while maintaining performance and Quality standards.
Other duties may apply

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1+ years of customer service experience in a fast-paced environment
Experience with Microsoft Word/Excel or Google Docs/Sheets
Verbal and written professional proficiency in both English and Spanish
Proven ability to learn and navigate complex computer systems
Proven ability to troubleshoot and follow up on customer issues
Ability to commit to a 40-hour workweek during standard business operating hours, Monday through Sunday, between 7:00 AM and 11:00 PM. Please note that this is a 24/7 operational environment which operates on weekends and holidays, and based on business needs, overtime may be warranted. Daylight Saving time change applies.

Preferred Qualifications:

Experience in medical/dental office or scheduling environment
Familiarity with healthcare terminology and benefit structures
Understanding of HIPAA and other regulatory requirements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

customer support representative jobs in guaynabo, pr

Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR

Customer Service Representative (Call Center)

Customer Service Representative in San Juan

Customer Service Representative

Customer Service Representative - Distribution

Customer Service Representative

English Customer Service Representative

Bilingual Customer Service Representative

Client Service Specialist, Personal Lines

Customer Service Representative

Team Leader

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Client Service Representative

Associate Manufacturing Engineer

Dispatcher/Customer Service Representative

Field Service Technician - Commercial Security Systems

Dental Network Contact Center Representative

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer support representative in guaynabo, pr

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected