MORTGAGE ACCOUNT EXECUTIVE
SAN JUAN AREA
FIRSTBANK PR
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview
The Mortgage Account Executive provides support and information to new prospects and customers regarding mortgage products and financial alternatives available at FirstBank. Participate in product orientations and marketing promotions. Analyzes customer needs for preliminary determination of financial eligibility according to each product's parameters. Determine the corresponding product as per the customer's needs. Processes and submits customer application to Processing Unit. Support customer throughout the Financing Process. Develop sales plan aligns to business objectives.
Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.
What You’ll do
- Develop and execute a strategic work plan for marketing and prospecting new clients.
- Organize and participate in activities with potential companies, conventions, special events and/or activities.
- Maintain leads updated in the Contact Manager System.
- Interviews customers and evaluates financial eligibility.
- Fills and completes mortgage loan applications.
- Analyses all prospects' customer information (income, expenses, credit) to perform preliminary determination eligibility and loan type.
- Supports customer on selection of most convenient financing decision as per established needs.
- Gathers all loan pre-qualification documents needed and requests payment for the origination process.
- Compiles and organizes all clients’ information needed, according to type of loan requested, and executes the processing of documents in order to accelerate the approval process. If necessary, visits customer to complete the required information.
- Processes and performs data entry of the customer's information in the mortgage system.
- Prepares customer files and delivers to Processing Unit.
- Following supervisor's instructions, he/she is responsible of any contact by telephone to prospects/possible clients.
- For professional development is required to complete and participate in all trainings, seminars and meetings assign.
- Works on special assignments and supports other First Mortgage units as required.
- Supports management as requested.
What You’ll Need to Succeed
- An equivalent combination of academic curriculum and years of experience could be considered for the job.
- Employee must comply with all requirements related to the CFPB’s Loan Originator Rule and the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act
Competencies
- Knowledge of Mortgage FHA, VA, RURAL, Conforming, and Non-Conforming lending process requirements and documentation.
- Excellent sales and interpersonal skills.
- Strong verbal/written communication skills in Spanish; in English preferable.
- Use of marketing and advertising techniques to locate potential clients.
- Knowledge of Microsoft Office programs and mortgage applications such as E-3.
- Knowledge of mortgage regulations/industry
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
