Description:
Bishop’s Orchards is a locally owned grocery farm market dedicated to providing fresh, high-quality produce, dairy, and specialty goods to our community. We take pride in excellent customer service, a friendly atmosphere, and a commitment to sustainability.
Position Overview:
We are seeking a motivated and customer-focused Front-End Supervisor to oversee daily operations at the checkout area. This role ensures smooth transactions, efficient service, and a positive customer experience while leading a team of cashiers. The ideal candidate has strong leadership skills, attention to detail, and a passion for working in a fast-paced farm market environment.
This position averages 30-40 hours per week, with scheduling based on business needs and seasonal demand.
Key Responsibilities:
Leadership & Staff Supervision:
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Oversee front-end staff, including cashiers and baggers, ensuring excellent customer service.
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Train, coach, and mentor employees to follow proper checkout procedures and policies.
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Manage employee scheduling and breaks to maintain efficient workflow.
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Address customer concerns and resolve issues in a professional and timely manner.
Operations & Cash Management:
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Ensure cash registers are balanced at the start and end of each shift.
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Monitor and maintain the accuracy of transactions, refunds, and voids.
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Enforce loss prevention policies and proper handling of cash and card transactions.
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Keep checkout stations clean, organized, and stocked with necessary supplies.
Customer Service & Store Experience:
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Lead by example by providing outstanding customer service and fostering a welcoming shopping environment.
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Assist customers with inquiries, product recommendations, and problem resolution.
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Handle escalated customer complaints with professionalism and efficiency.
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Ensure front-end promotions, signage, and displays are up to date.
Benefits & Perks:
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Competitive pay based on experience.
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Employee discounts on farm-fresh produce and grocery items.
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Friendly and team-oriented work environment.
The Front End Supervisor is a vital part of our farm market, ensuring smooth operations, positive customer experiences, and a well-supported Front End Team. If you are passionate about customer service, team leadership, and farm-fresh food, we encourage you to apply!
Disclaimer: This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and duties may be adjusted as needed to meet the needs of the business
Benefits:
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401(k)
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Employee discount
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Flexible schedule
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Paid time off
Requirements:
Qualifications and Requirements Required:
- Previous experience in a supervisory or leadership role in retail, grocery, or a farm market setting preferred
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in cash handling, POS systems, and basic computer skills.
- Availability to work flexible hours, including weekends and holidays.
- Ability to stand for extended periods and lift up to 25 lbs.
