Top 19 Insurance manager Jobs in Guaynabo, Pr

Manager, Call Center (Concierge)
Oriental Bank in San Juan —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level
MANAGER - FINANCE
Universal Insurance —Guaynabo, PR
Quick Apply
Account Manager, Captive Insurance
Advantage Life Insurance —San Juan, PR
- Full-time
- Microsoft Excel
- CPA
- English
Quick Apply
9d
Key Account Manager
Deca Analytics —San Juan, PR
- Full-time
- Marketing
- Mid-level
- 3 years
Quick Apply
Key Account Manager II
Deca Analytics —San Juan, PR
- $45,000 - $55,000 a year
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Sales Manager
Funeraria Buxeda —San Juan, PR
- $40,000 - $90,000 a year
- Full-time
- Clean driving record
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
5d
Commercial P&C Underwriting Supervisor
Firma de Reclutamiento en PR —San Juan, PR
- $55,000 - $60,000 a year
- Spanish
- English
- Mid-level
Quick Apply
10d
Financial Controller and Operational Risk Manager - Advantage Bank
Advantage Life Insurance —San Juan, PR
- Full-time
- Spanish
- Microsoft Excel
- Management
Quick Apply
Automotive Finance Manager | Atlanta Area | $15,000- $24,000 Month
Confidential —United States
- $15,000 - $24,000 a month
- Full-time
- Dealership
- Mid-level
- Communication skills
- Health insurance
- 401(k)
Quick Apply
1d
Title Insurance Sales Representative / Business Development Manager
Wealthy Group of Companies LLC —United States
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Residential
- Business development
- Senior level
Quick Apply

Discover related jobs

Based on your search for insurance manager jobs.

Financial Planner Associate
Popular Bank —San Juan, PR
Have or develop technical knowledge in areas such as investments, trusts, testaments, insurance, income and flow contributions, budgets, business succession,…
5d
Advisor, Remote Network (Sales Concierge)
Oriental Bank in San Juan —Bayamón, PR
Call on prospective and existing customers to develop professional relationships and solicit new business. Customer Ownership: Position yourself as the customer…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Commercial Lines Account Manager
Wichert Insurance —Westerville, OH
Ohio Property Casualty insurance license (Required). Licensed in state of Ohio for property-casualty insurance. High School diploma or equivalent.
$70,000 - $85,000 a year
Quick Apply
Dynamic Sales Leader to Build and Lead High-Performance Door-to-Door Sales & Canvassing Teams
Allstate Exteriors —London, OH
You'll set the tone - driving measurable field performance, maintaining accountability, and reporting activity and results directly to executive leadership.
From $100,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for insurance manager in guaynabo, pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

insurance manager jobs near guaynabo, pr

Call Center Representative jobs in San Juan, PR

Sales Manager jobs in San Juan, PR

Insurance Manager jobs in Louisville, KY

Insurance Manager jobs in Pittsburgh, PA

Operations Manager jobs in Miami, FL

Pie Insurance jobs in Remote

Aba Review Treatment Plans Insurance jobs in Remote

Insurance Manager jobs in Louisiana

Insurance Manager jobs in Clinton, SC

Key Account Manager jobs in Grand Rapids, MI

Key Account Manager jobs in Norway, IN

Account Manager jobs in Connecticut

Key Account Manager jobs in Tea, SD

Key Account Manager jobs in Tysons Corner, VA

Account Manager Remote jobs in Dallas, TX

Remote Call Center jobs in Oklahoma City, OK

Call Center Representative jobs in Brockton, MA

Call Center Representative jobs in Leesburg, VA

Family Crisis Center jobs in Bastrop County, TX

National Center For Missing & Exploited Children jobs in Alexandria, VA

Manager, Call Center (Concierge)

Oriental Bank in San Juan -
San Juan, PR

Apply Now

Job Details

Full-time

Qualifications

Spanish
Customer communication
Financial sales
Team supervision
English
Business consulting
Supervising experience

Full Job Description

The Manager, Remote Network (Call Center Concierge) is responsible for the oversight of the Concierge team. Ensure the team serves high-end customers with a sharp and professional business approach. Increases revenues and portfolio by building good will and customer loyalty. Making the high-end customer feel pampered and eager to increase relationship due to satisfaction. Position works on-site based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

Manage high-value customer relations and offer the right solutions by understanding the true needs and by providing concierge-type service. Provide personalized and caring experiences.
Identifying potential new clients and working with them to build a lasting relationship to manage their wealth.
Identify opportunities to cross-sell banking products and services to clients, such as accounts, mortgages, insurance, and investment products, to maximize revenue and deepen client relationships.
Offer personalized financial advice and solutions tailored to the client's financial management objectives, including investment options. Anticipate and resolve client requests to exceed expectations.
Assist clients with their banking transactions and service requirements while building relationships and helping identify financial needs.
Promote agents' anticipation and resolution of client requests to exceed expectations, no matter how small or large the request.
Make sure high-value customers are aware of all we can do, to make their financial lives better.
Be self-sufficient in developing creative solutions to complex challenges presented by customers.
Be willing to assume risk and make decisions when critical or urgency emerges.
Cultivate, and create strong, authentic, and trusted relationships between the team and customers.
Comply and exceed engagement and service level performance targets.
Re-engage inactive high-value customers.
Use negotiation talents to solve service issues, provide financial solutions and provide expert advice towards customers' needs.
Position himself as the customer owner by making sure any issue escalated or referred to other areas is solved with agility and priority.
Make sure the team follows up on any open issue, referral, or consultation until it is solved and confirm customer satisfaction no matter if the issue was assigned to others.
Grow relationships and generate additional product bonding and generate referrals from satisfied customers.
Strengthen bank relationships with clients and the team, utilizing excellent communication techniques, professional projection, and image.
Stay updated on economic trends, the stock market, and relevant topics to engage in customer conversations.
Calls on prospective and existing customers to develop professional relationships; solicit new business. Follows up after the initial service or sales encounter.
Oversee the comprehensive management of Elite segment clients, including onboarding processes, proactive follow-up, and ongoing maintenance. Ensure compliance with the institution’s defined quality and service standards, delivering a differentiated experience through the Concierge program.
Lead the team in the effective implementation of institutional cross-selling and deepening strategies, aimed at strengthening relationships with Elite clients. Promote engagement with Oriental by fostering long-term relationships and maximizing the bank’s value proposition.
Participate in training programs, certifications, or required licenses to support specialized functions, ensuring that critical knowledge and competencies remain up to date.
Encourage active team participation in initiatives targeting Concierge segment clients, with the goal of strengthening relationships, fostering authentic connections, and delivering meaningful experiences that enhance the customer journey and promote long-term loyalty.
Facilitate collaboration across service lines, ensuring the team responds effectively to operational demands from areas such as Onboarding, Concierge Line, Elite, among others. Guarantee comprehensive coverage, service continuity, and a frictionless client experience.
Supervise and support the professional development of the team, ensuring their participation in training programs, certifications, and required licenses to keep key competencies and specialized knowledge current.
Represent the Concierge team in activities, fostering strong and lasting relationships with program clients through personalized and proactive service.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Business Administration, Finance or related field required.
At least three (3) years’ experience in a financial services company or related work of management required. Supervisory experience in call center environment is highly-desirable.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Fully bilingual – English and Spanish (verbal and written) required.
Excellent consulting, sales, interpersonal and communication skills (written and public speaker).
People oriented – deals effectively with clients of diverse social and gender groups.
Strong analytical, decision making and problem-solving skills.

WORK AUTHORIZATION & ELEGIBILITY:

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement

Compliance Posters

Apply Now

Refine Your Search

insurance manager jobs in guaynabo, pr

Manager, Call Center (Concierge)

MANAGER - FINANCE

Account Manager, Captive Insurance

Key Account Manager

Key Account Manager II

Sales Manager

Commercial P&C Underwriting Supervisor

Financial Controller and Operational Risk Manager - Advantage Bank

Automotive Finance Manager | Atlanta Area | $15,000- $24,000 Month

Title Insurance Sales Representative / Business Development Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for insurance manager in guaynabo, pr

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected